Screen Archives

[StillaYankee]

Just an FYI for those considering a purchase from Screen Archives--don't expect quality customer service. I ordered Those Magnificent Men in Their Flying Machines on the 10th, it took until the 12th for them to ship it and it just arrived. 8 days from order to arrival. In 2012. Silly me, for $4.95 for shipping I expected Priority Mail but it was sent via USPS First Class mail-and in just a jiffy bag not a small box. For something that only 3000 are being made, shouldn't it warrant sending in a box? To top it off, I live near Tampa and the PO sent it to Pensacola. Where it sat for almost 2 days while they had it marked as 'missent' -I didn't even know that was a real word. Obviously the lengthy trip through the Post Office menagerie is no fault of Screen Archives but when I email them and get comments like 'be patient' (after 5 days) it doesn't give that warm and fuzzy feeling for future orders. This is the kind of customer service companies were giving in the 1980's that angered millions around the country.

[benricci]

You might want to join this thread.

https://forum.blu-ray.com/showthread.php?t=182882

Also, not to be a jerk, but I would have told you to be patient, too, if you started whining after only a few days if the package hadn't shown up yet. I don't recall you paying for priority shipment or expedited delivery.

Originally Posted by StillaYankee

This is the kind of customer service companies were giving in the 1980's that angered millions around the country.

Not sure what, specifically, you're referring to with this statement....

[Banned User]

You must have got a response from Ed. I love that guy! Quick, no-nonsense, straight to the point, he'll rip your heart out while its still beating and feed it to his dog customer service !!

[StillaYankee]

Sorry, but that's not customer service. That's called being a d**k and expecting people to kiss your a** because you have a few things a small number of people are looking for and might not be able to get elsewhere.
But if that's what you like, that's nice. Most people don't which is why I thought I'd be nice and warn others.

Originally Posted by Banned User

You must have got a response from Ed. I love that guy! Quick, no-nonsense, straight to the point, he'll rip your heart out while its still beating and feed it to his dog customer service !!

[Kriztoffer Swank]

Ed's always been very kind and courteous to me and has responded to inquiries very quickly. If anyone's being a dick, I think it's you. Contacting someone after less than a week whining about not receiving your package, AND THEN whining about the merchant asking you to please be patient, it'll arrive? Come on...

And the PO messing up has nothing to do with SAE, yet you brought it up twice as if that factors into the "horrible customer service" stamp of disapproval.

[StillaYankee]

You have a very odd idea of what comprises quality customer service. We certainly don't shop in the same stores. But heh, who am I to say that's not what you like. Seems to me the real ********s are the people bashing me for simply warning others about my experience. If you disagree and have had a different experience you're more than free to post your opinion without bashing mine just because I bashed a lousy company.

You're partially right about the Post Office messing up and SAE but a decent company looks into what's taking so damn long since it could come from China in 5 days. So yes,that does have something to do with SAE since they are the one's that need to contact the PO or whatever shipping company is used. Telling the customer to 'be patient and wait' not only does nothing to find the package but actually can get it more lost, especially when dealing with the PO. All it takes is for them to pick up the phone and place a call. Oh, but I keep forgetting, you expect your packages to take more than a week so what would you know about efficiency and expediency.
But the more I read the replies here,the more it sounds like smart ass Ed. If it is, you already know how I feel, if it isn't you guys ought to get a room.

Originally Posted by Kriztoffer Swank

Ed's always been very kind and courteous to me and has responded to inquiries very quickly. If anyone's being a dick, I think it's you. Contacting someone after less than a week whining about not receiving your package, AND THEN whining about the merchant asking you to please be patient, it'll arrive? Come on...

And the PO messing up has nothing to do with SAE, yet you brought it up twice as if that factors into the "horrible customer service" stamp of disapproval.

[StillaYankee]

Interesting, how would you know what I paid for, asked for, checked off or otherwise in regards to shipping. $4.95 is not a first class rate. And your tone seems an awful lot like Ed's from this pathetic company. The rate may have been little below Priority Rate but since the movie was selling at list price and the fact that of the dozen or so companies I've ordered movies from this is the only 1 to send it First Class-unless it so specified when I ordered AND shipping was free. Neither was the case here.
And where do you and Screen Archives get off telling a customer to 'Be Patient'? That's not what ANY company should ever tell a customer.
Like I stated in my post, the Post Office had it sitting in Pensacola-a place none of my packages has ever gone through in the 8 years I'm here near Tampa for 2 days. Usually this indicates a lost package-at least it did in my 25 years as a customer service and operations manager, so I know quite a bit of what I'm talking about here and how to respond politely to customers. If the package had actually have been lost I would still be more irritated by the horrible customer service skills than by having to 'be patient' and wait for a new delivery.

As for my statement referencing customer service in the 1980's either you weren't born yet/not old enough to know OR you ran a company back then and were oblivious to the millions of Americans screaming about just this same kind of lousy attitude from companies.

Also, I don't need to consider posting this anywhere else as it is exactly where it was intended to warn anyone considering a movie purchase from Screen Archives.
As a follow up, I was quite specific that I wanted nothing to do with them ever again yet I get an email from them today. Incredible. Or am I just supposed to 'be patient' while he gets around to removing my email address? You want to patronrize this company? Good for you. If you're patient you'll probably get your order but if anything goes wrong or you decide to ask a question about the order don't expect a courteous reply.

Originally Posted by benricci

You might want to join this thread.
https://forum.blu-ray.com/showthread.php?=182882

Also, not to be a jerk, but I would have told you to be patient, too, if you started whining after only a few days if the package hadn't shown up yet. I don't recall you paying for priority shipment or expedited delivery.



Not sure what, specifically, you're referring to with this statement....