Scream Factory Blu-ray Discussion Thread

[darkness2918]

Originally Posted by dsman71

Its an honor to put Mystic on my iggy list who should also "give it up" with his endless struggles to convince people Shout is a poor company. If you used that much passion on something important and not sound quality on a blu ray release maybe the universe would be much more livable place. Name calling ? like the word haters ? Nothing that isnt true. You give collecting a bad name

Just let the vocal minority keep complaining while we keep buying the movies, enjoying them & supporting Shout Factory.

[MassiveMovieBuff]

Originally Posted by darkness2918

Just let the vocal minority keep complaining while we keep buying the movies, enjoying them & supporting Shout Factory.

Lol, yeah like you won't be first in line as well for a replacement disc. I find that hard to fathom that you will settle for your copy instead of a corrected one.

[darkness2918]

Originally Posted by MassiveMovieBuff

Lol, yeah like you won't be first in line as well for a replacement disc. I find that hard to fathom that you will settle for your copy instead of a corrected one.

If it's about Black Christmas I don't own it so I haven't experienced the issue. Someone said Day of the Dead had an issue but after 2 viewings I didn't notice. I also don't own Child's Play which apparently also has an issue. By the time I get around to buying them the corrected discs will most likely be standard.

[Mystic]

Originally Posted by darkness2918

If it's about Black Christmas I don't own it so I haven't experienced the issue. Someone said Day of the Dead had an issue but after 2 viewings I didn't notice. I also don't own Child's Play which apparently also has an issue. By the time I get around to buying them the corrected discs will most likely be standard.

The corrected discs likely wouldn't be issued if the "vocal minority" as you call it, didn't speak up about the problem in the first place and give Scream the impetus to improve the quality of their discs in the first place.

[MassiveMovieBuff]

Originally Posted by darkness2918

If it's about Black Christmas I don't own it so I haven't experienced the issue. Someone said Day of the Dead had an issue but after 2 viewings I didn't notice. I also don't own Child's Play which apparently also has an issue. By the time I get around to buying them the corrected discs will most likely be standard.

In the meantime the problem needs to be corrected so that when you do get around to buying them they will be nice and fixed for you already thanks to the "complainers"

[k_huntington]

I'm surprised it hasn't been posted yet here, but scream has opened up a replacement program for Black Christmas

nstructions to receive this replacement disc are as follows:

Send an email to our customer service department @ info@shoutfactory.com
Please include “BLACK CHRISTMAS REPLACEMENT PROGRAM” in the subject line.
Please provide your first and last name and the mailing address in which you would like the disc sent to. No other copy is needed.
Must provide proof of purchase (photo of receipt or online order will do) in the body of the email.
You will not receive a shipment confirmation. Also, please note that due to the high volume of inquires we will not be able to respond to each email personally.
Replacement discs are expected to ship in January 2017 and as soon as we receive them. No tracking numbers will be assigned.

We’d like to also take this time to address the fans that brought this to our attention and explain more in detail as to why our mono audio track for Black Christmas sounded so rough. Unfortunately, we were not able to find a mag track, only an optical track, which is not an ideal source for this kind of work. However, based on earlier customer feedback who hoped for lossless mono audio, we decided to include the mono audio track with minimal processing and compression. The was a decision made with the best of intentions and the hope of providing the most authentic film presentation, but the hissy sibilance of the optical track proved to be too extreme and took away from the viewing experience. We’re sorry for the frustration it may have caused. We have explored all options to correct the problem that fit within our resources and have concluded that the best solution was to use the mono audio track originally released on the Critical Mass DVD.

Much thanks for your patience and continued support. And we look forward to bringing you more great retro films in 2017.
Customer Service
Shout! Factory
2034 Armacost Ave., 1st Floor
Los Angeles, CA 90025
info@shoutfactory.com

[Member-222782]

I'm going to wait until after January to order a copy. Maybe they'll repress it. I really don't want to go through a replacement process.

It sounds like SF didn't actually purposefully screw fans by releasing this with flawed audio - the audio was already flawed to begin with and they thought they were doing right by the fans by not processing the shit out of it. There never was an evil conspiracy here. Whoddathunk. Anyway, this is good news all around.

[Goldensuitcase]

So wait......there are replacement discs for which Scream titles? I have quite a few

Battery
Night of Demons
Dog Soldiers
Jeepers Creepers
Jeepers Creepers 2
Prince of Darkness
Session 9
Return of the Living Dead
Ginger Snaps
Lord of Illusions
Dolls
Swamp Thing
Tales From the Crypt
People Under the Stairs
They Live
Nightbreed Limited
Larry Fessenden Collection
Halloween Collection
Leviathan
Village of Damned
Ravenous
Army of Darkness
Childs Play
The Fog
Demon Knight
Pumpkinhead
Squad
Shocker

[k_huntington]

Originally Posted by Goldensuitcase

So wait......there are replacement discs for which Scream titles? I have quite a few

Battery
Night of Demons
Dog Soldiers
Jeepers Creepers
Jeepers Creepers 2
Prince of Darkness
Session 9
Return of the Living Dead
Ginger Snaps
Lord of Illusions
Dolls
Swamp Thing
Tales From the Crypt
People Under the Stairs
They Live
Nightbreed Limited
Larry Fessenden Collection
Halloween Collection
Leviathan
Village of Damned
Ravenous
Army of Darkness
Childs Play
The Fog
Demon Knight
Pumpkinhead
Squad
Shocker

Unless I missed one, I believe army of darkness, Halloween (4 or 5), and child's play would be the only ones that would affect you personally.

[Goldensuitcase]

Originally Posted by k_huntington

Unless I missed one, I believe army of darkness, Halloween (4 or 5), and child's play would be the only ones that would affect you personally.

Thank you. I will check into this.

[TripleHBK]

Originally Posted by Goldensuitcase

Thank you. I will check into this.

Unless you bought the Halloween collection or Army of Dead immediately upon release, corrected versions were released to retail channels. Both can be identified by looking at a few areas on the disc/package. If I remember correctly the disc for Halloween 4 won't match the other discs from the set if you have the corrected edition. Army of Darkness has a "V2" qualifier in the fine print on the back of the packaging and on the affected disc. Before contacting Scream Factory I'd inspect the editions you have.

[Hedji]

Good list. Any way we could state the reason for the repressing for each film?

[k_huntington]

Originally Posted by Hedji

Good list. Any way we could state the reason for the repressing for each film?

In case there was confusion, the previous poster listed his/her full scream factory collection, and asked which ones had been issued replacement discs, which were 3 or 4 of his/her collection. I had originally read it as "here are the ones with replacement discs" but after retreading saw it was not so. Just for clarification.

[MassiveMovieBuff]

Originally Posted by k_huntington

In case there was confusion, the previous poster listed his/her full scream factory collection, and asked which ones had been issued replacement discs, which were 3 or 4 of his/her collection. I had originally read it as "here are the ones with replacement discs" but after retreading saw it was not so. Just for clarification.

Oh ok thanks. I was getting worried Lol. I always thought those releases were pretty solid. The ones that I own anyways.

[MassiveMovieBuff]

Originally Posted by Goldensuitcase

So wait......there are replacement discs for which Scream titles? I have quite a few

Battery
Night of Demons
Dog Soldiers
Jeepers Creepers
Jeepers Creepers 2
Prince of Darkness
Session 9
Return of the Living Dead
Ginger Snaps
Lord of Illusions
Dolls
Swamp Thing
Tales From the Crypt
People Under the Stairs
They Live
Nightbreed Limited
Larry Fessenden Collection
Halloween Collection
Leviathan
Village of Damned
Ravenous
Army of Darkness
Childs Play
The Fog
Demon Knight
Pumpkinhead
Squad
Shocker

Child's Play and Army of Darkness have replacement programs in case you didn't know already.

[Mystic]

Originally Posted by cine74

I'm going to wait until after January to order a copy. Maybe they'll repress it. I really don't want to go through a replacement process.

It sounds like SF didn't actually purposefully screw fans by releasing this with flawed audio - the audio was already flawed to begin with and they thought they were doing right by the fans by not processing the shit out of it. There never was an evil conspiracy here. Whoddathunk. Anyway, this is good news all around.

If nothing else this situation with "Black Christmas" proves that the consumer and fans should voice their concerns so that quality issues are addressed. For reasons I will never understand there will always be people on these forums who will condemn us for speaking out about these problems. The intent is to raise awareness among the consumer and to prompt Scream (or any other blu ray manufacturer) to address these issues and improve the quality of their blu ray products which benefits all of us in the end.

[TripleHBK]

Originally Posted by Mystic

If nothing else this situation with "Black Christmas" proves that the consumer and fans should voice their concerns so that quality issues are addressed. For reasons I will never understand there will always be people on these forums who will condemn us for speaking out about these problems. The intent is to raise awareness among the consumer and to prompt Scream (or any other blu ray manufacturer) to address these issues and improve the quality of their blu ray products which benefits all of us in the end.

Expressing concerns are fine when they are legitimate issues with a release that hinder what was offered and can be easily observed and documented by both casual and hardcore fans alike when they are made aware of the problem. The issue so many have with folks that "Speak out" is that they do so on Every... single.... Release. Legitimate complaints have always been handled well by Scream Factory and met with a group consensus here that yes, something was done wrong but is being fixed. However there are far more instances of people whining, harassing, and being down right disrespectful to Scream Factory over otherwise minor annoyances that these same folks try to blow up into cataclysmic problems. If folks wouldn't piss and moan all the time and make arguments that Scream Factory is somehow screwing up every single release they put out, perhaps you wouldn't get the amount of backlash you do when you do bring up a legitimate issue.

A person needs to look no farther than the debacle that's happened in the "Don't Go in the House" thread. One or two people freaked out before doing research.. mob mentality took over and more people freaked out. Personal insults and comments far beyond those of a constructive manner were tossed around and it resulted in one of the more personable labels with no track record of intentional wrong doing being drug through the mud, obviously causing a good deal of stress based on their response, and the title being pulled from stores. After this had occurred someone decided to look through the included materials discussing this release, realized what they had was in fact a new cut of the film and not an intentional screw job, and suddenly things don't seem like such a big deal.

Folks can and should continue to document constructive criticism's about releases in a way that can clearly be documented and pointed out. They should also accept that Just because an issue exists it doesn't automatically mean the entire release is bad or that a replacement program is needed and that folks that disagree with them on this topic are somehow crazy for understanding that not every issue deserves to be treated in the same fashion.

[Mystic]

Originally Posted by TripleHBK

Expressing concerns are fine when they are legitimate issues with a release that hinder what was offered and can be easily observed and documented by both casual and hardcore fans alike when they are made aware of the problem. The issue so many have with folks that "Speak out" is that they do so on Every... single.... Release. Legitimate complaints have always been handled well by Scream Factory and met with a group consensus here that yes, something was done wrong but is being fixed. However there are far more instances of people whining, harassing, and being down right disrespectful to Scream Factory over otherwise minor annoyances that these same folks try to blow up into cataclysmic problems. If folks wouldn't piss and moan all the time and make arguments that Scream Factory is somehow screwing up every single release they put out, perhaps you wouldn't get the amount of backlash you do when you do bring up a legitimate issue.

A person needs to look no farther than the debacle that's happened in the "Don't Go in the House" thread. One or two people freaked out before doing research.. mob mentality took over and more people freaked out. Personal insults and comments far beyond those of a constructive manner were tossed around and it resulted in one of the more personable labels with no track record of intentional wrong doing being drug through the mud, obviously causing a good deal of stress based on their response, and the title being pulled from stores. After this had occurred someone decided to look through the included materials discussing this release, realized what they had was in fact a new cut of the film and not an intentional screw job, and suddenly things don't seem like such a big deal.

Folks can and should continue to document constructive criticism's about releases in a way that can clearly be documented and pointed out. They should also accept that Just because an issue exists it doesn't automatically mean the entire release is bad or that a replacement program is needed and that folks that disagree with them on this topic are somehow crazy for understanding that not every issue deserves to be treated in the same fashion.

These are legitimate complaints. If there is a need to speak out in relation to each and every release, then it says something about the quality of the release itself.

The so-called amount of backlash that you speak of is approximate to you and one other person who (if you read the threads) has conducted himself in such a manner that it appears to have left him with little or no credibility on these boards. The fact remains that there will always be people who disagree for whatever reason regardless of whether it is valid or even rational.

I'm not going to debate with you as to what is a "legitimate complaint" or "concern", nor do I feel the need that I have consult with you (or anyone else) prior to speaking out to have the determination made as to whether it's a "legitimate complaint" or not. As a consumer and a fan, I have the right to voice my concerns and will continue to do so whether you like it or not. If you don't care to read these posts either (1) ignore the "offending post" or (2) place the "offending poster" on your Ignore list.

[TripleHBK]

Originally Posted by Mystic

These are legitimate complaints. If there is a need to speak out in relation to each and every release, then it says something about the quality of the release itself.

I don't feel the need that I have consult with you prior to speaking out to have the determination made by you as to whether it's a "legitimate complaint" or not. As a consumer and a fan, I have the right to voice my concerns and will continue to do so whether you like it or not. If you don't care to read these posts either (1) ignore the "offending post" or (2) place the "offending poster" on your Ignore list.

Just to be clear I don't have a problem with you personally and in this case your thoughts turned out to be legitimate concerns/complaints that are now being addressed. I also don't recall you being one of the many I alluded to that have complained ad nauseum over the years, so while you were to focus of my reply, know that I wasn't singling you personally out regarding my comments over all of Scream Factory's life cycle.

I also think it's important to consider the current status of the board and the timing of your point. We have the usual "The sky is falling" posts currently where people are freaking out over Blu Ray as a whole suffering from catastrophic failure rates, we have the Don't go in the House Debacle, we have the almost monthly freak outs in the Code Red thread, and then we have the ongoing issues in Scream Factory's thread. (Never mind the occasional discussions in Arrow's thread and others.) If each thread was it's own community it wouldn't be such a big deal, but when going from thread to thread and seeing folks picking apart every release to such a degree that the only thing ever being discussed is what's wrong with a release it get's incredibly tiring, especially when it comes to a release that may only have one small issue that can easily be ignored or potentially avoided entirely by using alternate audio options. (I say the audio option piece in general, not as it specifically relates to this instance).

With all of that said I do agree that recently there have been some serious QA issues with more than a few releases and something should definitely be done to improve the process so that this doesn't happen moving forward.

[Mystic]

Originally Posted by TripleHBK

Just to be clear I don't have a problem with you personally and in this case your thoughts turned out to be legitimate concerns/complaints that are now being addressed. I also don't recall you being one of the many I alluded to that have complained ad nauseum over the years, so while you were to focus of my reply, know that I wasn't singling you personally out regarding my comments over all of Scream Factory's life cycle.

I also think it's important to consider the current status of the board and the timing of your point. We have the usual "The sky is falling" posts currently where people are freaking out over Blu Ray as a whole suffering from catastrophic failure rates, we have the Don't go in the House Debacle, we have the almost monthly freak outs in the Code Red thread, and then we have the ongoing issues in Scream Factory's thread. (Never mind the occasional discussions in Arrow's thread and others.) If each thread was it's own community it wouldn't be such a big deal, but when going from thread to thread and seeing folks picking apart every release to such a degree that the only thing ever being discussed is what's wrong with a release it get's incredibly tiring, especially when it comes to a release that may only have one small issue that can easily be ignored or potentially avoided entirely by using alternate audio options. (I say the audio option piece in general, not as it specifically relates to this instance).

With all of that said I do agree that recently there have been some serious QA issues with more than a few releases and something should definitely be done to improve the process so that this doesn't happen moving forward.

The point is, the intent here is to simply create awareness among the consumer / fan base and to prompt the manufacturer to address the situation when there are identified "quality" issues. Obviously it's a subjective thing in terms of what one feels to be an "issue", however, in the case of a technical defect (such as an audio or video issue) then that "issue" should be caught as part of a normal manufacturing quality control process and addressed by the manufacturer, regardless of the scope of the issue, to ensure quality product arrives in the hands of the consumer. That is what constitutes "quality control". The intent is to prompt the manufacturer to improve the "quality" of their manufacturing process so that there are no more replacement disc programs or the need for us to speak out about these issues again.

In the end, everyone benefits because the consumers and fans get better quality blu ray releases of their favorite films, and the company is rewarded with a happy and satisfied consumer / fan base. And that's the point of all of this hoopla.