Scream Factory Blu-ray Discussion Thread

[Rayjg]

Originally Posted by sancho

Scratch Factory should take care of you.


Originally Posted by ShoutFactory View Post
Our Production Team has been aware of the replicator issues from the very beginning and has been working diligently to get it resolved. (It's not as quick and easy of a fix as many people on the boards here seem to believe.)

That being said, the issue did get fixed at some point a few months back and complaints of scratches seemed to fall off. Recently, a few people have reported some new scratch issues, which we're currently looking into.

As always, if you receive a damaged disc, just email us and we'll do our best to assist.

All you can say about that last part of their message is that Shout Customer service certainly has a sense of humor. See below

Originally Posted by TheHorrorNerd

I'll never understand shilling for a company that clearly has a scratched disc issue. I can't believe those of us in this hobby are just fine with it.

The issue I have is that when I reached out to Scream Factory for assistance, they refused without me recording evidence of the playback being affected. Why put that on the customer? I already took all the requested photos.

I never actually posted them here because I was trying to do the right thing and let SF resolve the issue.

They have since responded in an unprofessional way since I posted a negative review of them so the Hell with them.

They refused to replace any of the discs (because I pushed back on providing evidence of affected playback) but did offer a refund if I sent the movies back.

Terrible experience overall.

It sucks because I've gotten a few scratched discs in the Shaw box sets that I've just dealt with.

Shout's "best" for ya, sad to say.

[DetroitSportsFan]

Originally Posted by TheHorrorNerd

Also, I'll say it again...

The fact that your discs don't have scratches, doesn't mean mine don't.

You won't have scratches, until you do....

I ordered like 12 titles during the 4K sale in May, and none of them had scratches.

I ordered some more UHDs during their recent Select sale, and my copy of Streets Of Fire has scratches. I emailed them almost 2 weeks ago with no response.

I just don’t understand how these discs are getting scratched at the factory, and how the problem is almost exclusively a problem with Shout releases.

[Member-222782]

As a show of solidarity, I'm going to scratch some of my Shout discs. I'll dig around the closet to see if I have anything from 2015 or earlier. Later, if I have time, I'll play frisbee with them in the parking lot for added scratchness

[Rayjg]

Originally Posted by Cinema84

As a show of solidarity, I'm going to scratch some of my Shout discs. I'll dig around the closet to see if I have anything from 2015 or earlier. Later, if I have time, I'll play frisbee with them in the parking lot for added scratchness

Shout Warehouse read that and said to themselves "You're hired!".

[MifuneFan]

Saw a interesting string of pages at Bullmoose last night. I think 2 of these are possibly from the studio themselves, and the others may not mean anything, but just posting it here anyway.

Around the same area I found random pages for:

JFK
Point Break
The Man in the Iron Mask
Last Man Standing (1996)

Oliver Stone has confirmed a 4K is coming (see 4K thread). He claims it's coming somewhere this year. I feel if that were the case,Warner would probably have announced it already (or very soon at least). Now if it were coming from SF in December, we likely wouldn't have heard about it yet. And there was also some connection between Shout Factory and Point Break, so I have to wonder if this would also come from them, or from WB? The other two could just be random pages that are there. SF did release The Man in the Iron Mask on Blu-ray, and this is the 25th anniversary of the film, but it doesn't seem like that popular of a title for them to upgrade to 4K.

[filmlover22]

Originally Posted by TheHorrorNerd

I'll never understand shilling for a company that clearly has a scratched disc issue. I can't believe those of us in this hobby are just fine with it.

The issue I have is that when I reached out to Scream Factory for assistance, they refused without me recording evidence of the playback being affected. Why put that on the customer? I already took all the requested photos.

I never actually posted them here because I was trying to do the right thing and let SF resolve the issue.

They have since responded in an unprofessional way since I posted a negative review of them so the Hell with them.

Here are my scratched discs from the last 4k sale.


They refused to replace any of the discs (because I pushed back on providing evidence of affected playback) but did offer a refund if I sent the movies back.

Terrible experience overall.

It sucks because I've gotten a few scratched discs in the Shaw box sets that I've just dealt with.

The problem could be the burned-in picture of those lights on each disc! How did they did that?

[Luke Dodge748]

Originally Posted by Cinema84

As a show of solidarity, I'm going to scratch some of my Shout discs. I'll dig around the closet to see if I have anything from 2015 or earlier. Later, if I have time, I'll play frisbee with them in the parking lot for added scratchness

Not the hero we need, but the hero we got...

[hallospaceboy]

Hey, does anyone know where you can find your old order history since they switched the site? All I have are a couple of the most recent orders and 10+ years of history, dozens of orders is nowhere to be found. Have they ever addressed that?

[JasonMichael]

Originally Posted by hallospaceboy

Hey, does anyone know where you can find your old order history since they switched the site? All I have are a couple of the most recent orders and 10+ years of history, dozens of orders is nowhere to be found. Have they ever addressed that?

Well, yes, they addressed it, acknowledged it, and said they would be fixing it. This was about a week after the new site launch. The fix on that has been as effective as their eliminating the scratch problem.

[hallospaceboy]

Originally Posted by JasonMichael

Well, yes, they addressed it, acknowledged it, and said they would be fixing it. This was about a week after the new site launch. The fix on that has been as effective as their eliminating the scratch problem.

Yeah, thats what I remember about that too, mentioned it and then nothing.

[chad1231]

Originally Posted by TripleHBK

That last photo was what I was trying to explain in my post a page back as well. It's one thing to see vertical scratches as if the disc was slid across a table or something... but the curved scratches are something else entirely and deeply concerning to me.

As I noted previously, I was fortunate in that only 1 of my 4 discs had scratches and my disc wasn't in as rough of shape as yours was so playback didn't appear to be affected, but it's still disconcerting to be seeing these issues to this degree when I can honestly say that none of the other distributors I've bought from have had this issue. (I haven't bought a criterion disc in a quite some time so I can't comment on whether they are better/worse/the same as shout factory has been.

one of mine had the curved scratches as well, very strange like how does that even happen

[MifuneFan]

A lot of the ones I see are curved scratches in the almost identical patterns, which leads me to believe it's being caused by some faulty machinery.

[Bradsdadg]

Do you think they are buying leftover or less than perfect discs that other labels didn't want? Trying to understand why it seems to happen more with one label over others...

[surfinhank]

To be fair, I have received some Shout discs that were not scratched: Streets of Fire, Motel Hell, Creepshow and WarGames being the most recent releases that miraculously arrived scratch free.

Scratches also seem to be more of a problem with their multi-disc releases: Team America, The Burning, Upgrade, People Under the Stairs, Exorcist III - all had scratches of some degree. I've had virtually no issues with the single disc releases. Maybe a different "team" is responsible for those.

But... I've read posts of other people getting scratched copies of the ones I had no problem with, and vice versa. So it really is a crap shoot.

[JasonMichael]

Originally Posted by MifuneFan

A lot of the ones I see are curved scratches in the almost identical patterns, which leads me to believe it's being caused by some faulty machinery.

Yes, it almost looks like the discs are spinning and rubbing against each other causing the scratches.

[stvn1974]

You all keep getting scratched discs because you suck.

[sancho]

Originally Posted by Cinema84

As a show of solidarity, I'm going to scratch some of my Shout discs. I'll dig around the closet to see if I have anything from 2015 or earlier. Later, if I have time, I'll play frisbee with them in the parking lot for added scratchness

Originally Posted by Rayjg

Shout Warehouse read that and said to themselves "You're hired!".

[Member-222782]

A lot of the ones I see are curved scratches in the almost identical patterns, which leads me to believe it's being caused by some faulty machinery.

It's definitely the machinery. I used to own a DVD changer. The arm mechanism that grabs the discs (same concept as a jukebox) damaged a lot of my collection. I think that's part of the reason they stopped manufacturing them not long after they came out. I imagine some machine isn't calibrated properly down in that Mexico plant and it's pressing down too hard, although that doesn't explain the inconsistency and the fact it appears to only affect two labels.

[DukeTogo84]

I just stopped looking. I usually watch my Shout discs right away, so if there are any playback issues I'll check then. I accidentally checked the Assassin disc from the Shaw set and it did in fact have a scratch, but the disc worked flawlessly. Ignorance is bliss I suppose.

If the discs are scratched to all hell, but worked perfectly, then who cares? I've never had a disc that had an initial scratch that stopped working later, so that's not an issue either. The only discs that have stopped working over time are the ones that have bronzed.

[gj217]

Originally Posted by DukeTogo84

I just stopped looking. I usually watch my Shout discs right away, so if there are any playback issues I'll check then. I accidentally checked the Assassin disc from the Shaw set and it did in fact have a scratch, but the disc worked flawlessly. Ignorance is bliss I suppose.

If the discs are scratched to all hell, but worked perfectly, then who cares? I've never had a disc that had an initial scratch that stopped working later, so that's not an issue either. The only discs that have stopped working over time are the ones that have bronzed.

With 4Ks, even the slightest scratch seems to cause playback issues. The players seem to be very, very sensitive.

I just had Creepshow and The Exorcist III arrive and all discs had some degree of scratches. The 4Ks, barely so (Exorcist III only has a couple of faint, small, shaved hair-looking scratches on the very outer edge of the disc). But they both lock up less than ten minutes into the movie… on two different players. The BDs are far more scratched yet play perfectly fine.