Received a Yamaha HTR-6150 for Christmas... - Blu-ray Forum

Bud2003 · 12-29-2008, 07:07 PM

My wonderful g/f took it upon herself to purchase a receiver for me for Christmas. After doing some researching, I see that the HTR-6150 has quite a few missing features that the 6160/663 has for a very comparable price.

Now she purchased the receiver through dell.com on 11/24 and being that I didn't open the gift until 12/25 they will not do an exchange or return for me. The item was opened after the "21 day product satisfaction return policy" expired and she ordered the product 4 days before the extended holiday return policy kicked in (11/28). Being that Dell has a bunch of a-holes for customer service reps, they won't even budge, even though between my g/f and I we've spent over $10,000 with Dell in the past 3 years.

So, I'm in a place where I'm not confident I have a decent enough receiver for my money, yet I am stuck with it. Any professional opinions on how the 6150 really compares to the 6160? I have done the comparisons and I see that it does not decode everything that the 6160 does. Are the missing features enough to worry myself about selling the receiver on eBay or Craigslist so that I can get the slightly higher model?

Headphone Czar · 12-30-2008, 12:46 AM

Why are you mad at Dell? They are just following the rules they made. Were you not aware of the 21 day policy?

b15nut · 12-30-2008, 02:47 AM

Be mad at Dell they are POS company and you will be lucky to speak with anyone that knows how to speak english!!! They know its Christmas season and people buy things in advance, if they are a good company then they should allow you to return it as long as you purchase a product through them to replace it!!

I have worked for different companies and dealt directly with Dell and they are one of the worst companies for customer service I have ever come across and refuse to do business with them!

Bud2003 · 12-30-2008, 12:34 PM

Quote:

Originally Posted by Headphone Czar

Why are you mad at Dell? They are just following the rules they made. Were you not aware of the 21 day policy?

Are you serious? Did you read my post? This was a CHRISTMAS GIFT! I didn't purchase it!

Don't you think it is a bit extreme to alienate your customers over 4 days? Especially, customers who have spent close to $10K in electronics business with your company. I offered to pay re-stocking charges (on an unopened item) and shipping charges to get this EXCHANGE going. But NO...they didn't even want to see what they could do to help me. They suggested that I "gift" (lol) the receiver to someone else and order what I want, or sell the item on eBay...that's the BEST option Dell offered!!! They did not even try to see where they could help a customer, they just went "by the book".

I'm sorry, but from my sales expierence, that is no way to do business. Every situation is different, and can't be classed under one single umbrella. If I'm working with a customer, I'm not just going to read the same script, "There's nothing more I can do"...that's b.s.!!!!! I'm going to do what I can to make sure the customer is happy with my service when we end the call. I will never let a customer off the phone with ill feelings toward my company.

aramis109 · 12-30-2008, 03:38 PM

Dell has more than one call center. I have found that if you're able to get a call center located in the USA, you typically get more leeway than one that is outsourced to India. Possibly they are not given as much slack in what they can do, possibly it's a cultural thing, but I have found it to be the case that when asking for a manager, I get a lot further with "local" call centers.

I would call back and try again, asking for a manager right off if they quote policy.

callas01 · 12-30-2008, 03:51 PM

Actually you shouldn't be so upset, it has the ability to process LPCM, so If you have a PS3 or a BDP that can decode the HD audio then you will still get the lossless audio. There are some features and 5 watts per channel, but aside from that it isn't a bad looking receiver.

But I feel your pain, Dell should make an exception for the holidays, especially if its unopened and you have a receipt.

12-29-2008, 07:07 PM	#1
Bud2003 Junior Member Member since:Apr 2008 Blu-ray collection:14	Received a Yamaha HTR-6150 for Christmas... My wonderful g/f took it upon herself to purchase a receiver for me for Christmas. After doing some researching, I see that the HTR-6150 has quite a few missing features that the 6160/663 has for a very comparable price. Now she purchased the receiver through dell.com on 11/24 and being that I didn't open the gift until 12/25 they will not do an exchange or return for me. The item was opened after the "21 day product satisfaction return policy" expired and she ordered the product 4 days before the extended holiday return policy kicked in (11/28). Being that Dell has a bunch of a-holes for customer service reps, they won't even budge, even though between my g/f and I we've spent over $10,000 with Dell in the past 3 years. So, I'm in a place where I'm not confident I have a decent enough receiver for my money, yet I am stuck with it. Any professional opinions on how the 6150 really compares to the 6160? I have done the comparisons and I see that it does not decode everything that the 6160 does. Are the missing features enough to worry myself about selling the receiver on eBay or Craigslist so that I can get the slightly higher model?

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12-30-2008, 12:46 AM	#2
Headphone Czar Active Member Member since:May 2008 Location:San Jose, CA Blu-ray reviews:2	Why are you mad at Dell? They are just following the rules they made. Were you not aware of the 21 day policy?

12-30-2008, 02:47 AM	#3
b15nut Active Member Member since:Dec 2008 Location:Queen Creek, AZ Blu-ray collection:9 Trading Score:6	Be mad at Dell they are POS company and you will be lucky to speak with anyone that knows how to speak english!!! They know its Christmas season and people buy things in advance, if they are a good company then they should allow you to return it as long as you purchase a product through them to replace it!! I have worked for different companies and dealt directly with Dell and they are one of the worst companies for customer service I have ever come across and refuse to do business with them!

12-30-2008, 03:38 PM	#5
aramis109 Blu-ray Ninja Member since:Mar 2008 Location:Milwaukee, WI Home Theater Gallery:10 4K collection:4 Blu-ray collection:360 Trading Score:18	Dell has more than one call center. I have found that if you're able to get a call center located in the USA, you typically get more leeway than one that is outsourced to India. Possibly they are not given as much slack in what they can do, possibly it's a cultural thing, but I have found it to be the case that when asking for a manager, I get a lot further with "local" call centers. I would call back and try again, asking for a manager right off if they quote policy.

12-30-2008, 03:51 PM	#6
callas01 Blu-ray Prince Top contributor Member since:Jun 2008 Location:Riverside, CA Home Theater Gallery:42 Blu-ray collection:230 DVD collection:47	Actually you shouldn't be so upset, it has the ability to process LPCM, so If you have a PS3 or a BDP that can decode the HD audio then you will still get the lossless audio. There are some features and 5 watts per channel, but aside from that it isn't a bad looking receiver. But I feel your pain, Dell should make an exception for the holidays, especially if its unopened and you have a receipt.

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