Total Recall 2012 BD Disc Exchange Program

[nolfoc]

okay so a gentleman from Sony called me today and said he will be sending me an email on how to fix this issue.. it looks like they will be doing an exchange program..

heres the information everybody

Dear Valued Consumer,

We apologize for any inconvenience regarding the sound quality with the release of Total Recall Bluray disk. We are currently in the process of re-producing Bluray disks that will not have these sound issues.

There is a work around available for your current disk. The best way to work around this issue is change your audio output settings on your Blu-ray player. You should be able to change your player's output from "Bitstream" to "PCM". Each player is going to be a little different, but this can typically be done in the player's menu or settings. If you have any questions on this process for your player, please contact the manufacturer of your player.

If adjusting you audio settings does not work, Sony will be offering an exchange for your current disk with the new re-mastered disk. To receive a replacement disk please reply with:

The UPC number from the case:

Your Name:

Address (No PO's):

Contact Phone Number:

You will then receive an email with instructions to return your disk to us.

The exchange process can take 3 to 5 weeks (or longer depending on the date the replacements are available).

Regards,

Consumer Affairs
consumer@sphecustomersupport.sony.com
800-860-2878