Good News/Bad News at Blockbuster - Blu-ray Forum

inaz4sun · 07-14-2007, 12:25 AM

I have the BB total access web rental deal. I return in store an online movie and always get a free rental. So now my BB finally got Blu-rays in store. My wife took back an online rental and attempted to get a new Blu-ray and was told that you couldn't use your return envelope one for a Blu-ray, only regular DVDs? Has anyone heard of this non-sense? Is that what they are doing? Is that really going to be their policy? Is so they suck and are pissing me off big time with this stuff. Forcing me to wait for months for online rentals, forcing me to have like 50 titles in my list, and now this? NOT customer service!

Flying172 · 07-14-2007, 01:29 AM

I'm sorry that you are having trouble at your local BB. I have been returning my movies in store for Blu-ray movies for 6 months now. I would bring it to thier attention that other BBs are exchanging them hassle free. Now if you could use your movies in exchange for game rentals I'll be happy.

GasCat · 07-14-2007, 02:19 AM

Keep us informed. I would be pulling out my user agreement and asking them to show me where it says that.

BOBBY · 07-14-2007, 03:11 AM

Quote:

Originally Posted by Flying172

I'm sorry that you are having trouble at your local BB. I have been returning my movies in store for Blu-ray movies for 6 months now. I would bring it to thier attention that other BBs are exchanging them hassle free. Now if you could use your movies in exchange for game rentals I'll be happy.

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blitz6speed · 07-14-2007, 04:10 AM

I swapped for blu-ray discs at 3 different blu-ray stocked blockbusters in southern california. I would definitely ask why you were denied!

Sylin · 07-14-2007, 04:21 AM

Most Blockbuster's are franchises and ARE free to set their own policies. But the kid at my local BB said that if they want to be a part of Total Access, they have to provide the service in full, which would include Blu-ray.

My advice: call BB customer service and ask them. If they say "yes", then ask them to put you on hold and call your local store to correct their policy. But be nice--it could just be that someone didn't get the memo... missing a cover sheet on that TPS Report.

djvinevibez · 07-14-2007, 04:34 AM

yeah thats stupid...because i ordered had 2 blurays mailed to me .. so if they mail then u shud be able to do instore exchange

The Big Blue · 07-14-2007, 04:48 AM

They absolutely do not distinguish between DVD and BD, they are treated exactly the same. It's new so a lot of these people aren't up to speed. When I returned a TA BD to a newly Blu-ray enabled store the other day the dude wasn't sure if I could get a BD. I told him I could but he to had dink around on the computer for a couple of minutes before he figured it out.

Patience is a virture.

inaz4sun · 07-14-2007, 05:03 AM

Yeah my wife wasn't in the mood to fight with the pre-pubescent zit faced punk working the register, so next time I will go in. I printed off the agreement from the website that makes no distinction. The only thing they could say is that it isn't a DVD it is a Blu-ray DVD. But if so I will say that can't just make up rules without having them in writing and I'll ask to speak to a manager and then have them call corporate if they don't cooperate.

The Big Blue · 07-14-2007, 05:07 AM

Print out the faq from the site titled something like 'what kind of dvds do you have?' which lists/describes Blu-ray.

hopper1233 · 07-16-2007, 06:13 PM

We have had no troubles with our store. They just started stocking them around July 4th. They have one copy of each movie at this point. So I exchanged all three of mine. Then we went back and got another. They gave us no problem at all, just verified that we actually had a blu-ray player.
--
One movie, "Letters from Iwo Jima", was defective and would not load. We took that back in and exchanged it for a regular dvd, since they only had the one copy.
--
I would definitely get them straight on this point. They should not have any distinction between regular dvds and blu-ray.

darinp2 · 07-16-2007, 06:59 PM

I'm pretty fortunate to live within 3 miles of a Blockbuster that got these in last week and rents them for $2.99 for 7 days. I didn't count the titles on the first day, but based on a picture I took and how deep they were on each row I estimate that they had about 150 titles. When I went in on Friday I counted and they had 129 on the shelves. On Sunday I counted and got 101.

Also, I've been able to exchange my online envelopes.

--Darin

Amon37 · 07-16-2007, 07:21 PM

I've had no problem trading for BD's, Especially if I trade a BD from online I should be able to get a BD from the store. My store has always had BD's/HD-DVD's so that's why it's not an issue.

jermwhl · 07-16-2007, 07:28 PM

Quote:

Originally Posted by ikcizokm

it could just be that someone didn't get the memo... missing a cover sheet on that TPS Report.

LOL...have you seen my stapler? It's a swingline.

saxwork · 07-16-2007, 07:40 PM

I am new to Blockbuster Total Access and with my first delivery of Blu-Ray rentals I was able to exchange at my local Blockbuster with ease. I was required to have my credit card on file at my local Bluckbuster to rent Blu-Ray discs though even with my online subscription, otherwise I had no problems and left the store with in a few minutes.

hopper1233 · 07-22-2007, 04:02 AM

Another thing to consider is that the store doesn't know what you are returning. You may be returning bluray, I don't think they would know. But anyway, I hope that you get it straightened out, so that you can exchange. I have done so many times now. Even picked up bluray with coupons from my online acct.

07-14-2007, 12:25 AM	#1
inaz4sun Active Member Member since:Apr 2007	Good News/Bad News at Blockbuster I have the BB total access web rental deal. I return in store an online movie and always get a free rental. So now my BB finally got Blu-rays in store. My wife took back an online rental and attempted to get a new Blu-ray and was told that you couldn't use your return envelope one for a Blu-ray, only regular DVDs? Has anyone heard of this non-sense? Is that what they are doing? Is that really going to be their policy? Is so they suck and are pissing me off big time with this stuff. Forcing me to wait for months for online rentals, forcing me to have like 50 titles in my list, and now this? NOT customer service!

07-16-2007, 06:13 PM	#11
hopper1233 Junior Member Member since:Jul 2007 Location:Sandy, UT (suburb of SLC)	We have had no troubles with our store. They just started stocking them around July 4th. They have one copy of each movie at this point. So I exchanged all three of mine. Then we went back and got another. They gave us no problem at all, just verified that we actually had a blu-ray player. -- One movie, "Letters from Iwo Jima", was defective and would not load. We took that back in and exchanged it for a regular dvd, since they only had the one copy. -- I would definitely get them straight on this point. They should not have any distinction between regular dvds and blu-ray. Last edited by hopper1233; 07-16-2007 at 08:01 PM.

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07-14-2007, 01:29 AM	#2
Flying172 Member Member since:Jul 2007	I'm sorry that you are having trouble at your local BB. I have been returning my movies in store for Blu-ray movies for 6 months now. I would bring it to thier attention that other BBs are exchanging them hassle free. Now if you could use your movies in exchange for game rentals I'll be happy.

07-14-2007, 02:19 AM	#3
GasCat Special Member Member since:Jan 2007 Blu-ray reviews:1	Keep us informed. I would be pulling out my user agreement and asking them to show me where it says that.

07-14-2007, 04:10 AM	#5
blitz6speed Blu-ray Guru Member since:Oct 2006 Location:Anaheim Hills, CA Trading Score:8	I swapped for blu-ray discs at 3 different blu-ray stocked blockbusters in southern california. I would definitely ask why you were denied!

07-14-2007, 04:21 AM	#6
Sylin Blu-ray Samurai Member since:Jun 2007 Location:Nashville Blu-ray collection:1 Trading Score:159	Most Blockbuster's are franchises and ARE free to set their own policies. But the kid at my local BB said that if they want to be a part of Total Access, they have to provide the service in full, which would include Blu-ray. My advice: call BB customer service and ask them. If they say "yes", then ask them to put you on hold and call your local store to correct their policy. But be nice--it could just be that someone didn't get the memo... missing a cover sheet on that TPS Report.

07-14-2007, 04:34 AM	#7
djvinevibez Active Member Member since:Jun 2007 Location:San Jose Blu-ray collection:14	yeah thats stupid...because i ordered had 2 blurays mailed to me .. so if they mail then u shud be able to do instore exchange

07-14-2007, 04:48 AM	#8
The Big Blue Blu-ray Guru Member since:Feb 2007 Blu-ray collection:98 Blu-ray reviews:1	They absolutely do not distinguish between DVD and BD, they are treated exactly the same. It's new so a lot of these people aren't up to speed. When I returned a TA BD to a newly Blu-ray enabled store the other day the dude wasn't sure if I could get a BD. I told him I could but he to had dink around on the computer for a couple of minutes before he figured it out. Patience is a virture.

07-14-2007, 05:03 AM	#9
inaz4sun Active Member Member since:Apr 2007	Yeah my wife wasn't in the mood to fight with the pre-pubescent zit faced punk working the register, so next time I will go in. I printed off the agreement from the website that makes no distinction. The only thing they could say is that it isn't a DVD it is a Blu-ray DVD. But if so I will say that can't just make up rules without having them in writing and I'll ask to speak to a manager and then have them call corporate if they don't cooperate.

07-14-2007, 05:07 AM	#10
The Big Blue Blu-ray Guru Member since:Feb 2007 Blu-ray collection:98 Blu-ray reviews:1	Print out the faq from the site titled something like 'what kind of dvds do you have?' which lists/describes Blu-ray.

07-16-2007, 06:59 PM	#12
darinp2 Expert Member Member since:May 2007	I'm pretty fortunate to live within 3 miles of a Blockbuster that got these in last week and rents them for $2.99 for 7 days. I didn't count the titles on the first day, but based on a picture I took and how deep they were on each row I estimate that they had about 150 titles. When I went in on Friday I counted and they had 129 on the shelves. On Sunday I counted and got 101. Also, I've been able to exchange my online envelopes. --Darin

07-16-2007, 07:21 PM	#13
Amon37 Power Member Member since:Jan 2007 Location:USA,Arizona PSNetwork: Amon37	I've had no problem trading for BD's, Especially if I trade a BD from online I should be able to get a BD from the store. My store has always had BD's/HD-DVD's so that's why it's not an issue.

07-16-2007, 07:40 PM	#15
saxwork Member Member since:Jul 2007	I am new to Blockbuster Total Access and with my first delivery of Blu-Ray rentals I was able to exchange at my local Blockbuster with ease. I was required to have my credit card on file at my local Bluckbuster to rent Blu-Ray discs though even with my online subscription, otherwise I had no problems and left the store with in a few minutes.

07-22-2007, 04:02 AM	#16
hopper1233 Junior Member Member since:Jul 2007 Location:Sandy, UT (suburb of SLC)	Another thing to consider is that the store doesn't know what you are returning. You may be returning bluray, I don't think they would know. But anyway, I hope that you get it straightened out, so that you can exchange. I have done so many times now. Even picked up bluray with coupons from my online acct.

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