Powerdvd OEM won't play "Across The Universe" [or "3:10 To Yuma"]. Patch? - Blu-ray Forum

davowavo · 02-07-2008, 03:48 PM

Powerdvd won't play "Across The Universe"

I have OEM version:
7.03.3514

Has anybody with the OEM version of powerdvd been given access by cyberlink to a patch that has improved their powerdvd to a version higher than mine?
Such a patch would have at least allowed you to play the movie "3:10 to Yuma".

[NOTE: For those of you who don't know.....OEM = Original Equipment Manufacturer version -- which is the "free" version of powerdvd that comes with some blu-ray players and burners. It has less features than the "Ultra" version of Powerdvd, and patches for the Ultra version will not work on the OEM version of the software.]

If you have received such a patch, please post the link [via cyberlink's website] to it here within this thread.

Evidently a patch has been posted for the ultra version of powerdvd that has at least allowed "3:10 to Yuma" to play on that particular software application, but I am not aware of an OEM patch that has even addressed that movie [which was released on January 8th] yet. Cyberlink certainly hasn't presented me with one, after all of my inquiries.

BluGamer · 02-08-2008, 01:06 AM

Read my post here:

https://forum.blu-ray.com/showthread.php?t=35843

The version included with Blu-ray drives is total crap, even the patches don't do much. I'm sorry, but you have to purchase the full $100 version (Ultra) from cyberlink.com.

That solved my problems, pretty sure will work for you as well.

Lord_Phan · 02-08-2008, 01:13 AM

You can upgrade from OEM to the full version for less than 100

davowavo · 02-08-2008, 03:03 AM

Quote:

Originally Posted by BluGamer

Read my post here:

https://forum.blu-ray.com/showthread.php?t=35843

.......I'm sorry, but you have to purchase the full $100 version (Ultra) from cyberlink.com.......

Or I could choose to not financially support a company who treats their customers like dirt.

If nothing else, I'll just wait until their next patch comes out [allegedly] in mid-March (per their response to my emailed inquiry), which will supposedly allow a movie that was released on January 8th to play on their software.

radiokarma · 02-12-2008, 03:38 AM

I purchased the upgrade and now have the Powerdvd ultra deluxe. I have Hairspray, spiderman 3, planet earth...that works. I just bought Across the Universe and first it work but only in 2 channel audio in english, but somehow it was working 5.1 in portugeuse and spanish. so i found the update from 1/31 and updated the program. Now I'm in your situation, it would not play the movie and i can't select anything on the movie menu. Any ideas?

radiokarma · 02-13-2008, 01:13 PM

Here is what I received from Cyberlink:

Thank you for contacting CyberLink Online Customer Support.

In regard to your concern, kindly wait as the Product Development Department will be releasing a patch to resolve this issue. We will update you as soon as we get any response from the concern department.

Kindly co-operate with us to resolve the issue. We appreciate your patience and your understanding at this moment.

We appreciate the time you took in writing us and we hope the information provided in this email helps you with your concern.

davowavo · 02-13-2008, 06:25 PM

Quote:

Originally Posted by radiokarma

Here is what I received from Cyberlink:

Thank you for contacting CyberLink Online Customer Support.

In regard to your concern, kindly wait as the Product Development Department will be releasing a patch to resolve this issue. We will update you as soon as we get any response from the concern department.

Kindly co-operate with us to resolve the issue. We appreciate your patience and your understanding at this moment.

We appreciate the time you took in writing us and we hope the information provided in this email helps you with your concern.

How strange....and vague.....and weak.....and typical....

I am however glad to hear that the "concern department" is involved in addressing the matter

BTW, coming from them, "Kindly co-operate with us to resolve the issue" = STFU.

Gilliland · 02-15-2008, 07:39 PM

I've encountered this same problem - PowerDVD won't play Across The Universe. Does anyone know if other software players (Nero or WinDVD) will play it successfully?

BTW, some standalone players (Samsung, for example) won't play Across The Universe either (same problem, can't select anything from the menu).

un4gvn94538 · 02-15-2008, 07:52 PM

Quote:

Originally Posted by davowavo

How strange....and vague.....and weak.....and typical....

I am however glad to hear that the "concern department" is involved in addressing the matter

BTW, coming from them, "Kindly co-operate with us to resolve the issue" = STFU.

thats too funny. my new sony drive should be here next wed. packed with powerdvd bd edition. i emailed cyberlink looking for any information about the program. all they said was that it will play blu ray discs. my reply was "DUH!"

Funkdancer · 04-17-2008, 04:57 AM

Bump.
My PowerDVD Ultra 8 (initial RTM version) is stuck on the intro screen of the Australian (B) version. I can see the play button but cannot click it. Tried with and without AnyDVD HD latest version.
I have reported this to Cyberlink as of 1 day ago.

This is my first title ever to exhibit such behaviour.

Bravo, Sony.

un4gvn94538 · 04-17-2008, 05:00 AM

Quote:

Originally Posted by Funkdancer

Bump.
My PowerDVD Ultra 8 (initial RTM version) is stuck on the intro screen of the Australian (B) version. I can see the play button but cannot click it. Tried with and without AnyDVD HD latest version.
I have reported this to Cyberlink as of 1 day ago.

This is my first title ever to exhibit such behaviour.

Bravo, Sony.

its not a sony issue. its the software your using. this is an old thread and the drive i mentioned above i had one issue with yuma and got a patch for it. no issues at all.

Funkdancer · 04-17-2008, 05:05 AM

How about if they checked compatilibity with the major players out there before releasing the titles?? This is where my bravo was directed.

All this patching up is making me pretty tired.

un4gvn94538 · 04-17-2008, 05:07 AM

Quote:

Originally Posted by Funkdancer

How about if they checked compatilibity with the major players out there before releasing the titles?? This is where my bravo was directed.

All this patching up is making me pretty tired.

again, the player will play if the SOFTWARE is working correctly.

Funkdancer · 04-17-2008, 05:17 AM

Quote:

Originally Posted by un4gvn94538

again, the player will play if the SOFTWARE is working correctly.

Quoted for truth: The Java code (== software) done by Sony that is embedded in the Across the Universe title used to render the menu is not compatible with a lot of players out there.

Whilst Sony obviously think it's cool, and it may look good where there is no problem, I'm sure the users who are having trouble with their purchases think otherwise - myself being one of them.

dadkins · 04-17-2008, 01:26 PM

Quote:

Originally Posted by Funkdancer

Bump.
My PowerDVD Ultra 8 (initial RTM version) is stuck on the intro screen of the Australian (B) version. I can see the play button but cannot click it. Tried with and without AnyDVD HD latest version.
I have reported this to Cyberlink as of 1 day ago.

This is my first title ever to exhibit such behaviour.

Bravo, Sony.

*NOTE* Several BDs you cannot "click" on the menu items!
You have to use the arrows and Enter to navigate...

maxmcleod · 04-17-2008, 01:36 PM

Quote:

Originally Posted by davowavo

How strange....and vague.....and weak.....and typical....

I am however glad to hear that the "concern department" is involved in addressing the matter

BTW, coming from them, "Kindly co-operate with us to resolve the issue" = STFU.

what's even better is when you try to ask for clarification, and they copy and paste the same answer... HIGH TECH over there

maxmcleod · 04-17-2008, 01:38 PM

Ditch PDVD haha
but really try one of the other programs,
WinDVD cured some of my woes...
arcsoft didn't help much

30 day return policy on WinDVD
I still prefer it to Pdvd, even though it doesn't seem to do BD-live yet.

dadkins · 04-17-2008, 01:42 PM

Quote:

Originally Posted by maxmcleod

Ditch PDVD haha
but really try one of the other programs,
WinDVD cured some of my woes...
arcsoft didn't help much

30 day return policy on WinDVD
I still prefer it to Pdvd, even though it doesn't seem to do BD-live yet.

REMEMBER - PDVD vs WinDVD should be rated on a system by system basis.

WinDVD fails *HERE*.
PowerDVD 8 Ultra beats it hands down - *HERE*.

maxmcleod · 04-17-2008, 04:01 PM

Quote:

Originally Posted by dadkins

REMEMBER - PDVD vs WinDVD should be rated on a system by system basis.

WinDVD fails *HERE*.
PowerDVD 8 Ultra beats it hands down - *HERE*.

yeah yeah you're right!
im still bitter until PDVD fixes (or tries to) with the next patch...

dadkins · 04-17-2008, 04:26 PM

LOL!
Trust me, I can relate...

02-07-2008, 03:48 PM	#1
davowavo Member Member since:Nov 2007	Powerdvd OEM won't play "Across The Universe" [or "3:10 To Yuma"]. Patch? Powerdvd won't play "Across The Universe" I have OEM version: 7.03.3514 Has anybody with the OEM version of powerdvd been given access by cyberlink to a patch that has improved their powerdvd to a version higher than mine? Such a patch would have at least allowed you to play the movie "3:10 to Yuma". [NOTE: For those of you who don't know.....OEM = Original Equipment Manufacturer version -- which is the "free" version of powerdvd that comes with some blu-ray players and burners. It has less features than the "Ultra" version of Powerdvd, and patches for the Ultra version will not work on the OEM version of the software.] If you have received such a patch, please post the link [via cyberlink's website] to it here within this thread. Evidently a patch has been posted for the ultra version of powerdvd that has at least allowed "3:10 to Yuma" to play on that particular software application, but I am not aware of an OEM patch that has even addressed that movie [which was released on January 8th] yet. Cyberlink certainly hasn't presented me with one, after all of my inquiries.

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02-08-2008, 01:06 AM	#2
BluGamer Member Member since:Jan 2008 Location:NY, US Blu-ray collection:55 Blu-ray reviews:1	Read my post here: https://forum.blu-ray.com/showthread.php?t=35843 The version included with Blu-ray drives is total crap, even the patches don't do much. I'm sorry, but you have to purchase the full $100 version (Ultra) from cyberlink.com. That solved my problems, pretty sure will work for you as well.

02-08-2008, 01:13 AM	#3
Lord_Phan Active Member Member since:Dec 2007 Location:Brampton, On	You can upgrade from OEM to the full version for less than 100

02-12-2008, 03:38 AM	#5
radiokarma New Member Member since:Feb 2008	I purchased the upgrade and now have the Powerdvd ultra deluxe. I have Hairspray, spiderman 3, planet earth...that works. I just bought Across the Universe and first it work but only in 2 channel audio in english, but somehow it was working 5.1 in portugeuse and spanish. so i found the update from 1/31 and updated the program. Now I'm in your situation, it would not play the movie and i can't select anything on the movie menu. Any ideas?

02-13-2008, 01:13 PM	#6
radiokarma New Member Member since:Feb 2008	Here is what I received from Cyberlink: Thank you for contacting CyberLink Online Customer Support. In regard to your concern, kindly wait as the Product Development Department will be releasing a patch to resolve this issue. We will update you as soon as we get any response from the concern department. Kindly co-operate with us to resolve the issue. We appreciate your patience and your understanding at this moment. We appreciate the time you took in writing us and we hope the information provided in this email helps you with your concern.

02-15-2008, 07:39 PM	#8
Gilliland New Member Member since:Feb 2008	I've encountered this same problem - PowerDVD won't play Across The Universe. Does anyone know if other software players (Nero or WinDVD) will play it successfully? BTW, some standalone players (Samsung, for example) won't play Across The Universe either (same problem, can't select anything from the menu).

04-17-2008, 04:57 AM	#10
Funkdancer Junior Member Member since:Apr 2008	Bump. My PowerDVD Ultra 8 (initial RTM version) is stuck on the intro screen of the Australian (B) version. I can see the play button but cannot click it. Tried with and without AnyDVD HD latest version. I have reported this to Cyberlink as of 1 day ago. This is my first title ever to exhibit such behaviour. Bravo, Sony.

04-17-2008, 05:05 AM	#12
Funkdancer Junior Member Member since:Apr 2008	How about if they checked compatilibity with the major players out there before releasing the titles?? This is where my bravo was directed. All this patching up is making me pretty tired.

04-17-2008, 01:38 PM	#17
maxmcleod Active Member Member since:Mar 2008 Blu-ray collection:147 Blu-ray reviews:4 Trading Score:4	Ditch PDVD haha but really try one of the other programs, WinDVD cured some of my woes... arcsoft didn't help much 30 day return policy on WinDVD I still prefer it to Pdvd, even though it doesn't seem to do BD-live yet.

04-17-2008, 04:26 PM	#20
dadkins Blu-ray Samurai Member since:Jan 2007 Location:Hercules, CA Blu-ray collection:35 Blu-ray reviews:2	LOL! Trust me, I can relate...

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