Netflix - Blu-ray Forum

Rimrockny24 · 01-30-2009, 09:44 PM

I have been getting Netflix Blu-Ray Discs for the last month or so. Of the last six discs four of them have been damaged and unplayable. Has anyone else had this kind of problem? Does anyone know if blockbuster is a better BD rental service?

VHS4Ever · 01-30-2009, 09:47 PM

really? that bad

tacoreed · 01-30-2009, 09:50 PM

I've been with Netflix since 2005 and I've received exactly 1 damaged disc.

dubldown · 01-30-2009, 09:50 PM

I've been getting blu-rays for months now and not once has a disc not looked brand new out of the envelope.

Of course I just jinxed myself by saying that.

Mouse · 01-30-2009, 09:51 PM

I think it matters what area you are in. I can see three possibilities.

1) The people in your area are jerks and don't take care of their rentals before mailing them back.

2) The postal service employees are the jerks for not handling mail properly.

3) The employees of your local Netflix shipping facility are the jerks.

So, the only way to get around damaged discs from Netflix by going with Blockbuster is if the problem is only #3 because the same type of people are going to be renting from Blockbuster too. Just keep reporting the damaged discs as soon as you get them and maybe Netflix will track down the people who are actually doing the damage. If it continues to happen I would send in a complaint and maybe they will upgrade your service to an extra disc for a month or two.

Steve · 01-30-2009, 09:51 PM

Sorry for your bad luck. I've been getting them for a while. I think we've had 2 unplayable discs, 1 DVD and 1 blu-ray. Netflix promptly sent out a replacement though once they were reported damaged/defective.

Tcan21 · 01-30-2009, 09:52 PM

I have been using Netflix for a year and haven't really ever had any issues...hopefully this issue resolves itself for you, couldn't tell you about how Blockbuster is though

sfmarine · 01-30-2009, 10:04 PM

I ditched Netflix two weeks ago. I couldn't take the "short wait, long wait" crap any longer.

fatediesel · 01-30-2009, 10:05 PM

I probably rented 20 Blu-rays from Netflix and never had a problem.

nick1091 · 01-31-2009, 12:00 AM

I've been a member for years, and while I have never had a problem with a Blu-Ray they've sent. I did once receive a DVD that was broken in half, and was promptly replaced.

Forrestandjen07 · 01-31-2009, 12:03 AM

Just once

Step brothers

Blu Man · 01-31-2009, 12:07 AM

I go up to Hollywood video, not use Netflix. That way the employees check the discs before they give them to me and they have cleaning/buffing equipment.

katharsis · 01-31-2009, 12:26 AM

I've gotten more than 50 Blu-rays from them by now and about 5 of them were damaged. They all had a crack on the outter edge, which made them unplayable. After the 2nd time I called them and they said that they are aware of the problem (which seems to be happening because the discs are not as bendable as DVDs and when they run through the automated sorting machines in the Postal Service they can get damaged). This is about 2 months ago. I have gotten one more broken one last week, but the rest seems to be fine.
The rep was talking about an extra security layer/sticker on the disc (not sure if that'll help though).

Anyways, just file for a damaged disc and they'll get a new copy to you right away. If this should keep happening definitely call them.

Forrestandjen07 · 01-31-2009, 12:29 AM

and I thought Blu Ray's were supposed to be really durrable

what are people doing

FindYourWay · 01-31-2009, 01:45 AM

I've been with Netflix for several years now and very occasionally had a damaged disc.

However, just 2 weeks ago I received 2 blu-ray titles, Incredible Hulk and Indian Jones/Crystal Skull, and Hulk was cracked and Indy just wouldn't play. Neither of them looked old, scratched or manhandled in any way. In fact Indy looked brand new. They sent me replacements and those also looked brand new and played perfectly.

I guess things (*&%$) just happen.

01-30-2009, 09:44 PM	#1
Rimrockny24 Junior Member Member since:Nov 2008	Netflix I have been getting Netflix Blu-Ray Discs for the last month or so. Of the last six discs four of them have been damaged and unplayable. Has anyone else had this kind of problem? Does anyone know if blockbuster is a better BD rental service?

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01-30-2009, 09:47 PM	#2
VHS4Ever Senior Member Member since:Sep 2008 Blu-ray collection:224 Blu-ray reviews:61 Trading Score:16	really? that bad

01-30-2009, 09:50 PM	#3
tacoreed Special Member Member since:Feb 2008 Location:Omaha 4K collection:103 Blu-ray collection:722	I've been with Netflix since 2005 and I've received exactly 1 damaged disc.

01-30-2009, 09:50 PM	#4
dubldown Senior Member Member since:Jan 2009 Location:Terrordome, CA 4K collection:101 Blu-ray collection:461 DVD collection:203	I've been getting blu-rays for months now and not once has a disc not looked brand new out of the envelope. Of course I just jinxed myself by saying that.

01-30-2009, 09:51 PM	#5
Mouse Special Member Member since:Jan 2008 Location:Texas, USA Blu-ray collection:83 DVD collection:116 Trading Score:1	I think it matters what area you are in. I can see three possibilities. 1) The people in your area are jerks and don't take care of their rentals before mailing them back. 2) The postal service employees are the jerks for not handling mail properly. 3) The employees of your local Netflix shipping facility are the jerks. So, the only way to get around damaged discs from Netflix by going with Blockbuster is if the problem is only #3 because the same type of people are going to be renting from Blockbuster too. Just keep reporting the damaged discs as soon as you get them and maybe Netflix will track down the people who are actually doing the damage. If it continues to happen I would send in a complaint and maybe they will upgrade your service to an extra disc for a month or two.

01-30-2009, 09:51 PM	#6
Steve Blu-ray Knight Top ranked HT gallery Top contributor Member since:May 2008 Location:Anna, TX 4K collection:128 Blu-ray collection:416 Trading Score:41	Sorry for your bad luck. I've been getting them for a while. I think we've had 2 unplayable discs, 1 DVD and 1 blu-ray. Netflix promptly sent out a replacement though once they were reported damaged/defective.

01-30-2009, 09:52 PM	#7
Tcan21 Blu-ray Samurai Member since:Dec 2007 Location:Carrollton, Texas Blu-ray reviews: 4 Trading Score:353	I have been using Netflix for a year and haven't really ever had any issues...hopefully this issue resolves itself for you, couldn't tell you about how Blockbuster is though

01-30-2009, 10:04 PM	#8
sfmarine Blu-ray Archduke Top contributor Member since:Apr 2008 Location:The Swan Station aDdIcTeD 2 LOST PSN:U5MC51473 Home Theater Gallery:18 4K collection:930 Blu-ray collection:2311 DVD collection:276 MA collection:461 Digital collection:492 iTunes collection:534 Blu-ray reviews: 7 Trading Score:43	I ditched Netflix two weeks ago. I couldn't take the "short wait, long wait" crap any longer.

01-30-2009, 10:05 PM	#9
fatediesel Blu-ray Count Member since:Nov 2007 Location:Iowa Blu-ray collection:410 Trading Score:47	I probably rented 20 Blu-rays from Netflix and never had a problem.

01-31-2009, 12:00 AM	#10
nick1091 Senior Member Member since:Dec 2007 4K collection:111 Blu-ray collection:672	I've been a member for years, and while I have never had a problem with a Blu-Ray they've sent. I did once receive a DVD that was broken in half, and was promptly replaced.

01-31-2009, 12:03 AM	#11
Forrestandjen07 Blu-ray Guru Member since:Jul 2008 Blu-ray collection:54	Just once Step brothers

01-31-2009, 12:07 AM	#12
Blu Man Banned Member since:Sep 2008 Location:United States Blu-ray collection:19 Blu-ray reviews:1	I go up to Hollywood video, not use Netflix. That way the employees check the discs before they give them to me and they have cleaning/buffing equipment.

01-31-2009, 12:26 AM	#13
katharsis Power Member Member since:Aug 2007 Location:SoCal Home Theater Gallery:16 Blu-ray collection:379 Blu-ray reviews:3 Trading Score:8	I've gotten more than 50 Blu-rays from them by now and about 5 of them were damaged. They all had a crack on the outter edge, which made them unplayable. After the 2nd time I called them and they said that they are aware of the problem (which seems to be happening because the discs are not as bendable as DVDs and when they run through the automated sorting machines in the Postal Service they can get damaged). This is about 2 months ago. I have gotten one more broken one last week, but the rest seems to be fine. The rep was talking about an extra security layer/sticker on the disc (not sure if that'll help though). Anyways, just file for a damaged disc and they'll get a new copy to you right away. If this should keep happening definitely call them.

01-31-2009, 12:29 AM	#14
Forrestandjen07 Blu-ray Guru Member since:Jul 2008 Blu-ray collection:54	and I thought Blu Ray's were supposed to be really durrable what are people doing

01-31-2009, 01:45 AM	#15
FindYourWay Special Member Member since:Jan 2009 Location:LA, CA	I've been with Netflix for several years now and very occasionally had a damaged disc. However, just 2 weeks ago I received 2 blu-ray titles, Incredible Hulk and Indian Jones/Crystal Skull, and Hulk was cracked and Indy just wouldn't play. Neither of them looked old, scratched or manhandled in any way. In fact Indy looked brand new. They sent me replacements and those also looked brand new and played perfectly. I guess things (*&%$) just happen.

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