I've had it with Wal-Mart!

[Jim L]

I'm not much of shopper at their stores anyway, because it's an unpleasant shopping experience even though they are known for low prices.

Any Wal-Mart that I've gone into is typically:

• dirty
• sprawling
• disorganized (at least their movies, games, music areas)

So I tend to avoid them.

Unfortunately someone thought they were doing me a favor and gave me a Wal-Mart giftcard at Christmas. In trying to use this giftcard, I've run into several obstacles that have shown me some of the ugly, customer-unfriendly side of Wal-Mart.


First I was going to buy a game that was on sale at Best Buy, but decided to get them to price-match it. At first they said no. Then later, "If you bring in the ad". Well I brought in the Best Buy ad that I printed from my computer. They denied it again and said I needed the "original".

Next, I tried to buy a Blu-ray with it. Since I got a Disney coupon for $5 off any Disney Blu-ray, I tried using that. "Oh no, we don't honor those." WTF??

Then finally I said "Well, there's really nothing else I want to use this giftcard for, so how 'bout a refund?" I then waited in their "Cusomer Service" line for ~20 minutes. When I asked for refund for the giftcard, it was "No, we don't do that."

A co-worker told me that nobody refunds giftcards, so that may not be a Wal-Mart issue. But BestBuy is much nicer about accepting coupons and matching other stores' prices.

I guess the cheap place is not always the best.