Samsung plasmas crack internally, samsung refuses to fix, bb won't fix either! - Blu-ray Forum

STONECOLD132003 · 11-21-2011, 03:57 AM

I bought a 42" SAMSUNG plasma at BEST BUY on April 5 2010, i also purchased the 2 yr warranty, and Oct. 2011 while watching movie with family the plasma made 2 loud pops and went black. We could still hear sound but no picture. After further inspection i found 2 cracks on the internal screen, no damage on the outside of the screen at all only the inside like it broke on the inside. I called BEST BUY they called our local service people and they sent pictures to SAMSUNG and they said it was our fault for the damage. I called the 1-800-BEST-BUY to see what they could do, again i got the brush off. Now i'm stuck with a 600.00 pos plasma, and back to watching a 27" tube tv. Thanks SAMSUNG and BEST BUY for backing up the crap you sell. I did my research on line and i'm not the 1st person that this has happened to and SAMSUNG has blown off. If anyone else has had this happen to them please let me know what you did and did you get your plasma fixed? If anyone from SAMSUNG reads this please help a customer. Thank you for reading my post.

11-21-2011, 03:57 AM	#1
STONECOLD132003 Junior Member Member since:Nov 2010 4K collection:352 Blu-ray collection:1723 DVD collection:789 Digital collection:1	Samsung plasmas crack internally, samsung refuses to fix, bb won't fix either! I bought a 42" SAMSUNG plasma at BEST BUY on April 5 2010, i also purchased the 2 yr warranty, and Oct. 2011 while watching movie with family the plasma made 2 loud pops and went black. We could still hear sound but no picture. After further inspection i found 2 cracks on the internal screen, no damage on the outside of the screen at all only the inside like it broke on the inside. I called BEST BUY they called our local service people and they sent pictures to SAMSUNG and they said it was our fault for the damage. I called the 1-800-BEST-BUY to see what they could do, again i got the brush off. Now i'm stuck with a 600.00 pos plasma, and back to watching a 27" tube tv. Thanks SAMSUNG and BEST BUY for backing up the crap you sell. I did my research on line and i'm not the 1st person that this has happened to and SAMSUNG has blown off. If anyone else has had this happen to them please let me know what you did and did you get your plasma fixed? If anyone from SAMSUNG reads this please help a customer. Thank you for reading my post.

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