TV App - Not showing any videos - Blu-ray Forum

cmleblanc · 09-27-2018, 11:06 AM

My TV app was broken in TVOS 12. I show that I don't own any videos. I think it's happening to others as well. Does anyone have an update on this? I am not getting any responses from Apple about this and the beta 12.1 did not fix the issue. Logging in and out of ICloud and Itunes and also doing a hard reset and update of the software did not help. I tried that several times.

dunnbluray · 09-27-2018, 12:00 PM

Quote:

Originally Posted by cmleblanc

My TV app was broken in TVOS 12. I show that I don't own any videos. I think it's happening to others as well. Does anyone have an update on this? I am not getting any responses from Apple about this and the beta 12.1 did not fix the issue. Logging in and out of ICloud and Itunes and also doing a hard reset and update of the software did not help. I tried that several times.

Same issue here. I have tried the same steps. Has anyone tried bringing the Apple TV to an Apple retail store?

cmleblanc · 10-06-2018, 10:50 PM

Quote:

Originally Posted by dunnbluray

Same issue here. I have tried the same steps. Has anyone tried bringing the Apple TV to an Apple retail store?

This problem is still not resolved so I just called Apple and they want me to bring it in to an Apple store. Have you tried this? Have you had any luck? Plan to bring mine in next weekend.

Bourne1886 · 09-27-2018, 02:49 PM

I’ve had the same issue aswell and don’t have a fix for it. It’s happened twice now and then just fixes itself! Sorry I haven’t got a solution.

madmod20061 · 10-07-2018, 12:45 AM

This happened to me a while back. The problem is I have 2 apple TVs and they both show 0 movies owned in the TV app which makes me think it's a problem on Apple's end, and not our hardware. If my history with apple customer service is any indication they will deny it's their problem and eventually end up fixing it without admitting there ever was anything wrong.

PCFan · 10-07-2018, 03:56 AM

All my iTunes movie purchases show up in the TV app's library section.

cmleblanc · 10-07-2018, 10:16 AM

Quote:

Originally Posted by PCFan

All my iTunes movie purchases show up in the TV app's library section.

Did you have the problem and fixed it or was this never a problem for you? From what I understand it is not affecting everyone

PCFan · 10-07-2018, 03:30 PM

I don't know if it ever was a problem on my Apple TV 4k as I don't use the TV app and I only checked yesterday too see if I had the problem.

cmleblanc · 10-09-2018, 08:23 AM

Quote:

Originally Posted by PCFan

I don't know if it ever was a problem on my Apple TV 4k as I don't use the TV app and I only checked yesterday too see if I had the problem.

The only thing you really need the TV app for is to see how many 4K movies you have in the 4K and HDR section on the Library page of the TV app. If they moved that screen to the Movies app, you don't even need the TV app.

-Gonzo- · 10-09-2018, 09:37 AM

Quote:

Originally Posted by cmleblanc

The only thing you really need the TV app for is to see how many 4K movies you have in the 4K and HDR section on the Library page of the TV app. If they moved that screen to the Movies app, you don't even need the TV app.

I’d disagree you don’t need to TV app as is does come in quite handy.
Take Thunderbirds(original tv series) for example, iTunes order completely out of running order but via the TV app they playback in correct running order.
Granted if it’s only being used to see what 4K content you have then yes I’d agree they could quite easily put that under the purchased section.

cmleblanc · 10-10-2018, 08:29 AM

Just downloaded the new beta version of TVOS 12 last night and problem is still there. Wonder why they can't fix this

-Gonzo- · 10-10-2018, 08:53 AM

Quote:

Originally Posted by cmleblanc

Just downloaded the new beta version of TVOS 12 last night and problem is still there. Wonder why they can't fix this

Have you tried signing out of iTunes completely, perform a restart then signing back in again?

BlurayX · 10-08-2018, 09:32 PM

I'm experiencing the same issue with my Apple TV 4K. I can get it fixed if I log out then log back in. But the problem returns when I power off the unit. This is clearly an issue on Apple's side.

ColinD · 11-05-2018, 02:55 PM

I have 2 x 4k boxes, both have this issue.

TheGeneral · 11-05-2018, 03:09 PM

It's definitely related to certain aspects of accounts it seems.

Cannot get it to work on my main account (says I have 0 videos) - if I sign in on a different Apple ID with 1/6th the number of items that I have in my main account, it loads instantly

Wish Apple would just move the 4K subcategory into the main Movies section

dunnbluray · 02-07-2019, 12:24 AM

Mine has been fixed today. I went to the Library section on my Apple TV 4K and the it's showing my movies and the 4K & HDR section.

Finally!

cmleblanc · 02-07-2019, 10:45 AM

Quote:

Originally Posted by dunnbluray

Mine has been fixed today. I went to the Library section on my Apple TV 4K and the it's showing my movies and the 4K & HDR section.

Finally!

Mine is still broken. Did you do anything to get it to work? I signed out and back in, still didn't work, so then downloaded the latest beta and it still doesn't work. So I don't think they have really fixed the issue unless they are fixing individual accounts one at a time.

dunnbluray · 02-07-2019, 10:52 AM

Quote:

Originally Posted by cmleblanc

Mine is still broken. Did you do anything to get it to work? I signed out and back in, still didn't work, so then downloaded the latest beta and it still doesn't work. So I don't think they have really fixed the issue unless they are fixing individual accounts one at a time.

I did make a recent change yesterday. Do you have either of the two movies hidden from your iTunes library?

Ghostbusters (2016)
Three Billboards Outside Ebbing, Missouri

cmleblanc · 02-07-2019, 11:02 AM

Quote:

Originally Posted by dunnbluray

I did make a recent change yesterday. Do you have either of the two movies hidden from your iTunes library?

Ghostbusters (2016)
Three Billboards Outside Ebbing, Missouri

No, did you unhide them? I can check and see if unhiding any other old hidden movies will make a difference.

09-27-2018, 11:06 AM	#1
cmleblanc Active Member Top contributor Member since:Dec 2009 Blu-ray collection:- DVD collection:- MA collection:- Digital collection:- iTunes collection:- Prime collection:- Trading Score:302	TV App - Not showing any videos My TV app was broken in TVOS 12. I show that I don't own any videos. I think it's happening to others as well. Does anyone have an update on this? I am not getting any responses from Apple about this and the beta 12.1 did not fix the issue. Logging in and out of ICloud and Itunes and also doing a hard reset and update of the software did not help. I tried that several times.

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09-27-2018, 02:49 PM	#4
Bourne1886 Blu-ray Samurai Top contributor Member since:Sep 2010 Location:East Anglia, U.K. 4K collection:308 Blu-ray collection:1040 DVD collection:141 Digital collection:2 iTunes collection:64 Blu-ray reviews: 89	I’ve had the same issue aswell and don’t have a fix for it. It’s happened twice now and then just fixes itself! Sorry I haven’t got a solution.

10-07-2018, 12:45 AM	#5
madmod20061 Special Member Member since:Jan 2012 Blu-ray collection:1814 DVD collection:641 Trading Score:274	This happened to me a while back. The problem is I have 2 apple TVs and they both show 0 movies owned in the TV app which makes me think it's a problem on Apple's end, and not our hardware. If my history with apple customer service is any indication they will deny it's their problem and eventually end up fixing it without admitting there ever was anything wrong.

10-07-2018, 03:56 AM	#6
PCFan Expert Member Member since:Oct 2008 Trading Score:202	All my iTunes movie purchases show up in the TV app's library section.

10-07-2018, 03:30 PM	#8
PCFan Expert Member Member since:Oct 2008 Trading Score:202	I don't know if it ever was a problem on my Apple TV 4k as I don't use the TV app and I only checked yesterday too see if I had the problem.

10-10-2018, 08:29 AM	#11
cmleblanc Active Member Top contributor Member since:Dec 2009 Blu-ray collection:- DVD collection:- MA collection:- Digital collection:- iTunes collection:- Prime collection:- Trading Score:302	Just downloaded the new beta version of TVOS 12 last night and problem is still there. Wonder why they can't fix this

10-08-2018, 09:32 PM	#13
BlurayX Senior Member Member since:Jan 2018 Location:USA Trading Score:221	I'm experiencing the same issue with my Apple TV 4K. I can get it fixed if I log out then log back in. But the problem returns when I power off the unit. This is clearly an issue on Apple's side.

11-05-2018, 02:55 PM	#14
ColinD Active Member Member since:Jan 2010 Location:Narnia Trading Score:157	I have 2 x 4k boxes, both have this issue.

11-05-2018, 03:09 PM	#15
TheGeneral Blu-ray Knight Top contributor Member since:Oct 2011 4K collection:121 Blu-ray collection:585 DVD collection:10 MA collection:39 Digital collection:1270 iTunes collection:6319 Prime collection:4 Blu-ray reviews: 4 Trading Score:181	It's definitely related to certain aspects of accounts it seems. Cannot get it to work on my main account (says I have 0 videos) - if I sign in on a different Apple ID with 1/6th the number of items that I have in my main account, it loads instantly Wish Apple would just move the 4K subcategory into the main Movies section

02-07-2019, 12:24 AM	#16
dunnbluray Power Member Member since:Oct 2013 Trading Score:434	Mine has been fixed today. I went to the Library section on my Apple TV 4K and the it's showing my movies and the 4K & HDR section. Finally!

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