DHL Global Mail Orders - Blu-ray Forum

Anglik · 12-07-2011, 08:45 PM

Hi,

Sorry if this is in the wrong thread.

Can any say as to there experience with ordering from Amazon.com. I orderd a whole bunch during black friday. Everything from all the other suppliers has arrived (UPS, DHL Express) but with DHL Global nothing..all the information that's registerd is that they have received the packing from Amazon.

chip75 · 12-07-2011, 09:43 PM

I've received one package from them with DHL Global and I think that was ordered on the 17th November, that took 11 days to arrive. My other package ordered on the 26th is In Transit Des Plaines IL. Which looks like a nice place.

If 11 days is a good guide to have deliveries I should get my package tomorrow.

lgans316 · 12-07-2011, 09:55 PM

Almost the same here. Orders shipped few days after the initial orders have been delivered.

Simon_LDT · 12-07-2011, 10:12 PM

I ordered a vinyl record from amazon.com in October (it was a pre-order at the time). It shipped via Expedited on the 15th Nov and estimated delivery was 24th Nov. The 24th arrived and nothing, I gave it until the 28th when I contacted amazon.com to ask if they can possibly track my item (the tracking page was a joke, no updates since the 16th!). They apologised, refunded my postage costs (very fair of them) and said that they simply can't do anything until the 15th Dec. All I could do now is sit tight and hope it would arrive.

Finally it arrived on the 1st Dec, 16 days later. The worst part? It cleared customs on the 19th Nov and was in the UK for 12 days before they bothered to deliver it.

During this time, I received my order of Evil Dead II blu-ray from amazon, using their free delivery within 6 days of order! I also ordered Jackie Brown and Pulp Fiction on the 25th Nov and they arrived the same day as my vinyl which shipped 10 days earlier!

DHL Global = Shockingly bad service. Avoid at all costs.

Anglik · 12-08-2011, 07:32 AM

Quote:

Originally Posted by Simon_LDT

DHL Global = Shockingly bad service. Avoid at all costs.

But I believe that Amazon assigns the carrier. So it's difficult to avoid them.

The Driver · 12-08-2011, 07:39 AM

I think you should expect 10-12 working days.

DHL has had a lot of changes here in the UK lately which has caused them to slow down quite a bit with some contracts. I think it's safe to say 'global' is a fair bit down the speedy delivery list.

DHL may pass it to a third party too to complete the delivery. Yodel (who seem to be the new name for DHL/HDNL) can deliver upto 2100 too. So listen out for the door and a guy driving a 1997 Volvo estate in his late 50s with tats head to toe.

That's who I get

avecha · 12-08-2011, 11:29 AM

Quote:

Originally Posted by Anglik

Hi,

Sorry if this is in the wrong thread.

Can any say as to there experience with ordering from Amazon.com. I orderd a whole bunch during black friday. Everything from all the other suppliers has arrived (UPS, DHL Express) but with DHL Global nothing..all the information that's registerd is that they have received the packing from Amazon.

I had this exact same problem. They sent the movie out, showed up on tracking as the parcel had been picked up then nothing. Im still waiting for it - 3 months later. Meanwhile they refunded the postage, then the movie, then sent out a new movie with a different carrier - i got it 8 days later.
I was 62 dollars richer but one movie lighter.

ycbbh · 12-08-2011, 11:43 AM

I'm pretty lucky then, I got my Beauty and the Beast Criterion delivered in 5 days with DHL Global, though I got the same useless 'tracking' that just told me it had left the depot

chip75 · 12-08-2011, 03:30 PM

Well they've got the 'Our Lady of Guadalupe Religious Celebration' in Des Plaines in a few days so I imagine all our packages will be on one big float heading out of town....

chip75 · 12-09-2011, 02:15 PM

Update: my tracking tab has disappeared on Amazon.com whether this is a good thing I don't know. Hopefully my Blu is not floating in the Atlantic....

KrugerIndustrial · 12-16-2011, 08:06 PM

Hmm. Is this tracking only for US customers? And when it leaves the country you can only hope the plane doesn't crash on the Atlantic? Last activity seems to have been on December 9th. So am I supposed to believe there has been no progress in 6-7 days?

Dubliner1 · 01-10-2014, 12:16 PM

Quote:

Originally Posted by Anglik

Hi,

Sorry if this is in the wrong thread.

Can any say as to there experience with ordering from Amazon.com. I orderd a whole bunch during black friday. Everything from all the other suppliers has arrived (UPS, DHL Express) but with DHL Global nothing..all the information that's registerd is that they have received the packing from Amazon.

There were huge delays at DHL (and some others) over Christmas- Amazon said they were not able to cope with the amount of orders and many peoples packages did not arrive for Christmas. Amazon were offering a free $20 Amazon Credit if your package was affected (if it did not show up by estimated delivery date- if it was supposed to reach you before 25th Dec I think).
I'm still waiting on something ordered on Black Friday with an estimated delivery date of Dec 20th! Amazon has already given me the $20 free credit and refunded all shipping charges and told me if I don't get it by Jan 15th they will send me out a free replacement or full refund.

malcy30 · 01-10-2014, 12:52 PM

Do DHL Global use sea rather than air transit ? as my DHL Express orders from Amazon.ca are still arriving in 2 or 3 days as usual with full tracking. It is only 50 cents more for the shipping, so if a similar price I always use Amazon Canada rather than US.

12-07-2011, 08:45 PM	#1
Anglik Active Member Member since:Dec 2009 Blu-ray collection:287 Trading Score:1	DHL Global Mail Orders Hi, Sorry if this is in the wrong thread. Can any say as to there experience with ordering from Amazon.com. I orderd a whole bunch during black friday. Everything from all the other suppliers has arrived (UPS, DHL Express) but with DHL Global nothing..all the information that's registerd is that they have received the packing from Amazon.

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12-07-2011, 09:43 PM	#2
chip75 Blu-ray Grand Duke Top contributor Member since:Oct 2010 Location:Wales 4K collection:304 Blu-ray collection:3099 DVD collection:1782 iTunes collection:229 Trading Score:9	I've received one package from them with DHL Global and I think that was ordered on the 17th November, that took 11 days to arrive. My other package ordered on the 26th is In Transit Des Plaines IL. Which looks like a nice place. If 11 days is a good guide to have deliveries I should get my package tomorrow.

12-07-2011, 09:55 PM	#3
lgans316 Blu-ray Baron Member since:Jul 2007 Location:RM16, United Kingdom Blu-ray reviews:17 Trading Score:498	Almost the same here. Orders shipped few days after the initial orders have been delivered.

12-07-2011, 10:12 PM	#4
Simon_LDT Power Member Top contributor Member since:Jul 2010 Location:Coventry, UK 4K collection:192 Blu-ray collection:1188 Blu-ray reviews:1 Trading Score:34	I ordered a vinyl record from amazon.com in October (it was a pre-order at the time). It shipped via Expedited on the 15th Nov and estimated delivery was 24th Nov. The 24th arrived and nothing, I gave it until the 28th when I contacted amazon.com to ask if they can possibly track my item (the tracking page was a joke, no updates since the 16th!). They apologised, refunded my postage costs (very fair of them) and said that they simply can't do anything until the 15th Dec. All I could do now is sit tight and hope it would arrive. Finally it arrived on the 1st Dec, 16 days later. The worst part? It cleared customs on the 19th Nov and was in the UK for 12 days before they bothered to deliver it. During this time, I received my order of Evil Dead II blu-ray from amazon, using their free delivery within 6 days of order! I also ordered Jackie Brown and Pulp Fiction on the 25th Nov and they arrived the same day as my vinyl which shipped 10 days earlier! DHL Global = Shockingly bad service. Avoid at all costs.

12-08-2011, 07:39 AM	#6
The Driver Blu-ray Guru Member since:Feb 2009 Location:UK Trading Score:1	I think you should expect 10-12 working days. DHL has had a lot of changes here in the UK lately which has caused them to slow down quite a bit with some contracts. I think it's safe to say 'global' is a fair bit down the speedy delivery list. DHL may pass it to a third party too to complete the delivery. Yodel (who seem to be the new name for DHL/HDNL) can deliver upto 2100 too. So listen out for the door and a guy driving a 1997 Volvo estate in his late 50s with tats head to toe. That's who I get

12-08-2011, 11:43 AM	#8
ycbbh Active Member Top contributor Member since:Oct 2010 Location:The North, England Blu-ray collection:227 Blu-ray reviews:1	I'm pretty lucky then, I got my Beauty and the Beast Criterion delivered in 5 days with DHL Global, though I got the same useless 'tracking' that just told me it had left the depot

12-08-2011, 03:30 PM	#9
chip75 Blu-ray Grand Duke Top contributor Member since:Oct 2010 Location:Wales 4K collection:304 Blu-ray collection:3099 DVD collection:1782 iTunes collection:229 Trading Score:9	Well they've got the 'Our Lady of Guadalupe Religious Celebration' in Des Plaines in a few days so I imagine all our packages will be on one big float heading out of town....

12-09-2011, 02:15 PM	#10
chip75 Blu-ray Grand Duke Top contributor Member since:Oct 2010 Location:Wales 4K collection:304 Blu-ray collection:3099 DVD collection:1782 iTunes collection:229 Trading Score:9	Update: my tracking tab has disappeared on Amazon.com whether this is a good thing I don't know. Hopefully my Blu is not floating in the Atlantic....

01-10-2014, 12:52 PM	#13
malcy30 Blu-ray Ninja Top contributor Member since:Jan 2011 Location:Somewhere in the South Blu-ray collection:- DVD collection:- Trading Score:1	Do DHL Global use sea rather than air transit ? as my DHL Express orders from Amazon.ca are still arriving in 2 or 3 days as usual with full tracking. It is only 50 cents more for the shipping, so if a similar price I always use Amazon Canada rather than US.

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