Stay away from from Fox Connect!!!!

[saprano]

This company is terrible. I made an order last week of

12 years a slave
The Book Thief with Free Diary of Anne Frank
Fantastic Voyage
Voyage to the Bottom of the Sea

The order is still processing! So i give them a call they mention it's about to ship soon. They don't know what's taking so long. What really got me mad is when they only mentioned 3 movies. I ordered 4! So what happened? They told me the book thief with the free movie has be canceled it's no longer available. And wont be coming back What??? I ordered it it didn't say anything about not being available. She started to laugh and said "oh well things happen there's nothing i can do about it what do you want me to do"

Before she could finish i hung up on her. This is absolutely ridiculous. Everybody stay away from that place.

[strumdogg]

Excellent deal. I'm ordering 3!

[mastadge]

My order from last week came through fine. They probably got more orders for The Book Thief than expected and are waiting for new stock on that, or something like that.

[cinemaphile]

This belongs under Retail/Shopping, not Deals.

But actually it will just get deleted anywhere as Retailer bashing is not allowed.

[Mandalorian]

Sorry to hear your story, but I can guarantee you no one's going to stay away from the ones who keep throwing out 50% off coupons.

[Hek_qwerr]

Originally Posted by strumdogg

Excellent deal. I'm ordering 3!

Ordered 5 thanks op

[OI8T12]

Umm, no.

[MrTwoArms]

Yes, we understand you have no patience. You've been complaining about the shipping since the day after you placed the order. You also failed to mention here that 3 of the 4 shipped. Given your temperament here on the forums over such a non-issue, I feel sorry for the cs rep and what I'm sure she had to deal with.

[pi2loc]

Alright! Will do.


















Not really.

[pi2loc]

Originally Posted by MrTwoArms

Yes, we understand you have no patience. You've been complaining about the shipping since the day after you placed the order. You also failed to mention here that 3 of the 4 shipped. Given you temperate here on the forums over such a non-issue, I feel sorry for the cs rep and what I'm sure she had to deal with.

This.

Some people forget it's only a movie we're talking about. You're not going to die because of it.

[cinemaphile]

Originally Posted by MrTwoArms

Yes, we understand you have no patience. You've been complaining about the shipping since the day after you placed the order. You also failed to mention here that 3 of the 4 shipped. Given your tempeament here on the forums over such a non-issue, I feel sorry for the cs rep and what I'm sure she had to deal with.

this

[MifuneFan]

Originally Posted by MrTwoArms

Yes, we understand you have no patience. You've been complaining about the shipping since the day after you placed the order. You also failed to mention here that 3 of the 4 shipped. Given your temperament here on the forums over such a non-issue, I feel sorry for the cs rep and what I'm sure she had to deal with.

Wow..

[MSims]

Originally Posted by MrTwoArms

Yes, we understand you have no patience. You've been complaining about the shipping since the day after you placed the order. You also failed to mention here that 3 of the 4 shipped. Given your temperate here on the forums over such a non-issue, I feel sorry for the cs rep and what I'm sure she had to deal with.

A good well trained CS Rep would never make a customer want to hang up pissed.
They should within seconds tell the customer what they want to hear.
Offer a refund, offer a store credit, offer to find them something else, offer to take it a higher level, but never give an answer like the one he was given.

The temperate of the customer should have nothing to do with it, just feeding them excuses will only feed it. They cant allow it to escalate.
They probably have a number of people calling in about their orders.

[los53]

Originally Posted by MrTwoArms

Yes, we understand you have no patience. You've been complaining about the shipping since the day after you placed the order. You also failed to mention here that 3 of the 4 shipped. Given your temperament here on the forums over such a non-issue, I feel sorry for the cs rep and what I'm sure she had to deal with.

This

Originally Posted by pi2loc

Some people forget it's only a movie we're talking about. You're not going to die because of it.

And This +1000

[RicketyCricket]

Originally Posted by saprano

Before she could finish i hung up on her.

You sound like a pleasant person.

[saprano]

Originally Posted by MSims

A good well trained CS Rep would never make a customer want to hang up pissed.
They should within seconds tell the customer what they want to hear.
Offer a refund, offer a store credit, offer to find them something else, offer to take it a higher level, but never give an answer like the one he was given.

It's ok. That's why companies get away with things like this. Apparently it's ok to be treated like shit and laughed at over the phone regarding a order i placed that was canceled out of nowhere with no email saying anything about it.

If i didn't call i would of never knew what happened.


"lol what do you me to do about it?"

AAA+ customer service.

[bookcase]

Originally Posted by MSims

A good well trained CS Rep would never make a customer want to hang up pissed.
They should within seconds tell the customer what they want to hear.
Offer a refund, offer a store credit, offer to find them something else, offer to take it a higher level, but never give an answer like the one he was given.

You've obviously never had to deal with Comcast.

[shrex]

Originally Posted by bookcase

you've obviously never had to deal with comcast.

+1000

[Rompclown]

It seems as if this person is working with WBshop, universal because foxconnect is taking their business with weekly 50%off.

But seriously it seems that you were overwhelmed with your anger, that you didn't let the rep explained in further detail what was going to happen next. But as a customer also you have to know that reps are workers and not CEOs. They are working to hear complains everyday. Next time just send an email or calm yourself down. And if that doesn't help since you paid with paypal, and paypal protects the buyers so you should be fine.

[Servo]

Originally Posted by pi2loc

This.

Some people forget it's only a movie we're talking about. You're not going to die because of it.

While it may be absurd to fly off the handle, there is the case that letting a company get away with little things only leads to more issues for the customer later on. There is a right and wrong way to go about it, and we can't verify the attitude of the CSR, but it IS on FoxConnect's heads that they can't let the customer know of any issues until the customer calls, and then they can't even fulfill the order. That's...not good business.