Best Buy issues e-gift cards for slew of canceled orders - Blu-ray Forum

thebard · 12-23-2011, 06:36 PM

I received this email yesterday after having my Citizen Kane $10.00 deal backordered and subsequently canceled without notification; apparently other consumers have been having similar experiences since black friday:

Quote:

Our Apologies – E-GIFT CARD FOR YOU

I can only imagine how disappointed you were when you learned that Best Buy was unable to fill your recent online order. The holiday season is supposed to be a time for happy news, not for notices that may mean that someone special in your life is not going to receive the gift that you had planned for them. The experience you had ordering from Best Buy was unacceptable. You deserve better.

We know that we cannot fill the order you placed in time for the holidays, and for that we are so very sorry. However, we do want to make it up to you in one small way. Within the next few days, you will receive a Best Buy e-gift card for $11, the purchase price of the item that was ordered and subsequently cancelled by us. (You will receive this e-gift card in a separate email to this address.) The e-gift card is yours to use as you wish ...on whatever you wish...in a Best Buy store or on bestbuy.com.

On behalf of all of us at Best Buy, best wishes for a 2012 filled with much happiness and good health.

Nez · 12-23-2011, 07:17 PM

I also recieved this today but no letter as to why just a $11 dollar gift card.All well it still was nice of them to give to me and everybody that got ther order cancelled.You

BEST BUY.

deltasun · 12-23-2011, 10:25 PM

I received a $10 GC for a canceled Harry Potter BD.

Chloenator · 12-23-2011, 10:33 PM

I received a $5 gift card for a canceled PS3 game.

Jennifer Lawrence Fan · 12-23-2011, 11:11 PM

I got a $11 gift cars also for the canceled Citizen Kane blu ray.

Feek · 12-23-2011, 11:12 PM

I got the $11 email but lost the $10 code from the Ben-Hur cancelation I used to order Kitizen Cane. >.>
I'm printing out this e-gift card this time and going to use it instore, I probably won't order from BB.com for a while.

jm149 · 12-24-2011, 01:08 AM

Quote:

Originally Posted by Feek

I got the $11 email but lost the $10 code from the Ben-Hur cancelation I used to order Kitizen Cane. >.>
I'm printing out this e-gift card this time and going to use it instore, I probably won't order from BB.com for a while.

They should have sent you a replacement code. You may want to send them an email.

Like you, I used a $10 code from Ben-Hur to pay for Citizen Kane. When my Kane order got cancelled, they sent me an email with a new $10 replacement code. I recently applied the new code on Warrior, and it worked perfectly.

kino · 12-24-2011, 02:55 AM

And I got nothing for my canceled Mad Men.

Tchotchke · 12-24-2011, 03:36 PM

Nothing for my cancelled Ben-Hur set either.

jrsl76 · 12-24-2011, 05:28 PM

Got this a day ago on Citizen Kane. They refunded me the $5 Reward Zone cert that I used and then yesterday I went into Best Buy where they didn't have CK a few days ago and they had gotten a few copies in so I just got a FREE Citizen Kane Digibook.

RuttedCatfish · 01-29-2012, 05:24 PM

Late to the party but they also did this when they oversold a TV on Black Friday. They gave out 500 dollar gift cards plus exchanged the product for a comparable model

12-23-2011, 07:17 PM	#2
Nez Member Member since:Feb 2011 Timezone GMT: -6	Best buy gift card I also recieved this today but no letter as to why just a $11 dollar gift card.All well it still was nice of them to give to me and everybody that got ther order cancelled.You BEST BUY.

12-23-2011, 11:12 PM	#6
Feek Active Member Member since:Jan 2011 Blu-ray collection:90 Timezone GMT: -8	I got the $11 email but lost the $10 code from the Ben-Hur cancelation I used to order Kitizen Cane. >.> I'm printing out this e-gift card this time and going to use it instore, I probably won't order from BB.com for a while. Last edited by Feek; 12-23-2011 at 11:20 PM.

12-23-2011, 10:25 PM	#3
deltasun Blu-ray Count Top contributor Member since:Mar 2011 Location:5593 ft above sea level 4K collection:122 Blu-ray collection:2899 DVD collection:36 Digital collection:1 iTunes collection:1 Trading Score:1205 Timezone GMT: -7	I received a $10 GC for a canceled Harry Potter BD.

12-23-2011, 10:33 PM	#4
Chloenator Blu-ray Duke Top contributor Member since:Nov 2009 Location:Pittsburgh, PA 4K collection:- Blu-ray collection:- DVD collection:- Digital collection:- Trading Score:2 Timezone GMT: -5	I received a $5 gift card for a canceled PS3 game.

12-23-2011, 11:11 PM	#5
Jennifer Lawrence Fan Blu-ray Jedi Member since:Aug 2011 4K collection:413 Blu-ray collection:2750 DVD collection:1312 MA collection:305 Digital collection:495 iTunes collection:284 Trading Score:721 Timezone GMT: -5	I got a $11 gift cars also for the canceled Citizen Kane blu ray.

12-24-2011, 02:55 AM	#8
kino Senior Member Member since:Apr 2011 Location:USA Blu-ray collection:167 Timezone GMT: -5	And I got nothing for my canceled Mad Men.

12-24-2011, 03:36 PM	#9
Tchotchke Expert Member Member since:Dec 2007 Location:Billerica MA Timezone GMT: -5	Nothing for my cancelled Ben-Hur set either.

12-24-2011, 05:28 PM	#10
jrsl76 Blu-ray Samurai Top contributor Member since:Nov 2010 Location:Glendale, CA 4K collection:316 Blu-ray collection:3240 DVD collection:637 Trading Score:66 Timezone GMT: -8	Got this a day ago on Citizen Kane. They refunded me the $5 Reward Zone cert that I used and then yesterday I went into Best Buy where they didn't have CK a few days ago and they had gotten a few copies in so I just got a FREE Citizen Kane Digibook.

01-29-2012, 05:24 PM	#11
RuttedCatfish Active Member Member since:Jul 2011 Location:Outer Rim Home Theater Gallery:21 4K collection:19 Blu-ray collection:708 DVD collection:1 Timezone GMT: 0	Late to the party but they also did this when they oversold a TV on Black Friday. They gave out 500 dollar gift cards plus exchanged the product for a comparable model

Best Blu-ray Movie Deals