Bundles not upgrading to 4K

[cmleblanc]

I have been going round and round with Apple Technical support for weeks on an issue where some purchased titles were not upgrading to 4K.
All the titles were either purchased as part of a bundle or were an original XML code that had been upgraded to HD.
They finally came back and told me that this is working as expected even though I pointed out it was not documented anywhere that a purchase in a bundle is treated differently from a regular purchase. The standard response is always just to submit feedback after spending about 50 hours, going through a dozen advisors, numerous chats and emails. I am extremely disappointed how Apple has handled the whole 4K upgrade fiasco.