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Old 02-25-2009, 02:24 AM   #1
alomar alomar is offline
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Apr 2008
Default Paramount Customer Service is top notch.
Just thought I would share my experience for anyone who might have issues with a blu ray they own.

About two months ago I encountered a issue with my copy of Cloverfield. It played fine numerous times on my BD30, Then finally on my parents sammy 1400 so they could watch it. It ended up freezing in the same spot everytime, so I placed it back into my BD30 and it would say "Copyright Violation". Kinda ticked me off since I spent $25 bucks on it at the time.

Emailed Paramount about the issue, got a E-mail in return within 8 hours of sending my first one. Requested my Name, address, and UPC from the package and they would possibly send a new one in 4-6 weeks. Well today, less than two weeks from the first E-mail sent, I have a brand new one in hand.

I was amazed at how easy they made the process and how fast it was handled. Definately a thumbs up on the Customer Service!!!!
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