This doesnt make sense(dell blu-ray misshap)

[niami]

Hey guys.

I recently bought an XPS 420 from dell, complete with internal blu-ray player and a nice sparkling 2407wfp-hc. Now according to everything i know, this should be sufficient enough to play blu-ray films. However, when loading a blu-ray film all i get is a black screen from various versions of powerDVD(both ultra and 7DX). Updated each one with current patches just to see if thats the issue, no luck.
I call them only for them to inform me that my monitor cannot playback blu-ray and that the only way to get blu-ray is to use a HDMI cable. I thought all that was necessary to play blu-ray would be a HDCP compliant monitor, which mine is. Now what the hell could it be? Are they right? I'm trying to negotiate a new monitor, but frankly i'd rather just keep mine, i've grown rather attached to it.

Here are my specs if anyone needs them:
Geforce 8800GTS 768
intel quad q6600 2.40
4gb memory (800mhz)
PLDS BD RE-4B1S

PC is hooked up via DVI. Anything that could clear this up would be excellent.

Thanks in Advance

niami

[larryj763]

I just purchased an XPS 720 and kept my perfectly good (I thought) monitor. When it wouldn't play a blu movie, I contacted Dell and they determined my existing monitor, which is admittedly several years old but works perfectly in all respects, wasn't HDCP compliant. They indicated in all other ways, my system would play them (which suggests that HDMI is not a requirement).

So, I guess I'm no help other than to say there must be another reason if you are in fact correct that your monitor is HDCP compliant (not all DVI is, I gather). Did you verify compliance with your montior vendor, for example?

[plee]

Originally Posted by niami

Hey guys.

I recently bought an XPS 420 from dell, complete with internal blu-ray player and a nice sparkling 2407wfp-hc. Now according to everything i know, this should be sufficient enough to play blu-ray films. However, when loading a blu-ray film all i get is a black screen from various versions of powerDVD(both ultra and 7DX). Updated each one with current patches just to see if thats the issue, no luck.
I call them only for them to inform me that my monitor cannot playback blu-ray and that the only way to get blu-ray is to use a HDMI cable. I thought all that was necessary to play blu-ray would be a HDCP compliant monitor, which mine is. Now what the hell could it be? Are they right? I'm trying to negotiate a new monitor, but frankly i'd rather just keep mine, i've grown rather attached to it.

Here are my specs if anyone needs them:
Geforce 8800GTS 768
intel quad q6600 2.40
4gb memory (800mhz)
PLDS BD RE-4B1S

PC is hooked up via DVI. Anything that could clear this up would be excellent.

Thanks in Advance

niami

PC wise you have more than enough power, it might be a cable issue. Are you sure the DVI cable is HDCP compliant?

[lildawgryan]

Hmmm....I though it just had to be HDCP compliant to been seen in 1080P. You can hook a blu ray player up to a SDTV with no probs. Seems like the problem is elseware. Hopefully somebody can help you. Do you even hear audio?

[Riverside666]

More then likely Driver Issues

[Flux88MPH]

Have you run Vista updates? That OS is still a POS.

[Luis_A51]

If you have vista, then you almost surely need an HDCP compliant HDMI monitor.

[Luis_A51]

If you have vista, then you almost surely need an HDCP compliant HDMI monitor.

Vista's #1 objective is digital content protection, functionality is secondary.

[gulle]

Keep in mind not only the monitor must be HDCP capable, also the display adaptor card must be. It is unimportant if you use a DVI or a HDMI cable. As long as it regards the digital display signals they carry the same data signals.
I once had an occasion where an older Java lib was the cause.
If you have an old analog low res monitor arround, you can try this one. The display adapter must than revert to SD resolution without use of HDCP.

[jcrt2000]

actually the monitor is hdcp compliant. like stated the dvi cable and video card need to be as well. and iirc no 8800 gts video cards are hdcp compliant. i know mine isnt. you can use a dvi to vga adaptor for your card and use the vga input on the monitor to display the movies as well.

[Lord_Phan]

Download the Cyberlink advisor and it'll tell you why it's not working.

[JadedRaverLA]

Originally Posted by niami

Hey guys.

I recently bought an XPS 420 from dell, complete with internal blu-ray player and a nice sparkling 2407wfp-hc. Now according to everything i know, this should be sufficient enough to play blu-ray films. However, when loading a blu-ray film all i get is a black screen from various versions of powerDVD(both ultra and 7DX). Updated each one with current patches just to see if thats the issue, no luck.
I call them only for them to inform me that my monitor cannot playback blu-ray and that the only way to get blu-ray is to use a HDMI cable. I thought all that was necessary to play blu-ray would be a HDCP compliant monitor, which mine is. Now what the hell could it be? Are they right? I'm trying to negotiate a new monitor, but frankly i'd rather just keep mine, i've grown rather attached to it.

Here are my specs if anyone needs them:
Geforce 8800GTS 768
intel quad q6600 2.40
4gb memory (800mhz)
PLDS BD RE-4B1S

PC is hooked up via DVI. Anything that could clear this up would be excellent.

Thanks in Advance

niami

Your specs are fine to play Blu-ray. Graphics card and monitor are both HDCP compliant, so you're fine there. Don't listen to Dell CS people... they're clueless.

A couple of possibilities...

How many movies have you tried, and which ones? PowerDVD still has issues with some titles.

Have you "updated" the graphics card driver from the one the system shipped with? This can screw things up if the new driver doesn't support HDCP.

Have you tried connecting your monitor via VGA cable? If it works then, you have an HDCP issue using DVI... most likely caused by video card drivers. If it doesn't, then you probably have an issue with PowerDVD. Either the disc(s) you're trying to play have issues with the software or the software has another problem. In that case uninstall the software completely and reinstall, and see if that helps.

Hope that helps.

[niami]

Thanks for the quick reply guys! I just tried to use a VGA cable (with a dvi to vga connector as my gfx card only have two DVIs) and i encountered the same thing. What is strange that if blu-ray didnt would, surely the program would still try to play and you'd see the counter moving indicating that something is happening but i just cant see it. Powerdvd just crashes, the counter stays at 0.00.00. suspicious?

larryj763: I see. I doubled checked in all the documents for my monitor both online and offline and they prove that its HDCP compliant. Its just a tad worrying when the company themselves say its the fault of their monitor. I just dont believe it!

plee: Thats one thing i have yet to check! Could it be the cable? I'm using the one that came with the system. How would i know whether its compliant or not?

lildawgryan: Thats what i thought! I'm not hearing audio actually! Do you think it could just be a driver issue?

Flux88MPH: I've gotten all of the updates i think. I just checked and its asking for an optional graphicx card update. I never installed it because i assumed i was getting all i need from the forceware drivers and that getting this would most likely just cause conflicts.

Luis_A51: Its vista! Is that for real? Damn, i was going to dual boot XP professional but totally forgot.

gulle: Hmm, that makes sense. I have another monitor, but its a pretty powerful crt screen that run via VGA at 1600x1200. That would make it digital right?

jcrt2000: The graphics card isnt HDCP compliant?? Thats a shock, considering its pretty new and pretty damn expensive. I tried the dvi>Vga but no luck!

Lord_Phan: I'll hunt that down. Thanks!

Again, thanks guys!

[niami]

Originally Posted by JadedRaverLA

Your specs are fine to play Blu-ray. Graphics card and monitor are both HDCP compliant, so you're fine there. Don't listen to Dell CS people... they're clueless.

A couple of possibilities...

How many movies have you tried, and which ones? PowerDVD still has issues with some titles.

Have you "updated" the graphics card driver from the one the system shipped with? This can screw things up if the new driver doesn't support HDCP.

Have you tried connecting your monitor via VGA cable? If it works then, you have an HDCP issue using DVI... most likely caused by video card drivers. If it doesn't, then you probably have an issue with PowerDVD. Either the disc(s) you're trying to play have issues with the software or the software has another problem. In that case uninstall the software completely and reinstall, and see if that helps.

Hope that helps.

I bought the spiderman trilogy and tried each one of those. My graphics card drivers are the latest i think(169.25), i've been playing crysis, the new ones add new frames per second. Ha.
I tried that just now, unfortunately still no luck. I'm going to try uninstalling and reinstall powerDVD, it feels really buggy anyway, it most likely is that as it doesnt even emit sound either.
Thanks, i'll give the uninstalling a try and see how that works. I've done it a few times, going from one version to the other but it feels like something goes a bit odd when i update them.

[niami]

Alright guys. I searched for possible issues with the spiderman trilogy and i found that someone was also having issues with the disks. i never thought to try the bonus disk that came with spiderman 3, low and behold, it worked! So it seems theres a fault with the program as opposed to my monitor. problem is, its fully updated so does this mean i'll just have to wait for a new update that will make these films work?

[JadedRaverLA]

Originally Posted by niami

Alright guys. I searched for possible issues with the spiderman trilogy and i found that someone was also having issues with the disks. i never thought to try the bonus disk that came with spiderman 3, low and behold, it worked! So it seems theres a fault with the program as opposed to my monitor. problem is, its fully updated so does this mean i'll just have to wait for a new update that will make these films work?

Well, at least the problem is narrowed down to software, then. What update method are you using? The best bet is to clean install the software, then download the new update from http://www.cyberlink.com/multi/downl...1_112_ENU.html and manually run it (right click, then 'Run as administrator'). Once installed correctly, most of the earlier problems with PowerDVD should be fixed with this latest update. Also, there's now BonusView (Profile 1.1) support. Let us know how it goes.

[BluGamer]

niami ---

I was having the same issues as you did when I first got my Dell Desktop with Blu-ray drive. NOTHING is wrong with your setup, and your monitor is fine. I have the same monitor.

Here's your problem...

The PowerDVD which is already installed in your rig is actually a half-assed version of what the full version offers. Yes, even the latest patches don't do anything. Go to cyberlink.com and purchase PowerDVD Ultra. It will uninstall your current crap version, and you will start with the REAL thing.

It offers A LOT more features, and supports almost every Blu-ray film. I had to upgrade mine, I know it's $100 but whatever... it's the only solution, even the picture quality is improved. I am fully satisfied. My Blu-ray movies which didn't work before now work perfectly. So this is your only problem...

In case if you already purchased PowerDVD Ultra from cyberlink.com, then I don't know what to say. Go to Nvidia's control panel, put resolution to highest and try TV connection if you have one.

[niami]

JadedRaverLA: I tried clean installs of both powerDVD 7 DX and ultra, updating both manually and the result was still the same. Both programs still crash after about 30 seconds. The disk doesnt run, but the program eventually just dies.


BluGamer: Damn dude, atleast i know i'm not alone. The DX looks pretty shabby, i got ultra but unfortunately its still giving me the same issues. I just dont get it! I got the resolution running at the highest but i have yet to try it on a TV. That'll most likely be my next step, but thats gonna be a bit annoying, the only TV with VGA input is on a seperate floor. But atleast i'll know for sure once i try that.

Thanks for your help, you guys are great.

[blu2]

Originally Posted by BluGamer

niami ---

I was having the same issues as you did when I first got my Dell Desktop with Blu-ray drive. NOTHING is wrong with your setup, and your monitor is fine. I have the same monitor.

Here's your problem...

The PowerDVD which is already installed in your rig is actually a half-assed version of what the full version offers. Yes, even the latest patches don't do anything. Go to cyberlink.com and purchase PowerDVD Ultra. It will uninstall your current crap version, and you will start with the REAL thing.

It offers A LOT more features, and supports almost every Blu-ray film. I had to upgrade mine, I know it's $100 but whatever... it's the only solution, even the picture quality is improved. I am fully satisfied. My Blu-ray movies which didn't work before now work perfectly. So this is your only problem...

Can you give some examples of titles you've had problem with?

I recently got an XPS 420 with Blu Ray, updated PowerDVD with the latest version (it prompted me to and had indicated was required for blu ray playback), and I have had no problems so far.

[w_tanoto]

make sure you use DVI-D, not DVI-A