Sony XBR-4..I Think it's dying. please look - Blu-ray Forum

davidxiphoid · 10-12-2009, 11:41 AM

Hi everyone,

So I have a Sony XBR-4 that is less than 2 years old . 22 months to be exact. Yesterday morning I turned it on and noticed dark bands across half the screen and flickering. I assumed it was the Dish HD acting crazy, turned everything off and back on again with no issues.

THIS morning same thing, except I now think it's the TV because I have my Dish dvr hooked up with component, and two different PS3's hooked up by HDMI and all 3 are giving me the same result. I'll post pictures below. It's especially noticeable in photo 2 which is an HD station from my Dish DVRm

Anyone have any ideas on what is wrong and what I have to do or call to correct this?? Is my TV in fact dying? Thanks in advance guys...

Moefiz · 10-12-2009, 12:46 PM

Make that phone call to Sony, see if they can send a tech out to look at it.

davidxiphoid · 10-12-2009, 01:12 PM

Just placed the call. Supposed to call me back within 4 hrs to set up an appt.

Thank god for extended warrantys. Funny thing is I have NEVER purchased the extended warranty for anything I buy. but for what I paid for this thing when I bought it, I figured an extra $225 for 4 years was worth it, but never assumed I would ever actually have use for it. Really glad I had that second thought. I can't imagine how livid I would be without one. it also figures I just made the last payment on it 2 weeks ago. Live and learn.

davidxiphoid · 10-12-2009, 06:12 PM

so much for that stellar sony customer service. Originally I was told I would only have to wait 4-5 hrs for a call back for someone to schedule an appt.

SO I wait 5 hrs.. No call. I call back just minutes ago and was told "oh that was a mistake, that's how it used to be but it's now 2-3 business days. I don't know why that 5 hr thing is still in the system" GREAT... so know I have a blown out TV that I have to wait up to 3 days for someone to call just to make an appt to LOOK at the tv, then god knows how long for it to actually be fixed.

Anyone have previous experience with Sony and their warrantys ? How long in reality am I looking to go without a tv? a month? Longer?

blarneyrubble · 10-12-2009, 09:18 PM

I use to sell these TV's and have seen more than one do the same thing. It was a store display and I would do a reset on it and it would go away until the next morning when we turned it on again. The display was never worked on and it finally died.

Good thing you got that warranty!

Blu Ballz · 10-12-2009, 09:38 PM

this can happens when u have video input hooked up wrong for a long period of time.

davidxiphoid · 10-12-2009, 11:11 PM

Well as far as video inputs I only have my 2 ps3's hooked using hdmi and my dish HD hooked up via component. Can't imagine I messed that up

spcamaj · 10-12-2009, 11:26 PM

Sorry to hear that.... Look at the bright side Sony is coming out with the XBR10 this month.

SDBlu · 10-12-2009, 11:48 PM

That bites bro! Keep us posted on how the process goes for your repair. I have the same tv and got it around the same time as you. Luckily mine is still working perfect.

mike79 · 10-13-2009, 12:09 AM

I had problems with an XBR2 and all I can say is keep calling. After a month of fighting they sent me a new one.

Blu-Dog · 01-18-2010, 03:32 PM

Quote:

Originally Posted by MarcosG

That bites bro! Keep us posted on how the process goes for your repair. I have the same tv and got it around the same time as you. Luckily mine is still working perfect.

Mine too, never a problem.

10-12-2009, 06:12 PM	#4
davidxiphoid Special Member Member since:May 2007 Location:I live in D.C. Blu-ray collection:88 Trading Score:47	so much for that stellar sony customer service. Originally I was told I would only have to wait 4-5 hrs for a call back for someone to schedule an appt. SO I wait 5 hrs.. No call. I call back just minutes ago and was told "oh that was a mistake, that's how it used to be but it's now 2-3 business days. I don't know why that 5 hr thing is still in the system" GREAT... so know I have a blown out TV that I have to wait up to 3 days for someone to call just to make an appt to LOOK at the tv, then god knows how long for it to actually be fixed. Anyone have previous experience with Sony and their warrantys ? How long in reality am I looking to go without a tv? a month? Longer? Last edited by davidxiphoid; 10-12-2009 at 07:11 PM.

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10-12-2009, 12:46 PM	#2
Moefiz Blu-ray Knight Member since:Jul 2007 Blu-ray collection:288 DVD collection:20 Blu-ray reviews: 15 Trading Score:70	Make that phone call to Sony, see if they can send a tech out to look at it.

10-12-2009, 01:12 PM	#3
davidxiphoid Special Member Member since:May 2007 Location:I live in D.C. Blu-ray collection:88 Trading Score:47	Just placed the call. Supposed to call me back within 4 hrs to set up an appt. Thank god for extended warrantys. Funny thing is I have NEVER purchased the extended warranty for anything I buy. but for what I paid for this thing when I bought it, I figured an extra $225 for 4 years was worth it, but never assumed I would ever actually have use for it. Really glad I had that second thought. I can't imagine how livid I would be without one. it also figures I just made the last payment on it 2 weeks ago. Live and learn.

10-12-2009, 09:18 PM	#5
blarneyrubble Active Member Member since:Apr 2009 Location:Greenville Blu-ray collection:186	I use to sell these TV's and have seen more than one do the same thing. It was a store display and I would do a reset on it and it would go away until the next morning when we turned it on again. The display was never worked on and it finally died. Good thing you got that warranty!

10-12-2009, 09:38 PM	#6
Blu Ballz Member Member since:Nov 2007	this can happens when u have video input hooked up wrong for a long period of time.

10-12-2009, 11:11 PM	#7
davidxiphoid Special Member Member since:May 2007 Location:I live in D.C. Blu-ray collection:88 Trading Score:47	Well as far as video inputs I only have my 2 ps3's hooked using hdmi and my dish HD hooked up via component. Can't imagine I messed that up

10-12-2009, 11:26 PM	#8
spcamaj Senior Member Member since:Oct 2008 Location:new york city Home Theater Gallery:31 Blu-ray collection:327 Blu-ray reviews:20	Sorry to hear that.... Look at the bright side Sony is coming out with the XBR10 this month.

10-12-2009, 11:48 PM	#9
SDBlu Special Member Member since:Jul 2008 Location:So Cal Blu-ray collection:171	That bites bro! Keep us posted on how the process goes for your repair. I have the same tv and got it around the same time as you. Luckily mine is still working perfect.

10-13-2009, 12:09 AM	#10
mike79 Power Member Member since:May 2007 Location:NYC Blu-ray collection:268 Blu-ray reviews:2 Trading Score:1	I had problems with an XBR2 and all I can say is keep calling. After a month of fighting they sent me a new one.

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