Stay away from from Fox Connect!!!!

[MSims]

Originally Posted by MrTwoArms

Yes, we understand you have no patience. You've been complaining about the shipping since the day after you placed the order. You also failed to mention here that 3 of the 4 shipped. Given your temperate here on the forums over such a non-issue, I feel sorry for the cs rep and what I'm sure she had to deal with.

A good well trained CS Rep would never make a customer want to hang up pissed.
They should within seconds tell the customer what they want to hear.
Offer a refund, offer a store credit, offer to find them something else, offer to take it a higher level, but never give an answer like the one he was given.

The temperate of the customer should have nothing to do with it, just feeding them excuses will only feed it. They cant allow it to escalate.
They probably have a number of people calling in about their orders.