Scream Factory Blu-ray Discussion Thread

[LanceL]

I might try that. Thank you.

[NeonStreetMelt]

They shipped my 4 title sitewide sale order in a damn padded envelope and 2 of my slipcovers have damage at the corners and along top edges. What the hell? Is this a new/recent thing not using a box if you don't order enough titles? This is shitty.

[concolt]

Originally Posted by NeonStreetMelt

They shipped my 4 title sitewide sale order in a damn padded envelope and 2 of my slipcovers have damage at the corners and along top edges. What the hell? Is this a new/recent thing not using a box if you don't order enough titles? This is shitty.

Ugh I just ordered 3 new titles that I should get today and I hope they didn’t ship them in a padded envelope.

[mfan1986]

I’m watching the new Silent Night 4K with the new commentary, the PQ is unreal.

[sancho]

Originally Posted by concolt

Ugh I just ordered 3 new titles that I should get today and I hope they didn’t ship them in a padded envelope.

[concolt]

Originally Posted by sancho

Of course they were shipped in a padded envelope. I was lucky though because Drag Me To Hell had a small crease that I was able to get out and SNDN, The Faculty were flawless.

[starsteam]

Originally Posted by NoNotice27

MifuneFan since scream factory are releasing the last voyage of the demeter and Sick (2022) and they are both with universal, I’ve just been looking at this list of other universal based horror movies since they’re working with shout factory. Are any of these possible future 4k releases? Abigail, MA, The last house on the left remake, the hitcher remake.

Scream Factory has had a Universal deal since day one. Their first releases were Halloween II and III.
Arrow already released the Last House remake on 4K.
If it's a recent movie that Universal didn't give a 4K release, then there's a good chance SF will tackle it.

[Trekkie313]

I have never gotten a Shout! release in just a mailer, a folded poster yes...but never a movie.

[Neutron82]

Originally Posted by Trekkie313

I have never gotten a Shout! release in just a mailer, a folded poster yes...but never a movie.

one of my BF orders came in a bubble mailer a couple of days ago, thankfully the slips weren't damaged

[jcs913]

Watched The Faculty last night and thought it looked and sounded fantastic. Blows the blu away IMO. My 4K disc was not a floater, yet it still had a scratch. It skipped on the first play, then I went back to the spot when the credits rolled and it didn't skip in the spot. Just getting messed with now from Scream. Sucks that this issue is STILL ongoing. Shout Factory insider, please have someone address this garbage once and for all, as it's beyond ridiculous at this point.

[nathanashby]

I don't really care about the shipping method that much and I'm not one to worry about a creased slipcover - but since it's a topic of conversation - my FACULTY 4k arrived from Amazon in a comically huge box and the case itself was enclosed in cardboard "holder" so it wouldn't shift around. I'd never seen this before. Usually my blurays arrive in a bubble wrap or small box (without said "holder"). Seemed to work great since my slipcover was pristine. (although overkill with the size of the box)

[rdodolak]

Originally Posted by nathanashby

I don't really care about the shipping method that much and I'm not one to worry about a creased slipcover - but since it's a topic of conversation - my FACULTY 4k arrived from Amazon in a comically huge box and the case itself was enclosed in cardboard "holder" so it wouldn't shift around. I'd never seen this before. Usually my blurays arrive in a bubble wrap or small box (without said "holder"). Seemed to work great since my slipcover was pristine. (although overkill with the size of the box)

Sounds similar to what Steelbooks would ship in from Europe, at least back in the day. But they used to ship items like this long ago:

[MifuneFan]

For anyone curious about Robert Rodriguez's lack of involvement with The Faculty's extras, it wasn't without trying. These comments were found in a video review embedded in this post by MovieGuy999.

Comments are from Daniel Griffith of Ballyhoo Motion Pictures:

@BallyhooMotionPics
1 day ago (edited)
As the producer of the bonus materials for this release, I can tell you that RR did not wish to be involved on-camera or provide an audio commentary for this film. His offices did approve the content of the features... which all I can say about that.

@RobertQuant 23 hours ago
That’s weird for Robert Rodriguez do deny this movie is one of his best films �� why didn’t he do new interviews is confusing knowing he did a lot for the Mexico ���� trilogy I guess he’s not to happy about this movie he’s going to regret it

@BallyhooMotionPics 5 hours ago
@RobertQuant I am not sure, to be honest. I was ready to fly to Austin to film the interview, if he agreed. I asked more than once.

[Film Effect Ed]

Originally Posted by NoNotice27

MifuneFan since scream factory are releasing the last voyage of the demeter and Sick (2022) and they are both with universal, I’ve just been looking at this list of other universal based horror movies since they’re working with shout factory. Are any of these possible future 4k releases? Abigail, MA, The last house on the left remake, the hitcher remake.

I’m personally waiting for then to release The Hunt in 4k

[Myriad_Rocker]

Been lurking here unregistered for about 6 months, but making my first post today.

Anyone have any experience having to contact Shout Factory about an order issue? I just want to set a reasonable expectation for myself before I start getting a little more aggressive on my follow-ups. The only way to contact them is email. No chat, no phone number...just email. That's fine when it works.

A few weeks ago, I ordered the blu-ray box set for Friday the 13th and a few other things. When I received the box set after some shipping delays, I found that there are two copies of one of the movies and it is missing part 2 from the set. I reached out on Monday, Dec 16 and let them know about the issue and how they wanted to handle it, if I should send back the extra copy, etc. I haven't heard from them. I know it's the holiday season and orders are up, shipping depts are stretched, etc. But how long should I wait? I'm not used to waiting this many days, but it's my first time ordering from Shout directly.

Anyone had any customer service experience with Shout before?

I also asked them some questions about the replacement discs I received with the set. I'm assuming that I just toss the ones in the box set case and pop in the replacement that was sent (packaged separately with no instructions), but this is also my first time dealing with replacements. I used to buy all my physical media from big box retailers (Best Buy) but since they stopped selling physical media, I'm ordering from several places now.

[surfinhank]

Originally Posted by Myriad_Rocker

Been lurking here unregistered for about 6 months, but making my first post today.

Anyone have any experience having to contact Shout Factory about an order issue? I just want to set a reasonable expectation for myself before I start getting a little more aggressive on my follow-ups. The only way to contact them is email. No chat, no phone number...just email. That's fine when it works.

A few weeks ago, I ordered the blu-ray box set for Friday the 13th and a few other things. When I received the box set after some shipping delays, I found that there are two copies of one of the movies and it is missing part 2 from the set. I reached out on Monday, Dec 16 and let them know about the issue and how they wanted to handle it, if I should send back the extra copy, etc. I haven't heard from them. I know it's the holiday season and orders are up, shipping depts are stretched, etc. But how long should I wait? I'm not used to waiting this many days, but it's my first time ordering from Shout directly.

Anyone had any customer service experience with Shout before?

I also asked them some questions about the replacement discs I received with the set. I'm assuming that I just toss the ones in the box set case and pop in the replacement that was sent (packaged separately with no instructions), but this is also my first time dealing with replacements. I used to buy all my physical media from big box retailers (Best Buy) but since they stopped selling physical media, I'm ordering from several places now.

You emailed them Monday, today is Thursday. I wouldn't expect a response that soon (unless you're one of the lucky ones). Last I heard they were only in the office 2 days a week, and with the sale and holidays... I would at least give them til after Christmas.

[ShoutFactoryOfficial]

Originally Posted by surfinhank

You emailed them Monday, today is Thursday. I wouldn't expect a response that soon (unless you're one of the lucky ones). Last I heard they were only in the office 2 days a week, and with the sale and holidays... I would at least give them til after Christmas.

We're physically in our offices two days a week, but we handle inbox inquiries 5 days a week.

Around October, the inbox ramps up - a combo of our biggest sale (Shocktober), then holiday orders, and then holiday break, all in a row. We're currently contending with a lot of inquiries!

We kindly ask that you do not "get more aggressive" in any follow-up emails. We're human beings, just like you, doing our best.

[Myriad_Rocker]

Originally Posted by ShoutFactoryOfficial

We're physically in our offices two days a week, but we handle inbox inquiries 5 days a week.

Around October, the inbox ramps up - a combo of our biggest sale (Shocktober), then holiday orders, and then holiday break, all in a row. We're currently contending with a lot of inquiries!

We kindly ask that you do not "get more aggressive" in any follow-up emails. We're human beings, just like you, doing our best.

Well, I didn't mean get nasty and rude. I just meant following up again until I got a response.

That's why I posted, though. Trying to get more insight from others that may be more familiar while trying to be cognizant of it being a busy time.

In any case, thanks for posting. I'll eagerly await a response via email.

[rdodolak]

From an email from Shout:

As the holiday season approaches, we want to let you know about our upcoming schedule to help you plan your orders:

Customer Service Availability: Very limited from Dec 21–Jan 2

Warehouse Closure: Dec 25–Jan 2

Regular shipping and customer support will resume on January 2.

To ensure your orders are processed and shipped promptly, we encourage you to place your orders now to avoid delays. Any orders placed after Dec 25 will not ship until our warehouse reopens on Jan 2.

Lastly, we wanted to thank you for such an incredibly successful and illuminating year. Your continued support and passion for our products not only encourages us, but confirms what we've always believed: Physical media matters.

As we've always said, Shout Factory is for film fans — by film fans.

We're excited for 2025 and can't wait to show you what we have in store!

Happy Holidays and Happy New Year,
Shout! Factory

[lildemon666]

Who has the rights to sleepaway camp? I heard it was coming to 4K well a rumor.