BDP-S350 took a dump on me a month out - Blu-ray Forum

blu-bee · 10-12-2008, 03:54 PM

So this morning I power up the player to finish watching a movie from last night, and it flashes 'Load' on the front panel over and over. It eventually fails with 'Cannot playback this disc' and the BD icon is labeled as 'Unknown'. I'm guessing it's either a dirty or defective laser. I've tried two BD's and one DVD, same thing. The Sony chat support monkey had me reset all the settings, unplug, etc. with of course no change.

I bought this thing on 9-7, do ya think BB would be cool and exchange it? Or am I screwed and have to ship to Sony for who-knows-how-long?

ryoohki · 10-12-2008, 04:07 PM

Try it... unfortunutely this is electronics and S*** happen... my 1800$CAD Denon 3808ci was DOA, i exchanged it and it work solid since then! I had bad unit from almost every CE company in the world, except Yahama (Sony, Panasonic, Denon, Microsoft, Hitachi etc..)

HOME THEATRE ADDICT! · 10-12-2008, 08:32 PM

I know C.C. wouldnt take a Sony receiver back about 10 days after the 30 were up.........Pricks!

blu-bee · 10-12-2008, 08:54 PM

Well good news, they took it back and exchanged it with almost no questions asked. I have had surprisingly good customer service from BB these past couple of times I've been in, which does not reflect my previous experience.

Giyomu · 10-12-2008, 09:25 PM

this is good news for you then!! back to your movie

Clark Kent · 10-12-2008, 10:21 PM

Better for it to fail now when you can exchange it then 12 months from now.

My_Two_Cents · 10-12-2008, 10:28 PM

For a minute, there, I thought this was a "my BD player, me and a cup" thread.

Might want to reword the title! LOL.

BIGSAPOTEER · 10-12-2008, 10:58 PM

Quote:

Originally Posted by Ricshoe

For a minute, there, I thought this was a "my BD player, me and a cup" thread.

Might want to reword the title! LOL.

LOL. I can see it now, "Two Blu-ray players, 1 cup."

blu-bee · 10-13-2008, 01:22 AM

Ok, ok, my BDP-S350 failed on me a month out. Geez.

My_Two_Cents · 10-13-2008, 01:26 AM

Quote:

Originally Posted by blu-bee

Ok, ok, my BDP-S350 failed on me a month out. Geez.

Ohhhhhh now I understand!

mr.hidef · 10-13-2008, 01:45 AM

Quote:

Originally Posted by Ricshoe

For a minute, there, I thought this was a "my BD player, me and a cup" thread.

Might want to reword the title! LOL.

??????????????woah??????????????

10-12-2008, 03:54 PM	#1
blu-bee Member Member since:Sep 2008 Location:Ventura, CA	BDP-S350 took a dump on me a month out So this morning I power up the player to finish watching a movie from last night, and it flashes 'Load' on the front panel over and over. It eventually fails with 'Cannot playback this disc' and the BD icon is labeled as 'Unknown'. I'm guessing it's either a dirty or defective laser. I've tried two BD's and one DVD, same thing. The Sony chat support monkey had me reset all the settings, unplug, etc. with of course no change. I bought this thing on 9-7, do ya think BB would be cool and exchange it? Or am I screwed and have to ship to Sony for who-knows-how-long?

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10-12-2008, 04:07 PM	#2
ryoohki Blu-ray Samurai Member since:May 2007 Home Theater Gallery:6 Blu-ray collection:6 Blu-ray reviews:8 Trading Score:5	Try it... unfortunutely this is electronics and S*** happen... my 1800$CAD Denon 3808ci was DOA, i exchanged it and it work solid since then! I had bad unit from almost every CE company in the world, except Yahama (Sony, Panasonic, Denon, Microsoft, Hitachi etc..)

10-12-2008, 08:32 PM	#3
HOME THEATRE ADDICT! Expert Member Member since:May 2008 Location:Ohio	I know C.C. wouldnt take a Sony receiver back about 10 days after the 30 were up.........Pricks!

10-12-2008, 08:54 PM	#4
blu-bee Member Member since:Sep 2008 Location:Ventura, CA	Well good news, they took it back and exchanged it with almost no questions asked. I have had surprisingly good customer service from BB these past couple of times I've been in, which does not reflect my previous experience.

10-12-2008, 09:25 PM	#5
Giyomu Banned Member since:Sep 2007 Location:France Blu-ray collection:347 Blu-ray reviews:6	this is good news for you then!! back to your movie

10-12-2008, 10:21 PM	#6
Clark Kent Blu-ray Prince Top contributor Member since:Oct 2007 Location:Metropolis Blu-ray reviews:2 Trading Score:184	Better for it to fail now when you can exchange it then 12 months from now.

10-12-2008, 10:28 PM	#7
My_Two_Cents Blu-ray Knight Top contributor Member since:Dec 2007 Location:Wherever I may roam.... Home Theater Gallery:40 4K collection:35 Blu-ray collection:507 DVD collection:19 Blu-ray reviews: 1 Trading Score:4	For a minute, there, I thought this was a "my BD player, me and a cup" thread. Might want to reword the title! LOL.

10-13-2008, 01:22 AM	#9
blu-bee Member Member since:Sep 2008 Location:Ventura, CA	Ok, ok, my BDP-S350 failed on me a month out. Geez.

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