Gladiator (2000)

[blujacket]

Originally Posted by SilentNight

I called the number for returns on the Gladiator disc and was told to send it to this address:

PHE MKT
Care of Deluxe Media Management
PO Box 801464
Valencia, CA 90380-1464

has anyone else been told to send their discs to this address? I don't like sending stuff like this out but it is my only good option. Can someone confirm that is the correct address and that they have received their disc?

Yes, as posted 40 pages ago.

[SilentNight]

Originally Posted by blujacket

Yes, as posted 40 pages ago.

thanks, I didn't want to go through the numerous pages so much appreciated!

[toddly6666]

Is this the correct address? I don't feel like reading any posts at all...

PHE MKT
Care of Deluxe Media Management
PO Box 801464
Valencia, CA 90380-1464

[SS-3]

Originally Posted by GP Legend

I haven't bought this on bluray yet. What should I be looking for when buying this to make sure it is the remastered version?

Here's what a I posted a few days ago, it's long but accurate.

Here are my final thoughts on the re-mastered release and exchange program. I actually exchanged my dark grey re-mastered copy today, mine had BVDL-103860B1 on the inner ring. Why you ask? To hopefully clear up some of the confusion about the multiple re-mastered versions and to confirm 100% that they are the same. I also had my Best Buy receipt so the exchange was not a hassle. The one I exchanged it for also had the ‘2-Disc Set’ missing from above the Paramount logo, located in the lower right hand corner, on the back of the disk and also no security tape. This time I received the silver/light grey one with the NA13081B1R2 on the inner ring. I can tell all of you that the transfer was exactly the same between both discs (dark grey and light grey with NA13081B1R2 number), both were re-mastered.

Please note my versions were obtained at Best Buy, so I cannot verify this will hold true for all stores.
The re-mastered copies will have both the ‘2-Disc Set’ missing from above the Paramount logo on the back and will not have the security tape on the top of the case.

The dark grey re-mastered discs do not have a consistent numbering scheme on the disc as mentioned by a few forum members here. You may see BVDL-103820B1, BVDL103860A1, etc. There is not a $10 off coupon inside the case with this version of the re-mastered copy and the slip cover will not have the $10 off sticker on it. Unless of course someone swapped the slip cover with another one. The shrink-wrap is the standard folded type with creases in it on the top and the bottom of the case.

The light grey /silver re-mastered version also have the ‘2-Disc Set’ and security tape missing. However, the shrink-wrap is the vacuum sealed type, not the creased version like the dark grey re-mastered version. The disc will have NA13081B1R2 on the inner ring and it is quite easy to find. It will have the $10 off coupon and should have the $10 off coupon on the slip case. See my caveat to this in the previous paragraph.

It should also be noted that both versions had preview trailers before the main menu but they were BD-Live based, they are not on the disc. I noticed they did vary each time I started the discs up and the sequencing would change as well. This may explain why some have not seen the trailers and others have.

The exchange program is a mess! The phone support folks there only consider the light grey discs with the NA13081B1R2 number to be re-mastered. I can tell you with 100% certainty this is not correct! The dark grey discs are also re-mastered, regardless of the number on the inner ring. I spoke with no less than five agents over a seven day period and always got this same basic information.

The re-release could not have been handled more poorly by Paramount! They definitely tried to covertly sneak the re-mastered discs into circulation without removing the old ones. This would explain why when you go to Amazon, Best Buy, and this forum you are seeing good and bad reviews for the release. I am convinced that the folks that gave this a good review probably have the re-mastered version, unbeknownst to them. Frankly, we did not know it existed until Paramount made the announcement. To make matters worse, they still have not pulled the old versions because they do not consider them to be faulty. This is a travesty, not only was there excessive DNR and EE, but the color timing was way off to boot.
I hope this helps folks out that may be looking for the new version. If I had this information up front, I would not have been so frustrated in the beginning. Please see my earlier posts if you want to see just how frustrated I was.

[TauHeel05]

Please post when you get the replacement from Paramount in the mail.

[kurtis21]

Originally Posted by SilentNight

I called the number for returns on the Gladiator disc and was told to send it to this address:

PHE MKT
Care of Deluxe Media Management
PO Box 801464
Valencia, CA 90380-1464

has anyone else been told to send their discs to this address? I don't like sending stuff like this out but it is my only good option. Can someone confirm that is the correct address and that they have received their disc?

That's different than the address that i got!! Everything is the same EXCEPT for the zip...i got....91380-1464!!!!!

[HDPlasma]

1. What is the real address for sending in the disc to get a replacement?

2. How can I tell I have the remastered version?

3. What do I look for at the store to determine if the movie is the new remastered version?

4. How much does the new remastered version cost?

5. Are the $10 rebates still valid on the new remastered version?

6. How do I know if Amazon or other online retailers have the remastered version?

7. When will I get my new disc if I send it in to Paramount for the exchange?

8. What is the number I call to confirm I have the original release of the movie ?

[shinseiRomeo]

Originally Posted by HDPlasma

1. What is the real address for sending in the disc to get a replacement?

2. How can I tell I have the remastered version?

3. What do I look for at the store to determine if the movie is the new remastered version?

4. How much does the new remastered version cost?

5. Are the $10 rebates still valid on the new remastered version?

6. How do I know if Amazon or other online retailers have the remastered version?

7. When will I get my new disc if I send it in to Paramount for the exchange?

8. What is the number I call to confirm I have the original release of the movie ?

Most of these answers have been discussed. The real version ships without a security sticker on the top. Currently no one knows if online retailers are shipping the real or fake version. Price is the same for either, they have the same UPC. All rebates remain the same.

[shinseiRomeo]

Originally Posted by SS-3

The re-release could not have been handled more poorly by Paramount! They definitely tried to covertly sneak the re-mastered discs into circulation without removing the old ones. This would explain why when you go to Amazon, Best Buy, and this forum you are seeing good and bad reviews for the release. I am convinced that the folks that gave this a good review probably have the re-mastered version, unbeknownst to them. Frankly, we did not know it existed until Paramount made the announcement. To make matters worse, they still have not pulled the old versions because they do not consider them to be faulty. This is a travesty, not only was there excessive DNR and EE, but the color timing was way off to boot.
I hope this helps folks out that may be looking for the new version. If I had this information up front, I would not have been so frustrated in the beginning. Please see my earlier posts if you want to see just how frustrated I was.

Exactly my thoughts. Posted this earlier. It's obviously a scam. The original release is faulty. It has a defect ala Saving Private Ryan and the audio sync issue. Gladiator has a video problem. Instead of recalling it like they should have, they try to be sneaky and hide it. This has ensured that I will not support their Sapphire Series line because they have struck out twice now.

[TheHOYT]

Originally Posted by TauHeel05

Please post when you get the replacement from Paramount in the mail.

+1!!!

I'd like to be able to gauge when I can expect my replacement disc.

This is when my disc arrived at Paramount:

August 02, 2010 9:20 am Delivered SANTA CLARITA , CA 91380

[ScuseMe]

....or if they do, they can't tell the difference.

To make a long story short....Amazon is refunding my money and I'm returning Gladiator.

After a lengthy email discussion with the Amazon CSRs, they agreed that there's no way for them to tell which version they sell is the remastered one. They agreed to refund my money in full and provided me a pre-paid UPS return label.

I think Amazon is handling this fiasco the best way they could. It's not their fault that Paramount is underhandedly shipping the remastered version without providing Amazon (or any other retailer) a mechanical way to distinguish the two. They could've said that since Paramount doesn't consider the old copy "defective" then I couldn't just return the open copy for credit. But they didn't. Kudos to them for keeping me a satisfied customer

Since the Dutch and German 10th Anniversary Editions are available now, it shouldn't be long before the US/UK versions hit the retail outlets. I'm waiting until then to pick up the new Gladiator.

[Go Blue]

After reading wormrapers post somewhere in this thread, I took my unwatched (but opened) copy to Walmart and they let me swap it for a new one. They took the wrapping off the new one, so that I got a new, but unsealed copy. I have not checked the disc yet, but it is missing the "2 Disc" lettering on the back of the slip and case and it does have the $10 off sticker on the slip. Hopefully I got the remastered copy.

[shinseiRomeo]

Originally Posted by Schultzy

After reading wormrapers post somewhere in this thread, I took my unwatched (but opened) copy to Walmart and they let me swap it for a new one. They took the wrapping off the new one, so that I got a new, but unsealed copy. I have not checked the disc yet, but it is missing the "2 Disc" lettering on the back of the slip and case and it does have the $10 off sticker on the slip. Hopefully I got the remastered copy.

If it did not have a white sticker on top, you're good.

[Go Blue]

Originally Posted by shinseiromeo

If it did not have a white sticker on top, you're good.

I'm not sure if it did or not. The person who did the exchange unwrapped it before she gave it to me.

[Alaskankaijudude]

Originally Posted by Schultzy

After reading wormrapers post somewhere in this thread, I took my unwatched (but opened) copy to Walmart and they let me swap it for a new one. They took the wrapping off the new one, so that I got a new, but unsealed copy. I have not checked the disc yet, but it is missing the "2 Disc" lettering on the back of the slip and case and it does have the $10 off sticker on the slip. Hopefully I got the remastered copy.

If it has lots of dust, scratches, etc...all through it, you got the remastered version.

[ScuseMe]

Originally Posted by Alaskankaijudude

If it has lots of dust, scratches, etc...all through it, you got the remastered version.

That's a joke, right?

[rpneuss]

Originally Posted by ScuseMe

That's a joke, right?

The transfer is bloody brilliant! I'm sure it was a joke but if it wasn't someone needs to have their head examined...

[ScuseMe]

Originally Posted by rpneuss

The transfer is bloody brilliant! I'm sure it was a joke but if it wasn't someone needs to have their head examined...

That's what I'm thinking....a dropped smiley. If not....

[rpneuss]

Originally Posted by ScuseMe

That's what I'm thinking....a dropped smiley. If not....

I might have to watch it this weekend again. I'm still amazed at the difference between this remaster and the old one!

[Alaskankaijudude]

Not a joke at all. I posted yesterday about all this on the remastered copy I got yesterday at Wal-Mart. What looks like dust flecks, small scratches, etc. Maybe I have a shit copy but dont be stupid and tell me i'm not seeing what i'm seeing. Why a movie that's not very old would look like this is beyond me. I have almost 300 blus so I know what I'm looking at.