New Onkyo HT-R557... need help for my friend.

[BorrowedTime]

I'm hoping that someone that owns a recent Onkyo receiver can help me out here.

On the weekend, my friend purchased a new Onkyo HT-R577 series home theater set. It's part of the new HT-SP900 series of "Home Theater in a Box" systems. I set it up for him on the weekend, and kind of ran him through the basic functions of the system (basically what I could glean from playing around with it for 20 minutes), including how to calibrate his speakers (probably a mistake, since he's not really into reading instruction manuals), and how to switch from the various listening modes.

Today, however, my buddy was playing around with his receiver and he no longer gets sound from his speakers. I know it's not the physical set-up (I'm pretty confident in my knowledge of how to set up HT systems, not to mention that it was working when I left his place, right up to the point where he started pushing buttons on his remote), and from what he told me on the phone, he doesn't get sound from DVD or the radio Tuner. So my question is, if someone here is familiar with Onkyo systems and can tell me if there is a speaker cut-off button on the unit?

I know that my HT receiver has it, but I am unfamiliar with the Onkyo systems, and tried getting him to look for such a feature. I would need to get over to his place to help him, but he's not near me or easy to get to on short notice, so I am hoping someone in this community of HT enthusiast can tell me what to tell him with respect to his specific Home Theater.

[WriteSimply]

Tell him to get online and be present here. This passing on the message through you is a waste of time since you're not there to witness what is going on with his setup. It's like a relay-the-message game where the message going both ways can get misinterpreted. It could just be that the cable is unplugged or something.


fuad

[BorrowedTime]

Originally Posted by WriteSimply

Tell him to get online and be present here. This passing on the message through you is a waste of time since you're not there to witness what is going on with his setup. It's like a relay-the-message game where the message going both ways can get misinterpreted. It could just be that the cable is unplugged or something.


fuad

While this would be an ideal thing to do, unfortunately, this is my best friend of 27 years we're talking about, and he doesn't surf internet forums, and his knowledge of home theater is practically non-existent. As to a cable being unplugged, highly unlikely, as if that were the case he would still be able to receive am/fm signals on the tuner. I'm pretty certain it wouldn't be a loose wire in the set-up, as I stated we had sound sound from the time I had set it up to the time he went to change a setting. I think it more likely he hit a speaker cut-off button like the one that exists on my receiver. I was just hoping someone with an onkyo system would be able to tell me if such a button exists on the 2007 model remotes, as I am unfamiliar with the layout. Worst case scenario, I'll have to head over there later in the week, when I have the time, and he'll simply have to live without his new toy until then.