Book of Secrets Defective?

[owa]

Originally Posted by sfmarine

I am beyond pissed off. Looks like I've encountered my first faulty blu-ray disk. Minus the Pirates of the Caribbean. That wasn't so bad though. My disk stops playing during the library of congress section. Also skips throughout the Helen Mirren scene thereafter. I ordered it from Amazon should I contact them or Disney? I've searched the internet for the same defect but came up short.

If you haven't done so already, the first thing I'd do is inspect the disc to see if there any smudges or scratches or whatever. If you see any smudges, wipe them off. If not, I"d go through Amazon to have it replaced (i.e. I think it'll be faster to go through Amazon).

[Blu Titan]

I had my Die Hard collection damaged by dogs, because UPS left the package outside the fence. I contacted Amazon, and they shipped me a replacement via next day service at no charge. They just asked me to return the damaged merchandise within 30 days. They provided a return label and everything worked out great.

[JasonS]

Originally Posted by Blu Titan

I had my Die Hard collection damaged by dogs, because UPS left the package outside the fence. I contacted Amazon, and they shipped me a replacement via next day service at no charge. They just asked me to return the damaged merchandise within 30 days. They provided a return label and everything worked out great.

Amazon are really good about returns. I had to replace my Harry Potter 4 disc through them for essentially the same reason. Lots of freeze ups and skipping throughout the movie. Was a pretty darn painless process.

[sfmarine]

Originally Posted by owa

If you haven't done so already, the first thing I'd do is inspect the disc to see if there any smudges or scratches or whatever. If you see any smudges, wipe them off. If not, I"d go through Amazon to have it replaced (i.e. I think it'll be faster to go through Amazon).

I'll check it over but I feel it's impossible. I took it out of the shrinkwrap and it went directly into my ps3. Just got it this afternoon.

[jsteinhauer]

Originally Posted by sfmarine

I'll check it over but I feel it's impossible. I took it out of the shrinkwrap and it went directly into my ps3. Just got it this afternoon.

Not impossible. When I took Saw IV out of the brand new package, it had a huge goobery fingerprint on the sweet surface that made it unplayable. There may even be dirt you can't see, so try cleaning it, even if it doesn't look dirty.

[owa]

Originally Posted by jsteinhauer

Not impossible. When I took Saw IV out of the brand new package, it had a huge goobery fingerprint on the sweet surface that made it unplayable. There may even be dirt you can't see, so try cleaning it, even if it doesn't look dirty.

That's the example I was thinking about but I couldn't figure out how to search for it and decided it was better not to mention it (i.e. afraid someone would ask for a link ).