TV App - Not showing any videos

[ColinD]

I have 2 x 4k boxes, both have this issue.

[TheGeneral]

It's definitely related to certain aspects of accounts it seems.

Cannot get it to work on my main account (says I have 0 videos) - if I sign in on a different Apple ID with 1/6th the number of items that I have in my main account, it loads instantly

Wish Apple would just move the 4K subcategory into the main Movies section

[dunnbluray]

Mine has been fixed today. I went to the Library section on my Apple TV 4K and the it's showing my movies and the 4K & HDR section.

Finally!

[cmleblanc]

Originally Posted by dunnbluray

Mine has been fixed today. I went to the Library section on my Apple TV 4K and the it's showing my movies and the 4K & HDR section.

Finally!

Mine is still broken. Did you do anything to get it to work? I signed out and back in, still didn't work, so then downloaded the latest beta and it still doesn't work. So I don't think they have really fixed the issue unless they are fixing individual accounts one at a time.

[dunnbluray]

Originally Posted by cmleblanc

Mine is still broken. Did you do anything to get it to work? I signed out and back in, still didn't work, so then downloaded the latest beta and it still doesn't work. So I don't think they have really fixed the issue unless they are fixing individual accounts one at a time.

I did make a recent change yesterday. Do you have either of the two movies hidden from your iTunes library?

Ghostbusters (2016)
Three Billboards Outside Ebbing, Missouri

[cmleblanc]

Originally Posted by dunnbluray

I did make a recent change yesterday. Do you have either of the two movies hidden from your iTunes library?

Ghostbusters (2016)
Three Billboards Outside Ebbing, Missouri

No, did you unhide them? I can check and see if unhiding any other old hidden movies will make a difference.

[dunnbluray]

Originally Posted by cmleblanc

No, did you unhide them? I can check and see if unhiding any other old hidden movies will make a difference.

Yesterday, I had Movies Anywhere delete them from my account. I had both movies hidden in iTunes. Ghostbusters (2016) was one of the free movies that was given when connecting accounts to MA. Not sure if that movie is causing issues with the library.

[cmleblanc]

By some miracle, my movies started showing in the TV app last night. They had not shown for well over 6 months. Nobody from Apple contacted me to say anything had been fixed and I didn't update any software. So not sure if this is fixed for everyone or not.