Book of Secrets Defective? - Blu-ray Forum

sfmarine · 05-23-2008, 03:35 AM

I am beyond pissed off. Looks like I've encountered my first faulty blu-ray disk. Minus the Pirates of the Caribbean. That wasn't so bad though. My disk stops playing during the library of congress section. Also skips throughout the Helen Mirren scene thereafter. I ordered it from Amazon should I contact them or Disney? I've searched the internet for the same defect but came up short.

Blu Titan · 05-23-2008, 03:39 AM

Maybe you just have a bad disk

I have read of a couple of people having problems watching the special features in their profile 1 player. But, this is the first I read about a problem with the movie itself.

sfmarine · 05-23-2008, 03:41 AM

Ya it's definitely the disk. National Treasure played perfectly. Book of Secrets is a complete letdown. I wish I didn't get it from Amazon....If I picked it up @ Best Buy I could have easily exchanged it.

lgans316 · 05-23-2008, 03:48 AM

Your friendly thread is here.

https://forum.blu-ray.com/showthread.php?t=50028

owa · 05-23-2008, 03:51 AM

Quote:

Originally Posted by sfmarine

I am beyond pissed off. Looks like I've encountered my first faulty blu-ray disk. Minus the Pirates of the Caribbean. That wasn't so bad though. My disk stops playing during the library of congress section. Also skips throughout the Helen Mirren scene thereafter. I ordered it from Amazon should I contact them or Disney? I've searched the internet for the same defect but came up short.

If you haven't done so already, the first thing I'd do is inspect the disc to see if there any smudges or scratches or whatever. If you see any smudges, wipe them off. If not, I"d go through Amazon to have it replaced (i.e. I think it'll be faster to go through Amazon).

Blu Titan · 05-23-2008, 03:55 AM

I had my Die Hard collection damaged by dogs, because UPS left the package outside the fence. I contacted Amazon, and they shipped me a replacement via next day service at no charge. They just asked me to return the damaged merchandise within 30 days. They provided a return label and everything worked out great.

sfmarine · 05-23-2008, 04:11 AM

Quote:

Originally Posted by owa

If you haven't done so already, the first thing I'd do is inspect the disc to see if there any smudges or scratches or whatever. If you see any smudges, wipe them off. If not, I"d go through Amazon to have it replaced (i.e. I think it'll be faster to go through Amazon).

I'll check it over but I feel it's impossible. I took it out of the shrinkwrap and it went directly into my ps3. Just got it this afternoon.

JasonS · 05-23-2008, 04:22 AM

Quote:

Originally Posted by Blu Titan

I had my Die Hard collection damaged by dogs, because UPS left the package outside the fence. I contacted Amazon, and they shipped me a replacement via next day service at no charge. They just asked me to return the damaged merchandise within 30 days. They provided a return label and everything worked out great.

Amazon are really good about returns. I had to replace my Harry Potter 4 disc through them for essentially the same reason. Lots of freeze ups and skipping throughout the movie. Was a pretty darn painless process.

chrisbraga · 05-23-2008, 05:16 AM

[QUOTE=sfmarine;902933]I am beyond pissed off. Looks like I've encountered my first faulty blu-ray disk. Minus the Pirates of the Caribbean. That wasn't so bad though. My disk stops playing during the library of congress section.
mine did same thing , i thought my player had turned off.

McHairy21 · 05-23-2008, 05:34 AM

I'm Watching This Movie Right Now, If It Messes Up I Might Cry

rragland · 05-23-2008, 11:47 AM

Quote:

Originally Posted by sfmarine

I am beyond pissed off. Looks like I've encountered my first faulty blu-ray disk. Minus the Pirates of the Caribbean. That wasn't so bad though. My disk stops playing during the library of congress section. Also skips throughout the Helen Mirren scene thereafter. I ordered it from Amazon should I contact them or Disney? I've searched the internet for the same defect but came up short.

Does anybody know why Netflix discontinued National Treasure - Book of Secrets? (see note below from Netflix)

Title Discontinued

The title: National Treasure: Book of Secrets has been removed from your Queue. Due to circumstances beyond our control, we will no longer offer this title as part of our rental library. Please check our site periodically as the availability of this title could change.

We strive to maintain the largest selection DVDs and apologize for the inconvenience.

-The Netflix Team

jsteinhauer · 05-23-2008, 11:55 AM

Quote:

Originally Posted by sfmarine

I'll check it over but I feel it's impossible. I took it out of the shrinkwrap and it went directly into my ps3. Just got it this afternoon.

Not impossible. When I took Saw IV out of the brand new package, it had a huge goobery fingerprint on the sweet surface that made it unplayable. There may even be dirt you can't see, so try cleaning it, even if it doesn't look dirty.

Super_Mecha_Godzilla · 05-23-2008, 12:05 PM

Quote:

Originally Posted by rragland

Does anybody know why Netflix discontinued National Treasure - Book of Secrets? (see note below from Netflix)

Title Discontinued

The title: National Treasure: Book of Secrets has been removed from your Queue. Due to circumstances beyond our control, we will no longer offer this title as part of our rental library. Please check our site periodically as the availability of this title could change.

We strive to maintain the largest selection DVDs and apologize for the inconvenience.

-The Netflix Team

I just checked my queue and they still have it listed there as a very long wait and it is still listed on the sight. I would just try to re-add the movie to your queue.

cawgijoe · 05-23-2008, 12:20 PM

Clean it....try again.....make sure your player has latest firmware update.....if you've done all this and you still have a problem.....return the disc and exchange for a new one.

ZMan · 05-23-2008, 12:33 PM

Quote:

Originally Posted by cawgijoe

Clean it....try again.....make sure your player has latest firmware update.....if you've done all this and you still have a problem.....return the disc and exchange for a new one.

+1 My copy of Book of Secrets played flawlessly

Wingman1977 · 05-23-2008, 12:46 PM

Quote:

Originally Posted by ZMan

+1 My copy of Book of Secrets played flawlessly

+2

sfmarine · 05-23-2008, 01:54 PM

Alright, so I went your advice and took it out for cleaning. First time I'm looking @ the bottom of the disk. There appears to be a blemish inside the protective coating. I guess that's the problem.

KenThompson · 05-23-2008, 08:37 PM

I watched it last night and had no problems with anything. I was able to skip thru the movie trailors and had no tech problems while playing the movie. It looked and sounded great. I am using a Sony BDP S1. I don't recall what firmware I'm at but I do know I am behind in the upgrades.

rragland · 05-23-2008, 09:04 PM

Quote:

Originally Posted by Super_Mecha_Godzilla

I just checked my queue and they still have it listed there as a very long wait and it is still listed on the sight. I would just try to re-add the movie to your queue.

I heeded your advice and added it back to my queue. It will be shipping on Tuesday.

rragland · 05-23-2008, 10:16 PM

Quote:

Originally Posted by rragland

I heeded your advice and added it back to my queue. It will be shipping on Tuesday.

Does anyone else have this in their queue?

05-23-2008, 03:35 AM	#1
sfmarine Blu-ray Archduke Top contributor Member since:Apr 2008 Location:The Swan Station aDdIcTeD 2 LOST PSN:U5MC51473 Home Theater Gallery:18 4K collection:930 Blu-ray collection:2311 DVD collection:276 MA collection:461 Digital collection:492 iTunes collection:534 Blu-ray reviews: 7 Trading Score:43	Book of Secrets Defective? I am beyond pissed off. Looks like I've encountered my first faulty blu-ray disk. Minus the Pirates of the Caribbean. That wasn't so bad though. My disk stops playing during the library of congress section. Also skips throughout the Helen Mirren scene thereafter. I ordered it from Amazon should I contact them or Disney? I've searched the internet for the same defect but came up short.

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05-23-2008, 03:39 AM	#2
Blu Titan Super Moderator Top ranked HT gallery Top contributor Member since:Jul 2007 Location:Edo, Land of the Samurai Home Theater Gallery:42 4K collection:41 Blu-ray collection:2864 Blu-ray reviews: 2 Trading Score:92	Maybe you just have a bad disk I have read of a couple of people having problems watching the special features in their profile 1 player. But, this is the first I read about a problem with the movie itself.

05-23-2008, 03:41 AM	#3
sfmarine Blu-ray Archduke Top contributor Member since:Apr 2008 Location:The Swan Station aDdIcTeD 2 LOST PSN:U5MC51473 Home Theater Gallery:18 4K collection:930 Blu-ray collection:2311 DVD collection:276 MA collection:461 Digital collection:492 iTunes collection:534 Blu-ray reviews: 7 Trading Score:43	Ya it's definitely the disk. National Treasure played perfectly. Book of Secrets is a complete letdown. I wish I didn't get it from Amazon....If I picked it up @ Best Buy I could have easily exchanged it.

05-23-2008, 03:48 AM	#4
lgans316 Blu-ray Baron Member since:Jul 2007 Location:RM16, United Kingdom Blu-ray reviews:17 Trading Score:498	Your friendly thread is here. https://forum.blu-ray.com/showthread.php?t=50028

05-23-2008, 03:55 AM	#6
Blu Titan Super Moderator Top ranked HT gallery Top contributor Member since:Jul 2007 Location:Edo, Land of the Samurai Home Theater Gallery:42 4K collection:41 Blu-ray collection:2864 Blu-ray reviews: 2 Trading Score:92	I had my Die Hard collection damaged by dogs, because UPS left the package outside the fence. I contacted Amazon, and they shipped me a replacement via next day service at no charge. They just asked me to return the damaged merchandise within 30 days. They provided a return label and everything worked out great.

05-23-2008, 05:16 AM	#9
chrisbraga Member Member since:Jan 2008 Blu-ray collection:4	[QUOTE=sfmarine;902933]I am beyond pissed off. Looks like I've encountered my first faulty blu-ray disk. Minus the Pirates of the Caribbean. That wasn't so bad though. My disk stops playing during the library of congress section. mine did same thing , i thought my player had turned off.

05-23-2008, 05:34 AM	#10
McHairy21 Banned Member since:Apr 2008 Location:Hot Tucson, Arizona Posts:8,000,000,000	I'm Watching This Movie Right Now, If It Messes Up I Might Cry

05-23-2008, 12:20 PM	#14
cawgijoe Special Member Member since:Feb 2007 Trading Score:1	Clean it....try again.....make sure your player has latest firmware update.....if you've done all this and you still have a problem.....return the disc and exchange for a new one.

05-23-2008, 01:54 PM	#17
sfmarine Blu-ray Archduke Top contributor Member since:Apr 2008 Location:The Swan Station aDdIcTeD 2 LOST PSN:U5MC51473 Home Theater Gallery:18 4K collection:930 Blu-ray collection:2311 DVD collection:276 MA collection:461 Digital collection:492 iTunes collection:534 Blu-ray reviews: 7 Trading Score:43	Alright, so I went your advice and took it out for cleaning. First time I'm looking @ the bottom of the disk. There appears to be a blemish inside the protective coating. I guess that's the problem.

05-23-2008, 08:37 PM	#18
KenThompson Power Member Member since:Sep 2006 Location:B.C. Canada	I watched it last night and had no problems with anything. I was able to skip thru the movie trailors and had no tech problems while playing the movie. It looked and sounded great. I am using a Sony BDP S1. I don't recall what firmware I'm at but I do know I am behind in the upgrades.

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