HELP: Blu-ray froze while watching in PS3 and now it won't read disks! - Blu-ray Forum

BIRD status · 12-20-2008, 10:44 PM

I was watching superbad blu ray in my PS3 and it just randomly froze. I ejected it and put it back in to only a black screen. I tried restarting the maching, other blu rays, games, dvds etc but the PS3 won't recognize any disk.

All of the other features still work (psn store, downloaded games, etc.) Anything I can do? It's a 40gb i've had for less than a year from best buy. I did not purchase their warranty, but Sony should have a manufacturer warranty right?

thanks!

guitarist155 · 12-20-2008, 11:26 PM

sony has a 1 year warranty. go to playstation.com then click ps3 and find the help section, you just find the problem and click on it ( ps3 won't read disk ) it will then walk you through how to send it in. i just did mine a couple weeks ago and it only took about a week to get back.

Sadly, Your laser has died

BIRD status · 12-20-2008, 11:30 PM

thank you!

Geech · 12-21-2008, 03:06 PM

This happened to my 40 Gig on Wed. I was playing GTA IV and it froze. Then it wouldn't read Games or Blu-Rays. But the DVD player worked. Luckily I had the Best Buy warranty. I took it in 3 hours after it happened and got a 80 Gig + Motorstorm: Pacific Rift at no additional cost.

Nealten10 · 12-21-2008, 03:19 PM

My playstation did the same thing 2 weeks ago and it was the 40gb as well... I think its all the 40gb doing it... I just shipped mine off to get fix

guitarist155 · 12-21-2008, 03:27 PM

Quote:

Originally Posted by Nealten10

My playstation did the same thing 2 weeks ago and it was the 40gb as well... I think its all the 40gb doing it... I just shipped mine off to get fix

it's really all of them, mine was the first gen of 80g

troozdell · 12-21-2008, 03:29 PM

My 80gb with BC did this a few weeks ago. It took me about 10 days from the time I got the box from Sony to get it back. Everything has been working great. Just make sure you backup all of your save files, I'm sure you don't want to have to play through all those games again.

Nealten10 · 12-21-2008, 03:32 PM

Quote:

Originally Posted by troozdell

My 80gb with BC did this a few weeks ago. It took me about 10 days from the time I got the box from Sony to get it back. Everything has been working great. Just make sure you backup all of your save files, I'm sure you don't want to have to play through all those games again.

When you got your ps3 back did you have to make a new online id and all that?

Nealten10 · 12-21-2008, 03:32 PM

Quote:

Originally Posted by guitarist155

it's really all of them, mine was the first gen of 80g

All of the 40gb i heard of have been doing the same thing

guitarist155 · 12-21-2008, 03:53 PM

you wouldn't have to make a new one, you would just have to setup the ps3 and then create a user and log into your old name. make sure to back up game data you never know, however mine came back with all my data on it, but my theme had been reset. same serial number too. I think it might be the same one or a new one that had the number and hard drive swapped

Marine Mike · 12-21-2008, 10:43 PM

Please define not recognizing any discs? When you put in the disc, does your PS3 see that its in the drive with a green light? Also does it show up on the XMB? What happens when you try playing a normal DVD, does it play well or do you only have issues with Blu-rays?

12-20-2008, 10:44 PM	#1
BIRD status Member Member since:May 2008 Location:New Jersey	HELP: Blu-ray froze while watching in PS3 and now it won't read disks! I was watching superbad blu ray in my PS3 and it just randomly froze. I ejected it and put it back in to only a black screen. I tried restarting the maching, other blu rays, games, dvds etc but the PS3 won't recognize any disk. All of the other features still work (psn store, downloaded games, etc.) Anything I can do? It's a 40gb i've had for less than a year from best buy. I did not purchase their warranty, but Sony should have a manufacturer warranty right? thanks!

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12-20-2008, 11:26 PM	#2
guitarist155 Special Member Top ranked HT gallery Member since:Jan 2008 Location:nashville Home Theater Gallery:45 4K collection:11 Blu-ray collection:134 DVD collection:3 Blu-ray reviews:2 Trading Score:1	sony has a 1 year warranty. go to playstation.com then click ps3 and find the help section, you just find the problem and click on it ( ps3 won't read disk ) it will then walk you through how to send it in. i just did mine a couple weeks ago and it only took about a week to get back. Sadly, Your laser has died

12-20-2008, 11:30 PM	#3
BIRD status Member Member since:May 2008 Location:New Jersey	thank you!

12-21-2008, 03:06 PM	#4
Geech Active Member Member since:Nov 2007 Location:Reading, PA Blu-ray reviews:2	This happened to my 40 Gig on Wed. I was playing GTA IV and it froze. Then it wouldn't read Games or Blu-Rays. But the DVD player worked. Luckily I had the Best Buy warranty. I took it in 3 hours after it happened and got a 80 Gig + Motorstorm: Pacific Rift at no additional cost.

12-21-2008, 03:19 PM	#5
Nealten10 Active Member Member since:Nov 2008 Location:Louisiana 4K collection:35 Blu-ray collection:484 Blu-ray reviews:2	My playstation did the same thing 2 weeks ago and it was the 40gb as well... I think its all the 40gb doing it... I just shipped mine off to get fix

12-21-2008, 03:29 PM	#7
troozdell Member Member since:May 2008 Location:Kentucky Home Theater Gallery:10 Blu-ray collection:120 Trading Score:28	My 80gb with BC did this a few weeks ago. It took me about 10 days from the time I got the box from Sony to get it back. Everything has been working great. Just make sure you backup all of your save files, I'm sure you don't want to have to play through all those games again.

12-21-2008, 03:53 PM	#10
guitarist155 Special Member Top ranked HT gallery Member since:Jan 2008 Location:nashville Home Theater Gallery:45 4K collection:11 Blu-ray collection:134 DVD collection:3 Blu-ray reviews:2 Trading Score:1	you wouldn't have to make a new one, you would just have to setup the ps3 and then create a user and log into your old name. make sure to back up game data you never know, however mine came back with all my data on it, but my theme had been reset. same serial number too. I think it might be the same one or a new one that had the number and hard drive swapped

12-21-2008, 10:43 PM	#11
Marine Mike The Busey Member since:Apr 2008 Location:Ohio Home Theater Gallery:10 Blu-ray collection:120 Blu-ray reviews:4 Trading Score:4	Please define not recognizing any discs? When you put in the disc, does your PS3 see that its in the drive with a green light? Also does it show up on the XMB? What happens when you try playing a normal DVD, does it play well or do you only have issues with Blu-rays?

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