Ice Age 3 - Audio Issue or bad disc ?

[wallendo]

I just bought Ice Age 3 and the movie looked and sounded great until the 52:31 mark when the audio stopped. I was able to get the audio restarted by changing to another language and then back to DTS HD MA.

I am bitstreaming from a Samsung BD-1500 to an Onkyo TX-SR706.
If I set the BD player to internally convert the audio, I get about 1-2 seconds of garbled audio and then everything is fine for the rest of the movie. I have inspected the disc and wiped off fingerprints. There is no loss of picture quality during this period.

I bought this at Wally World and really don't look forward to exchanging it. So, before doing so, I wanted to see if anyone else has had similar problems. I'd hate to go through the exchange hassle only to still have problems.

[RebelPrince1986]

Originally Posted by wallendo

I just bought Ice Age 3 and the movie looked and sounded great until the 52:31 mark when the audio stopped. I was able to get the audio restarted by changing to another language and then back to DTS HD MA.

I am bitstreaming from a Samsung BD-1500 to an Onkyo TX-SR706.
If I set the BD player to internally convert the audio, I get about 1-2 seconds of garbled audio and then everything is fine for the rest of the movie. I have inspected the disc and wiped off fingerprints. There is no loss of picture quality during this period.

I bought this at Wally World and really don't look forward to exchanging it. So, before doing so, I wanted to see if anyone else has had similar problems. I'd hate to go through the exchange hassle only to still have problems.

I had the same problem, also bought mine at Wal-Mart.
The sound cut out once at around 32 minutes and then again at around 55 minutes. I had to pause it and play again to get the sound back.
The disc also took much longer to load than any other Blu-ray's I've ever had, several minutes before the menu would come up and another several minutes after pushing play before the film started.

[neo_reloaded]

Originally Posted by RebelPrince1986

I had the same problem, also bought mine at Wal-Mart.
The sound cut out once at around 32 minutes and then again at around 55 minutes. I had to pause it and play again to get the sound back.
The disc also took much longer to load than any other Blu-ray's I've ever had, several minutes before the menu would come up and another several minutes after pushing play before the film started.

Are you also using a Samsung player? It could be a firmware issue (fits the Samsung MO unfortunately). Try updating if there are new firmwares available, or else you might have to wait for Samsung to fix the bug.

[RebelPrince1986]

Originally Posted by neo_reloaded

Are you also using a Samsung player? It could be a firmware issue (fits the Samsung MO unfortunately). Try updating if there are new firmwares available, or else you might have to wait for Samsung to fix the bug.

Nope, I just have an Insignia. I just did a firmware update not too long ago on mine.

[Rob J in WNY]

Wallendo,

Picked it up from Walmart and just watched it with no problems. Sony BDP-S350 player bitstreaming to Pioneer Elite SC-05 receiver. Firmware is up to date on my player.

Definitely look to see if your player firmware is up to date. Of course, install latest update if not.

If it's a faulty disc you have, perhaps wait on exchanging so that the replacement comes from different stock, or consider exchanging at a different Walmart.

[wallendo]

Originally Posted by Rob J in WNY

Wallendo,

Picked it up from Walmart and just watched it with no problems. Sony BDP-S350 player bitstreaming to Pioneer Elite SC-05 receiver. Firmware is up to date on my player.

Definitely look to see if your player firmware is up to date. Of course, install latest update if not.

If it's a faulty disc you have, perhaps wait on exchanging so that the replacement comes from different stock, or consider exchanging at a different Walmart.

Everything is up to date. I may just wait a few days. I just updated my firmware over the internet last week. My back-up blu-ray player (a PS3) is 80 miles away and I am not currently able to test the disc on that machine. Unless there are many reports of audio problems in the next day or two, I will assume it is a bad disc and take it back.

I picked up two copies on Tuesday from Target (Chicago, IL). Both discs have the same audio issue around 52:30 - the picture slows down, you lose audio, then nothing. Strange thing, I can switch the audio to another language and back to the DTS HD and the sound would come back.

I do have a Samsung BD-1500, updated the firmware an hour ago. Now, the same scene just slows down a couple of frames, a loud pop and the audio continues...

I emailed Fox Home Video yesterday about this - no response yet.

I will try this weekend on my mom's Sony BD and see if it does it on her's.

I want to go back to a different Target, but it seems that many people are experiencing this with the Samsung BD players...

Equipment:
Samsung BD-1500, Mitsubishi WD-82837, Pioneer VSX-39TX receiver

[ClaytonMG]

This sounds very much like a firmware issue. It played fine on my PS3.

[wallendo]

Originally Posted by ramivic

I picked up two copies on Tuesday from Target (Chicago, IL). Both discs have the same audio issue around 52:30 - the picture slows down, you lose audio, then nothing. Strange thing, I can switch the audio to another language and back to the DTS HD and the sound would come back.

I do have a Samsung BD-1500, updated the firmware an hour ago. Now, the same scene just slows down a couple of frames, a loud pop and the audio continues...
...

You seem to be having the same problem as I. When updating the firmware, the update process resets audio output to one of the internal decoding options (it turns off DTS HD MA streaming), which is probably why you now just have the brief audio dropout.

[landgraftj]

I own a Sony BDP-N460 blu-ray player with the lastest firmware (v.094) installed and cannot get the Ice Age 3 blu-ray to play. It seems to freeze within the first few seconds after the circles on the bottom of the tv appearing from the movie loading screen. I have a PS3 slim and Sony BDP-S350 that the disc does play on. Any idea what may be wrong? Thanks in advance.