Universal Owns Up To HD-DVD Complaints

[Greenmatiz2]

http://www.afterdawn.com/news/archive/9606.cfm

After weeks of constant complaints from HD DVD buyers, Universal has finally issued a statement regarding the playback issues on a few of their new releases.

In late March, many users complained of playback issues for the title "Children of Men" especially on their Xbox 360 HD DVD add on. More recently, the title "The Good Shepherd" and a couple other Universal titles have had reported playback issues.

Today, the studio acknowledged the problems and launched a new disc replacement program for those affected. The full statement from the studio is as follows:

[Blu_Ray_UK2007]

At least they are owning up it I guess.
Makes me glad I dont buy DUD

[Matt X]

...what about owning up to the biggest HDDVD complaint? like releasing their movies ONLY on HDDVD????

[buckshot]

I like reading the comments by the hd defenders. to summarize it goes: ''well bdj is stupid too, shut up just shut up (covering ears in fetal position)''

as I said in another thread denial is the first stage of grieving a soon to be dead format. pretty soon they'll be trying to compromise with dual format discs. oh wait. isn't warner trying to do that?

[MatrixS2000]

Originally Posted by Matt X

...what about owning up to the biggest HDDVD complaint? like releasing their movies ONLY on HDDVD????

Agree -100%! This is Universal's biggest HD complaint.

[dialog_gvf]

Originally Posted by Matt X

...what about owning up to the biggest HDDVD complaint? like releasing their movies ONLY on HDDVD????

Here here!

"Universal is currently investigating reports that Children of Men, The Good Shepherd, and select other discs not playing properly in some HD DVD players. While we believe this is limited to a small number of HD DVD discs, Universal is offering a replacement service for any customers who are experiencing this problem. We are still investigating the cause and will provide further updates as we get them. Any customer problems should be directed to USHE.ConsumerRelations@worldmarkinc.com."

Ummm, if they don't know what is wrong, how do they know a replacement will fix things?

[MatrixS2000]

Originally Posted by dialog_gvf

what is wrong, how do they know a replacement will fix things?

They are replacing the HD DVDs with SD versions...

[KenThompson]

Those fanbois probably wouldn't know the difference. If its a flipper then there is no label so they would need a microscope to read the title and what nots.

[Digital Filmmaker]

They should replace them with Blu-ray versions.

[Knight-Errant]

I thought for a moment they were going to apologise for releasing all those HD-DUD discs. LOL

[Blu_Ray_UK2007]

Originally Posted by Knight-Errant

I thought for a moment they were going to apologise for releasing all those HD-DUD discs. LOL

I'd love to see that!

[jubaiweaponx]

We all can hope anyway for the appology,maybe someday like the dolphins in the hitchhiker`s guide to the galaxy we can leave the planet of hddvd zealots behind and just say thanks for all the fish ,lol.

[Dave]

Poor hd dvd fans

[Coltboy]

Originally Posted by MatrixS2000

Agree -100%! This is Universal's biggest HD complaint.

Universal makes some really good movies, I agree they should rethink their stratagy. at the very least make movies for both formats, i understand that it is counter productive but if they went to BD then the war is over. AI am tired of worring about my favorate movies where they will come out on BD or HD.