The unofficial Tower.com messin' with my Iron Man money thread

[blu-bee]

Ok, it was inevitable. There is so much talk in this thread about whether or not Tower ripped people off, whether people received or did not receive their Iron Man BD early, etc that I thought a poll would be interesting.

I'll say that I was one of the ones on the fence as to which vendor to pre-order Iron Man from, and when I saw that thread I jumped on the bandwagon and ordered on 9-17 from Tower. I received the "we're shipping it - yay!" email the next day, and accordingly, the "oops recall, here's your money back" email a few days later. The BD has still not graced my mailbox, and may have never shipped.

Oh, I'll also say I have not received my refund either.

Let it begin.

[Bad8511]

Originally Posted by blu-bee

Ok, it was inevitable. There is so much talk in this thread about whether or not Tower ripped people off, whether people received or did not receive their Iron Man BD early, etc that I thought a poll would be interesting.

I'll say that I was one of the ones on the fence as to which vendor to pre-order Iron Man from, and when I saw that thread I jumped on the bandwagon and ordered on 9-17 from Tower. I received the "we're shipping it - yay!" email the next day, and accordingly, the "oops recall, here's your money back" email a few days later. The BD has still not graced my mailbox, and may have never shipped.

Let it begin.

I received my refund last night.

[Red Hood]

I just want my refund that everybody else seems to be getting.

[Ceasar]

First of all, I don't think anyone who got a refund should be complaining. You took a chance on getting early and didn't. Some people are unbelievable. You wanted to get the movie, get a refund and then (potentially) complain about the disc that Tower sent you doesn't work on your blu-ray player.

[blu-bee]

Originally Posted by Ceasar

First of all, I don't think anyone who got a refund should be complaining. You took a chance on getting early and didn't. Some people are unbelievable. You wanted to get the movie, get a refund and then (potentially) complain about the disc that Tower sent you doesn't work on your blu-ray player.

You're absolutely right. In fact I don't think anyone should complain, period. Everyone took a chance to get it early, and those that did may have been burned by either the recall or a bad disk. The refund should come, obviously, but that's beside the point.

I really don't want this to be a rant thread about Tower either, just gathering some stats on what happened.

[bhampton]

I didn't get the disc.

I didn't get the refund.

I would be upset if I had ordered it but since I didn't I guess I can't complain.

[drb124]

My refund hasn't come through yet, but I did talk to the customer service rep who confirmed that I would receive on, but it may take a few days because of all of the recalls.

[Ceasar]

Originally Posted by drb124

My refund hasn't come through yet, but I did talk to the customer service rep who confirmed that I would receive on, but it may take a few days because of all of the recalls.

Patience is a virtue my friend.

[bluseminole]

I got my partial refund. They kept my shipping, even though it obviously never shipped because I don't have the disk. But the CSR I spoke with said they can't refund my shipping because I received a shipment notice. THERE IS NO WAY IN HELL THEY EVER SHIPPED THAT DISC!!!

I believe I have every right to be angry....not that I have to wait until the 30th, but because they cancelled my order and didn't refund all of my money, and furthermore send false shipment notices. Sure, it's only $3, but its the principal of the thing...how outraged would we be if they stole $3 from every order? That would add up quick.

[Ceasar]

I want to know if people are actually gonna own up on here, the way they are complaining, when they actually receive the disc Tower stated (via e-mail) that they shipped. I ordered Transformers, paid the expedited shipping fee of $5 (I think) and it took exactly a week and a day (for expedited). I placed an order and did the free shipping and guess how long it took to receive, a week and a day.

[Sky_Captain]

I went with option 3, when in reality there should be a fifth option: I already have it, it works, in your face!

[Ceasar]

Originally Posted by Sky_Captain

I went with option 3, when in reality there should be a fifth option: I already have it, it works, in your face!

[JimShaw]

Option 2

Ordered before the 17th, told it was shipped the 18th, 23rd received an e-mail stating there was a recall and all money would be refunded.

As of the 26th, NO REFUND or NO IRON MAN

[DetroitSportsFan]

I'm waiting until the 30th and getting it at Best Buy.

[jw]

refunds could take 30 days

[alexakajeff]

I got mine elsewhere.

[bluseminole]

Well, Tower never bothered to tell me my order was cancelled. I got my notification through Google Checkout. When I sent my inquiry to Tower, they replied with this line of crap:

Dear Valued Customer,

Thank you for contacting Tower.com.

This is to inform you that your item has been returned to us by the post as being undeliverable and that we have requested a refund for your item minus shipping and return costs.

If you have any further questions, please reply to this email or forward your inquiries to info@tower.com.

Thank you for choosing Tower.com,
Mike
Tower Team Member

Have a question? Need to check the status of your order? Please visit our online customer service center at http://www.tower.com/help/help_home.cfm

Bull. They never shipped it.

[atomik kinder]

Originally Posted by Ceasar

I want to know if people are actually gonna own up on here, the way they are complaining, when they actually receive the disc Tower stated (via e-mail) that they shipped. I ordered Transformers, paid the expedited shipping fee of $5 (I think) and it took exactly a week and a day (for expedited). I placed an order and did the free shipping and guess how long it took to receive, a week and a day.

I ordered Transformers early too. I placed my order Thursday night, used the cheap shipping since it wasn't $25 and they didn't offer free, it shipped Friday and I got it Monday. Who did they use for expedited shipping? Mine was shipped US Postal Service.

Oh, and i still haven't gotten the refund that was promised in the e-mail they sent out.

[Ceasar]

Originally Posted by atomik kinder

I ordered Transformers early too. I placed my order Thursday night, used the cheap shipping since it wasn't $25 and they didn't offer free, it shipped Friday and I got it Monday. Who did they use for expedited shipping? Mine was shipped US Postal Service.

Oh, and i still haven't gotten the refund that was promised in the e-mail they sent out.

My Transformers copy was sent out USPS.

[xander]

Originally Posted by alexakajeff

I got mine elsewhere.

And here I thought the thread title clearly stated TOWER experiences.

That is some shady business with them not refunding shipping costs though. Is that isolated to the above poster, or if any of you received your refund, were shipping costs refunded as well?