PayPal security measure asking for CC/bank account numbers?

[nikolaipromises]

I'm trying to log into PayPal and I get the following message:

Security Measures

We are currently performing regular maintenance of our security measures. Your account has been randomly selected for this maintenance, and you will now be taken through a series of identity verification pages.

Protecting the security of your PayPal account is our primary concern, and we apologize for any inconvenience this may cause.

I can't proceed any further until I input my credit card number or bank account number.

This is very unsettling, as PayPal has numerously said they won't ask for such information.

Is anyone else experiencing this? I tried getting PayPal's phone number but I have to be logged in to do so, so that's a no-go.

[DJ Manyak]

Originally Posted by nikolaipromises

I'm trying to log into PayPal and I get the following message:

Security Measures

We are currently performing regular maintenance of our security measures. Your account has been randomly selected for this maintenance, and you will now be taken through a series of identity verification pages.

Protecting the security of your PayPal account is our primary concern, and we apologize for any inconvenience this may cause.

I can't proceed any further until I input my credit card number or bank account number.

This is very unsettling, as PayPal has numerously said they won't ask for such information.

Is anyone else experiencing this? I tried getting PayPal's phone number but I have to be logged in to do so, so that's a no-go.

they routinely do this when you dont login for a period of time or from different ip's just enter your information

[nikolaipromises]

Originally Posted by computergeek

they routinely do this when you dont login for a period of time or from different ip's just enter your information

Thanks for the reply.

Turns out the latter is what happened. My fiancee ordered something earlier this morning while at her father's house.

[supersix4]

Yeah also if you have citibank (as I do) they go bat SH** when you try to link the accounts took days/ weeks to set up.

[DetroitSportsFan]

It's happened to me. Don't worry about it.

[jw]

make sure you are logged into http://www.paypal.com

sounds like a phishing site, I would call paypal first to verify

[nikolaipromises]

Originally Posted by jwbbud

make sure you are logged into http://www.paypal.com

sounds like a phishing site, I would call paypal first to verify

I did. They assured it was legit.

I tried getting to PayPal via different ways: direct link, bookmark, Google link, and link from a saved receipt in my e-mail. I got the same result with all of them.

Thanks, all!

[Steve]

Originally Posted by jwbbud

make sure you are logged into http://www.paypal.com

sounds like a phishing site, I would call paypal first to verify

I would have done the same thing because that sounds really screwy to me that they would ask for that information at login.

Originally Posted by nikolaipromises

I did. They assured it was legit.

I tried getting to PayPal via different ways: direct link, bookmark, Google link, and link from a saved receipt in my e-mail. I got the same result with all of them.

Thanks, all!

Glad it wasn't a scam and you got it straightened out.