Panasonic UB820/UB9000 4K UHD Blu-ray player

[nothingtogein]

Originally Posted by Pagey123

Can you tell us the IP address scheme used by your router. For example, my Asus router uses a 192.168.50.0/24 Class C addressing scheme. This has a range of addresses from 192.168.50.1 (this is usually reserved by the router's "inside" interface and is often called the Gateway IP address) to 192.168.50.254 (the last address of 192.168.50.255 is reserved as a "broadcast" address and can't be used). Then entire 16 bit range of 192.168.0.0/16 is reserved as "private" and is used by pretty much every home router out there. Most routers hand out about 100 addresses from whatever scheme they are using. If you have a laptop or PC running Windows connected, you can open a Cmd Prompt and type "ipconfig /all" (no quotes) and get the current IP address being used by that device. For example, my laptop is currently using an IP of 192.168.50.9, which is a DHCP lease (meaning temporary) assigned by my Asus router. If I wanted to manually assign an IP address, I would need to pick one that is valid (192.168.50.2 to 192.168.50.254) and is NOT already in use by another device, whether assigned static or DHCP. If you assign your BD player an IP address manually, and it's already in use (e.g., if you gave it the same IP as your router's inside interface), it would fail, as your BD player is now your "Internet Gateway". So, if you are assigning a manual IP, make sure you are not using an address in use already; make sure you are NOT using the Gateway address assigned to your router's "inside" interface; make sure the subnet mask is set to 255.255.255.0 (Class C, essentially).

Thanks for the reply - I'll start digging into this. I power cycled everything and now I'm getting that original error message again "Cannot obtain IP address from the router. Only home network is available, not the internet".

My router IP is showing as 192.168.1.1, so based on what you stated, that was not what I should've been entering manually. My subnet mask is set as 255.255.0.0.

I'll have to pull up the router manual online....how you folks comprehend this stuff is nothign short of amazing to me

[Pagey123]

Originally Posted by nothingtogein

Thanks for the reply - I'll start digging into this. I power cycled everything and now I'm getting that original error message again "Cannot obtain IP address from the router. Only home network is available, not the internet".

My router IP is showing as 192.168.1.1, so based on what you stated, that was not what I should've been entering manually. My subnet mask is set as 255.255.0.0.

I'll have to pull up the router manual online....how you folks comprehend this stuff is nothign short of amazing to me

Okay, if your router is using 192.168.1.1 and a subnet of 255.255.0.0, this is a 16-bit subnet. Basically, an 8 bit subnet uses the last octet of the range for IP addressing, and a 16 bit uses the last 2 octets. So, a subnet mask of 255.255.255.0 yields a range of 192.168.1.0-192.168.1.255. A subnet mask of 255.255.0.0 yields a range 0f 192.168.0.0-192.168.255.255, which is 256 addresses total in the former and 65,536 addresses total in the latter.

Most home routers uses an 8 bit (255.255.255.0) subnet range, as it makes troubleshooting easier. However, some routers can use a 255.255.0.0 (16 bit) range to keep from running out of the 256 (254 useable) IP addresses.

If you have a laptop, you can do the "ipconfig /all" to determine, for sure, if your router is handing out an 8 bit or a 16 bit range.

A relatively easy test would be to manually set one of the following IP addresses on your BD Player:

For a 16 bit subnet:
IP 192.168.1.2
Subnet mask 255.255.0.0
Gateway 192.168.1.1

For an 8 bit subnet:
IP 192.168.1.2
Subnet mask 255.255.255.0
Gateway 192.168.1.1

The reason I pick an ending with .2 is that MOST home routers don't start handing out DHCP leases until the range of .50 or .100 as the start (e.g., they start with 192.168.1.50 or 192168.1.100 and go up from there).

[Pagey123]

The only reason I know this stuff is a 22 year career in the community banking industry doing IT work, with a focus on information and cyber security and networking/routing. I might as well put the knowledge to use and help a fellow AV nerd.

[nothingtogein]

Originally Posted by Pagey123

Okay, if your router is using 192.168.1.1 and a subnet of 255.255.0.0, this is a 16-bit subnet. Basically, an 8 bit subnet uses the last octet of the range for IP addressing, and a 16 bit uses the last 2 octets. So, a subnet mask of 255.255.255.0 yields a range of 192.168.1.0-192.168.1.255. A subnet mask of 255.255.0.0 yields a range 0f 192.168.0.0-192.168.255.255, which is 256 addresses total in the former and 65,536 addresses total in the latter.

Most home routers uses an 8 bit (255.255.255.0) subnet range, as it makes troubleshooting easier. However, some routers can use a 255.255.0.0 (16 bit) range to keep from running out of the 256 (254 useable) IP addresses.

If you have a laptop, you can do the "ipconfig /all" to determine, for sure, if your router is handing out an 8 bit or a 16 bit range.

A relatively easy test would be to manually set one of the following IP addresses on your BD Player:

For a 16 bit subnet:
IP 192.168.1.2
Subnet mask 255.255.0.0
Gateway 192.168.1.1

For an 8 bit subnet:
IP 192.168.1.2
Subnet mask 255.255.255.0
Gateway 192.168.1.1

The reason I pick an ending with .2 is that MOST home routers don't start handing out DHCP leases until the range of .50 or .100 as the start (e.g., they start with 192.168.1.50 or 192168.1.100 and go up from there).

Thanks for the explanation and the recommendations. I'll try the laptop suggestion and see where I land with that. Update - it's an 8 bit subnet.

All very helpful information and much appreciate the willingness to help. Trying to google these topics can be painstaking as there is so much information out there, I often go down the incorrect rabbit hole.

[Pagey123]

Good deal. 8 bit subnet is, for me, easier to wrap my mind around. Think of it this way: each IP address in human readable form is made up of four "octets". It's called an octet because each group has 8 bits (binary digits). The subnet mask tells you which portion is fixed and which is used for addressing. So, for example, the 8 bit subnet of 192.168.1.0 with a subnet of 255.255.255.0 means that the 192.168.1 portion is static/always the same/in use, and only the last octet is used for addressing, yielding a range of 192.168.1.1 through 192.168.1.254 (again, .0 and .255 are reserved as "broadcast" addresses, meaning if you send a packet to either 192.168.1.0 or 192.168.1.255, every device/IP on that subnet gets a copy.

So, knowing you have an 8 bit subnet and your router's "inside" interface is occupying 192.168.1.1 (also known as the Internet Gateway address), then you have available 192.168.1.2 through 192.168.1.254. Usually home routers hand out about 50-100 addresses via DHCP (dynamic host configuration protocol), and they usually start in the .50 to .100 range. So, again for example, the first device your router saw configured for DHCP would get 192.168.1.50 or 192.168.1.100 and so on, up to about 50 unique IPs. Now, this is not written in stone, but it's a good rule of thumb. So, for testing, you could set the IP manually on your Panasonic BD player to 192.168.1.2 or 192.168.1.254 with a subnet mask of 255.255.255.0 and a gateway of 192.168.1.1. That SHOULD get you out to the Internet, assuming no other complications (e.g., a software firewall enabled on the router, the BD player using some odd/non-standard port and protocol that the router's firewall blocks, etc.).

I'm not sure, though, why the BD player wouldn't successfully get a valid IP address from a DHCP lease. That could be anything from bad firmware to a bad wireless card/chip. Let me know if you need any further help!

[nothingtogein]

I went with this and still couldn't connect:
For an 8 bit subnet:
IP 192.168.1.2
Subnet mask 255.255.255.0
Gateway 192.168.1.1

I then tried 192.168.1.22 just in the hopes it isn't used....I did the connection test and it said it was "testing", and then prompts that it cannot connect. When I select Ok and it takes me back to the Network page, it shows the connection test status as "Pass". This thing is making my head spin lol.

When I go back to the Home screen and click on the Network Service option, I'm still getting the cannot connect prompt.

Do I need to set up something with the DNS settings?

[Travis]

Originally Posted by Kirk Out

Tried to watch Ridley Scott black rain blu ray on my 820 and player would not read it , my ps5 and x700 will . Very disappointed

Thinking of picking up a Sony X700 because also had pixelation on Alien and Shining wouldn’t play. Guess I have room for two players.

[Pagey123]

Originally Posted by nothingtogein

I went with this and still couldn't connect:
For an 8 bit subnet:
IP 192.168.1.2
Subnet mask 255.255.255.0
Gateway 192.168.1.1

I then tried 192.168.1.22 just in the hopes it isn't used....I did the connection test and it said it was "testing", and then prompts that it cannot connect. When I select Ok and it takes me back to the Network page, it shows the connection test status as "Pass". This thing is making my head spin lol.

When I go back to the Home screen and click on the Network Service option, I'm still getting the cannot connect prompt.

Do I need to set up something with the DNS settings?

DNS (domain naming system) is the service that translates domain names (e.g., http://www.blu-ray.com) into IP addresses (e.g., 147.75.199.66), and everything does indeed rely on it. However, most devices just use whatever your home router is using. There's an option in most routers firmware/software interface where you can specify a specific DNS server or servers by IP. For example, if you leave your router alone, it will pull in your ISP's DNS servers. However, some people prefer to use DNS servers provided by Google (8.8.8.8 is a popular DNS server offered for free by Google). Or another popular are servers by OpenDNS. Either way, you should be getting DNS from your ISP, as everything else behind the router is working, clearly, or you wouldn't be posting here LOL. Just for shiatz n gigglez, have you tried the wired Ethernet connection on the Panasonic, assuming it has one? If you plug a cable in and use the same manual IP addressing or even revert back to DHCP, it will at least tell you if the problem with the BD player is limited to the WiFi chip inside or if it goes further up the chain. That's a head scratcher for sure.

[Kirk Out]

Originally Posted by Travis

Thinking of picking up a Sony X700 because also had pixelation on Alien and Shining wouldn’t play. Guess I have room for two players.

I love this panny 820 , shining and alien played no problems. Only knives out glitch that was fixed with the firmware while back . I can wait till the 4K black rain comes out hopefully soon

[StingingVelvet]

I assume the answers to these are obvious but just wanna make sure...

1) Can you turn off Dolby Vision on this player?

2) Can you turn off its tone-mapping modes entirely?

Thanks.

[HorrorBlu]

Technically not the right thread because I have the 420, but I have just spent the past hour trying to get my Piranha 4K disc to eject from the player.

When I press eject, it makes a noise like it is going to, then goes back to the Home menu for a few seconds before restarting the disc. I've tried holding the power button for several seconds, unplugging and plugging it back in, etc. I tried something where you press OK, Yellow, and Blue then arrow over to #6. Nothing works.

I had this happen with a blu-ray maybe two weeks ago, but I turned off the machine with the power button and when I turned it back on it ejected fine. I've used it probably 20 times between then and now without issue.

Googling seems to suggest I have activated a child lock somehow, but I'm not sure how that happened or how to turn it off. Help!

[Snikt]

Originally Posted by StingingVelvet

I assume the answers to these are obvious but just wanna make sure...

1) Can you turn off Dolby Vision on this player?

2) Can you turn off its tone-mapping modes entirely?

Thanks.

1) yes, you can turn DV off & on in the player settings menu. You can also turn hdr10+ off & on

2) Yes. The hdr optimizer is not automatically turned on. If you want to leave it off…you can

[Snikt]

Originally Posted by HorrorBlu

Technically not the right thread because I have the 420, but I have just spent the past hour trying to get my Piranha 4K disc to eject from the player.

When I press eject, it makes a noise like it is going to, then goes back to the Home menu for a few seconds before restarting the disc. I've tried holding the power button for several seconds, unplugging and plugging it back in, etc. I tried something where you press OK, Yellow, and Blue then arrow over to #6. Nothing works.

I had this happen with a blu-ray maybe two weeks ago, but I turned off the machine with the power button and when I turned it back on it ejected fine. I've used it probably 20 times between then and now without issue.

Googling seems to suggest I have activated a child lock somehow, but I'm not sure how that happened or how to turn it off. Help!

Try setting the player to quick start on. Turn it off, then back on. If they works and you get the disc back, go ahead and turn quick start off again.

Hope you get it out!

[HorrorBlu]

Originally Posted by Snikt

Try setting the player to quick start on. Turn it off, then back on. If they works and you get the disc back, go ahead and turn quick start off again.

Hope you get it out!

Tried this, and no luck. Thanks for the suggestion though.

Anyone know if Panasonic has a help line? I tried 800-211-7262 but it says call center closed. I don't see a Support # in the manual.

[Kirk Out]

Originally Posted by HorrorBlu

Tried this, and no luck. Thanks for the suggestion though.

Anyone know if Panasonic has a help line? I tried 800-211-7262 but it says call center closed. I don't see a Support # in the manual.

Do a factory reset hold down yellow ,blue button and ok button for 5 sec , scroll over to 08fin and hold ok for another 5 sec , after the player reboots hold the eject on the remote

[HorrorBlu]

Originally Posted by Kirk Out

Do a factory reset hold down yellow ,blue button and ok button for 5 sec , scroll over to 08fin and hold ok for another 5 sec , after the player reboots hold the eject on the remote

Will try this later tonight, thanks.

I tried that, but with #6 instead. Also tried a Factory Reset independently. But haven't tried that.

[Darmok1004]

Originally Posted by HorrorBlu

Technically not the right thread because I have the 420, but I have just spent the past hour trying to get my Piranha 4K disc to eject from the player.

When I press eject, it makes a noise like it is going to, then goes back to the Home menu for a few seconds before restarting the disc. I've tried holding the power button for several seconds, unplugging and plugging it back in, etc. I tried something where you press OK, Yellow, and Blue then arrow over to #6. Nothing works.

I had this happen with a blu-ray maybe two weeks ago, but I turned off the machine with the power button and when I turned it back on it ejected fine. I've used it probably 20 times between then and now without issue.

Googling seems to suggest I have activated a child lock somehow, but I'm not sure how that happened or how to turn it off. Help!

This has happened to me twice with the 820, once even last night. The first time with the Magnificent Seven in it and the second time with no disc inside. It just wouldn’t open.
Both times I unplugged it, took the player, shook it back and forth and plugged it back in. The eject function began working again. I’m wondering if this is a defect in a certain batch of players. My 820 isn’t even a year old yet.

[HorrorBlu]

Yikes. I think I'd be too nervous to shake it like that, especially with a disc inside.

[StingingVelvet]

I'm grabbing one of these after work to try it out and see if Dolby Vision matters much on my high-nit Mini-LED. What are people's experiences with the Panasonic tone-mapping for high-nit panels? Is it worth messing with that too?

[chip75]

Originally Posted by HorrorBlu

Yikes. I think I'd be too nervous to shake it like that, especially with a disc inside.

I'll check with mine, but the 420 might have a disc tray open notch underneath, I know the 820 and 9000 have one.