Best Buys Woes

[brett_day]

So lets share our horror stories about Best buy! Here is my current situation!

i have the extended warranty on my 7 month old sammy lcd, and thats where the problem lies! originally the panel went out, then the main board went out. Well turns out BB cannot get the mainboard that works with my new panel, and sammy no longer makes the mainboard i need to fix my set, which makes the tv un-repairable! BB told me they had done all they can and that i need samsung to fix the TV with their warranty! Well Sammy is refusing to look at the tv because Best Buy has tried to fix it. I hav a main board that is not compatible with my panel and my HD pic look like SD

i have been speaking with in home service and corp for best buy, they want to get me a replacement set but samsung are saying no go. Sammy are saying, if i see a picture then it is working within their spec even though my picture looks like crap!

Best buy have said they have done all they can do because they have replaced the parts and samsung are saying they will not repair because it is best buys problem! Best buy say it is sammy who needs to fix it...anyway...huge mess and i am stuck in the middle. BB corp does not know what to do now! they will not replace my set because they think sammy should, and sammy will not replace or repair because they believe Best Buy Should

I have been working with a great gal from BB in home service though and she is kicking some ass! she found direct numbers to sammy ERC and got them to say well if the BB tech calls us back and says the tv is not repairable then they will replace the TV. Now that the tech has done that, Samsung wants to get a 3rd part out to verify the set it not repairable, when before they did not want to even touch it! I have had BB deny replacement 2 times now because technically under their warranty it is not a lemon (has to be same problem fixed 3 times apparently) tomorrow is supposedly D -Day and i should find out either way! I have a feeling both BB and Sammy will refuse to replace the set! What are my options then? I guess contact my DA Consumer Affairs and BBB?

Anyone else have similar experiences?