Samsung 4K UHD Blu-ray Player UBD-K8500

[JustThatPenguin]

Originally Posted by Bodyslide

I'm chatting with Samsung support to see if I can get the release notes. This should be fun.

Keep us updated, I still have this in it's box. Trying to convince the Mrs. to let me return this and get the more expensive panasonic player from Robert.

[Opips3]

Originally Posted by JustThatPenguin

You say that now, wait till you get it. Then you'll be crying 140"! lol

No make difference.

Try close to HDTV. 4K is 8 million pixels than 1080p close to 2 million pixels.

[FilmFreakosaurus]

Originally Posted by JustThatPenguin

Keep us updated, I still have this in it's box. Trying to convince the Mrs. to let me return this and get the more expensive panasonic player from Robert.

It's not passing native 10 bit color, according to reports. There is a petition on AVS Forum to get Panasonic to correct this oversight. The Philips is not reading HDR header data on some titles correctly.

First gen glitches!

[Opips3]

Originally Posted by FilmFreakosaurus

It's not passing native 10 bit color, according to reports. There is a petition on AVS Forum to get Panasonic to correct this oversight. The Philips is not reading HDR header data on some titles correctly.

First gen glitches!

Philips look fine with HDR. I watched on 1080p 8bit.

What you expected? Samsung glitches wrong HDR too brighter or reddish.

[rroeder]

I like the Philips info screen would be nice to get that, is that even poss via firmware update?

[Bodyslide]

Chat from Samsung about the Firmware notes: Just got the ole run around with improve the usability of player and performance of applications. I did give them my real email and first name. I'll see if I can get any response.

[Show spoiler]Chat InformationPlease wait for a Samsung Agent to respond.
Chat InformationYou are now chatting with 'Swarna Ma'. The reference number for this chat is 4324953226. There will be a brief survey at the end of our chat to share feedback on my performance today.
Swarna Ma: Hi, thank you for reaching out to Samsung technical support. How may I assist you?
Visitor: Need to see if there are any release notes on the newest k8500(Firmware) ver. 1007.0 - All OS (MULTI LANGUAGE,526.69 MB)?
Swarna Ma: I see that you are looking for latest firmware for the TV. Is that correct?
Swarna Ma: *Blu-ray player.
Visitor: For the 4k Blu ray player, it auto updated last week. Just want to know what was changed or updated.
Swarna Ma: I will assist you with the information.
Swarna Ma: I have checked the information for you and I see that the firmware for this player is 1007.0.
Swarna Ma: Samsung has not yet released new update for this player.
Visitor: The newest update was released on 8/23 and is version 1007. I need the release notes for what was changed or updated.
Swarna Ma: Samsung only releases new firmware update if the player has any issues. As of now there is no firmware update released by Samsung.
Visitor: If you look at the product page it lists the one I have provided you. Can you not get that information for me?
Visitor: http://www.samsung.com/us/support/ow...t/UBD-K8500/ZA right under downloads it states: Upgrade File(USB type) (Firmware) ver. 1007.0 - All OS (MULTI LANGUAGE,526.69 MB) Aug 23, 2016
Visitor: Plus mine auto upgraded that day as well.
Swarna Ma: Yes, I see that. That is the only firmware version released for this player.
Visitor: Correct, that's the newest firmware. I need for you to find out what was changed or updated. If needed please ask a supervisor or manager.
Swarna Ma: This firmware is released to improve the usability of player and performance of applications.
Visitor: Correct but with an update of that size, me as a consumer would like to know what was changed or updated. Is Samsung trying to not keep us informed?
Visitor: The statement of improve the usability of player and performance of applications. We need bullet points of the changes so we know what was updated.
Swarna Ma: This firmware is released to keep the applications updated and to improve the player usability. The information is available in our internal resources.
Swarna Ma: This information is not yet updated on Samsung website since it is a latest model player.
Swarna Ma: Once they update it on website, you could find the benefits of updating this firmware.
Visitor: Normally when updates are pushed to a machine, patch notes of some kind are released besides the generic "improve the usability of player and performance of applications". Are you telling me that Samsung doesn't feel the need to have the consumers be kept in the loop on the firmware?
Swarna Ma: Samsung will surely inform it by updating on the Samsung website that the link you have provided. However, this is the latest Samsung UHD player.
Swarna Ma: So, it takes time to update it on Samsung website.
Visitor: So far all the updates have said the same improve the usability of player and performance of applications. We need to know more about what your changing in the firmware.
Visitor: Like the last firmware included an added HDR info on the screen.
Swarna Ma: The detailed information is not yet updated by Samsung.
Swarna Ma: Once they update it on Samsung website, you can find the detail information about this update.
Swarna Ma: I would have surely helped you if the exact detail information about this firmware update is available from Samsung.
Visitor: Please forward this to your supervisor, as I am one of a few 100 people who have bought this product on a Huge Forum that deals with TV's and 4k players and we look forward to seeing you have more detailed firmware notes.
Swarna Ma: Sure, I will forward this issue to our appropriate department. So that, you will receive an Email within 2 business days about this information.
Swarna Ma: Is that okay with you?
Visitor: If would be a real shame if Samsung lost customers over issues like this. Here are the 2 Forums with thousands of users: https://www.blu-ray.com/
Visitor: Have a good day

[dannydeez]

Originally Posted by Opips3

No make difference.

Try close to HDTV. 4K is 8 million pixels than 1080p close to 2 million pixels.

So at about 13' away from the 85" I'm at the right distance for viewing blu ray's but I'm too far away to appreciate 4k quality?

[JustThatPenguin]

Originally Posted by Bodyslide

Chat from Samsung about the Firmware notes: Just got the ole run around with improve the usability of player and performance of applications. I did give them my real email and first name. I'll see if I can get any response.

[Show spoiler]Chat InformationPlease wait for a Samsung Agent to respond.
Chat InformationYou are now chatting with 'Swarna Ma'. The reference number for this chat is 4324953226. There will be a brief survey at the end of our chat to share feedback on my performance today.
Swarna Ma: Hi, thank you for reaching out to Samsung technical support. How may I assist you?
Visitor: Need to see if there are any release notes on the newest k8500(Firmware) ver. 1007.0 - All OS (MULTI LANGUAGE,526.69 MB)?
Swarna Ma: I see that you are looking for latest firmware for the TV. Is that correct?
Swarna Ma: *Blu-ray player.
Visitor: For the 4k Blu ray player, it auto updated last week. Just want to know what was changed or updated.
Swarna Ma: I will assist you with the information.
Swarna Ma: I have checked the information for you and I see that the firmware for this player is 1007.0.
Swarna Ma: Samsung has not yet released new update for this player.
Visitor: The newest update was released on 8/23 and is version 1007. I need the release notes for what was changed or updated.
Swarna Ma: Samsung only releases new firmware update if the player has any issues. As of now there is no firmware update released by Samsung.
Visitor: If you look at the product page it lists the one I have provided you. Can you not get that information for me?
Visitor: http://www.samsung.com/us/support/ow...t/UBD-K8500/ZA right under downloads it states: Upgrade File(USB type) (Firmware) ver. 1007.0 - All OS (MULTI LANGUAGE,526.69 MB) Aug 23, 2016
Visitor: Plus mine auto upgraded that day as well.
Swarna Ma: Yes, I see that. That is the only firmware version released for this player.
Visitor: Correct, that's the newest firmware. I need for you to find out what was changed or updated. If needed please ask a supervisor or manager.
Swarna Ma: This firmware is released to improve the usability of player and performance of applications.
Visitor: Correct but with an update of that size, me as a consumer would like to know what was changed or updated. Is Samsung trying to not keep us informed?
Visitor: The statement of improve the usability of player and performance of applications. We need bullet points of the changes so we know what was updated.
Swarna Ma: This firmware is released to keep the applications updated and to improve the player usability. The information is available in our internal resources.
Swarna Ma: This information is not yet updated on Samsung website since it is a latest model player.
Swarna Ma: Once they update it on website, you could find the benefits of updating this firmware.
Visitor: Normally when updates are pushed to a machine, patch notes of some kind are released besides the generic "improve the usability of player and performance of applications". Are you telling me that Samsung doesn't feel the need to have the consumers be kept in the loop on the firmware?
Swarna Ma: Samsung will surely inform it by updating on the Samsung website that the link you have provided. However, this is the latest Samsung UHD player.
Swarna Ma: So, it takes time to update it on Samsung website.
Visitor: So far all the updates have said the same improve the usability of player and performance of applications. We need to know more about what your changing in the firmware.
Visitor: Like the last firmware included an added HDR info on the screen.
Swarna Ma: The detailed information is not yet updated by Samsung.
Swarna Ma: Once they update it on Samsung website, you can find the detail information about this update.
Swarna Ma: I would have surely helped you if the exact detail information about this firmware update is available from Samsung.
Visitor: Please forward this to your supervisor, as I am one of a few 100 people who have bought this product on a Huge Forum that deals with TV's and 4k players and we look forward to seeing you have more detailed firmware notes.
Swarna Ma: Sure, I will forward this issue to our appropriate department. So that, you will receive an Email within 2 business days about this information.
Swarna Ma: Is that okay with you?
Visitor: If would be a real shame if Samsung lost customers over issues like this. Here are the 2 Forums with thousands of users: https://www.blu-ray.com/
Visitor: Have a good day

My chat experience with pretty much every company. No one knows anything but the automated responses. Guess we'll have to see.

On a side note, are updates downloaded directly to the player? or do I have to have a usb plugged in for it to download to that?

[JustThatPenguin]

Originally Posted by dannydeez

So at about 13' away from the 85" I'm at the right distance for viewing blu ray's but I'm too far away to appreciate 4k quality?

According to the chart yes.

But in my experience, the further I am from a TV, the PQ has always looked better. Or is that just my crazy self?

[ray0414]

Originally Posted by dannydeez

So at about 13' away from the 85" I'm at the right distance for viewing blu ray's but I'm too far away to appreciate 4k quality?

Those old charts are BS.

[Opips3]

Originally Posted by dannydeez

So at about 13' away from the 85" I'm at the right distance for viewing blu ray's but I'm too far away to appreciate 4k quality?

TEST

Move to 11" or 10" or 8" for a sit position short. If you like it.

Bring your light chair to position place.

[rroeder]

Just download it via network or internet connection. I have a 70" and sit 9-10 ft away, I wouldn't want to sit any closer tho. Closer you sit the better you see details or lack of I guess.

[JustThatPenguin]

On a side note, are updates downloaded directly to the player? or do I have to have a usb plugged in for it to download to that?

Anyone?

[FilmFreakosaurus]

Originally Posted by JustThatPenguin

On a side note, are updates downloaded directly to the player? or do I have to have a usb plugged in for it to download to that?

Anyone?

Directly from the internet.

[RockyIII]

Originally Posted by JustThatPenguin

On a side note, are updates downloaded directly to the player? or do I have to have a usb plugged in for it to download to that?

Anyone?

Just connect via Ethernet

Sent from my SAMSUNG-SM-J320A using Tapatalk

[RockyIII]

Originally Posted by JustThatPenguin

According to the chart yes.

But in my experience, the further I am from a TV, the PQ has always looked better. Or is that just my crazy self?

You are right. I noticed that with my Oled C6, if I pull it too close to me I start noticing more artifacts and pixelation which can be distracting, but when I move it 3 feet further back the picture looks more natural.
Oh and with passive 3D, you MUST have the TV at least at 8 to 9 feet of distance or you will get all kinds of ghosting/crosstalk issues.
To be honest, to my eyes that also applies to 4K, minus less artifacts when TV gets moved up closer. But if I keep TV at the same distance as with HD movies, 4K also looks better. So now I just have my 55" Oled permanently at 8 feet of distance rather than the previous 5 feet

[RockyIII]

Originally Posted by rroeder

Just download it via network or internet connection. I have a 70" and sit 9-10 ft away, I wouldn't want to sit any closer tho. Closer you sit the better you see details or lack of I guess.

Agree. I used to think tha tcloder distance would mean more details, but the only increase in details is that of the pixels, color gradation, posterization, and near black artifacts

[JustThatPenguin]

Originally Posted by RockyIII

You are right. I noticed that with my Oled C6, if I pull it too close to me I start noticing more artifacts and pixelation which can be distracting, but when I move it 3 feet further back the picture looks more natural.
Oh and with passive 3D, you MUST have the TV at least at 8 to 9 feet of distance or you will get all kinds of ghosting/crosstalk issues.
To be honest, to my eyes that also applies to 4K, minus less artifacts when TV gets moved up closer. But if I keep TV at the same distance as with HD movies, 4K also looks better. So now I just have my 55" Oled permanently at 8 feet of distance rather than the previous 5 feet

I think the couch is about 9 or 10 feet away. So hopefully I am in the good range. I got a 65" coming today.

[RockyIII]

Originally Posted by JustThatPenguin

I think the couch is about 9 or 10 feet away. So hopefully I am in the good range. I got a 65" coming today.

You are in an optimal range for 2D, 3D, and 4K.
I am glad I can move my C6 at will...And yes, yes, I admit it, I often wheel it all the way to the kitchen

[rroeder]

I like the 3D image better on mine when I'm a little further back from normal viewing distance, sometimes I move the couch back a few feet. I bought Avatar 3D when I got the TV cause I had read it was the gold standard but I like Polar Express better. Jurassic World kicks butt in 3D as well.