Total Recall 2012 BD Disc Exchange Program

[nolfoc]

okay so a gentleman from Sony called me today and said he will be sending me an email on how to fix this issue.. it looks like they will be doing an exchange program..

heres the information everybody

Dear Valued Consumer,

We apologize for any inconvenience regarding the sound quality with the release of Total Recall Bluray disk. We are currently in the process of re-producing Bluray disks that will not have these sound issues.

There is a work around available for your current disk. The best way to work around this issue is change your audio output settings on your Blu-ray player. You should be able to change your player's output from "Bitstream" to "PCM". Each player is going to be a little different, but this can typically be done in the player's menu or settings. If you have any questions on this process for your player, please contact the manufacturer of your player.

If adjusting you audio settings does not work, Sony will be offering an exchange for your current disk with the new re-mastered disk. To receive a replacement disk please reply with:

The UPC number from the case:

Your Name:

Address (No PO's):

Contact Phone Number:

You will then receive an email with instructions to return your disk to us.

The exchange process can take 3 to 5 weeks (or longer depending on the date the replacements are available).

Regards,

Consumer Affairs
consumer@sphecustomersupport.sony.com
800-860-2878

[blu-ray_girl_fan]

[raygendreau]

Reading that email from Sony, it seems that they will replace the disk only if you cannot process the TrueHD audio in your player and send LPCM to your receiver/

"If adjusting you audio settings does not work, Sony will be offering an exchange for your current disk" How would they verify that?

Obviously, it is more sensible to wait for the firmware update to the players that Sony is also working on according to todays Digital Bits.

I'm beginning to wonder if SPHE divisions are talking to each other.

[nolfoc]

Originally Posted by raygendreau

Reading that email from Sony, it seems that they will replace the disk only if you cannot process the TrueHD audio in your player and send LPCM to your receiver. How would they verify that?

Obviously, it is more sensible to wait for the firmware update to the players that Sony is also working on according to todays Digital Bits.

I'm beginning to wonder if SPHE divisions are talking to each other.

ill keep you posted once i get my replacement disk

[hazzad]

There is a big assumuption that every manufacturer will even roll out this fix to their firmware.

Furthermore i dont see how setting my player to PCM is a actual solution, simply a workaround. I dont want to have to wrry about flipping my settings back to PCM just to play this disc and i personally prefer my amplifier to do the decoding of the intended HD audio track, that being TrueHD. Wonder how this will work for people who bought the US version from overseas? Dont understand why they want the orignal back since its a dud, plus that means we will be without a disc for a few months. Seems a bit unfair.

[raygendreau]

Originally Posted by nolfoc

ill keep you posted once i get my replacement disk

The studios should send a copy of about to be released BDs to equipment manufacturers so they can release firmware updates before the discs are released to the public.

Makes me wonder why anyone preorders these days. Preorderers are beta testers for the latest copy protection.

[Clark Kent]

Sony, like most of the Hollywood studios, fired just about everyone in the great home video downsizing of 2008-2010. There is hardly any budget left for conveniences like quality-control testing.

[nolfoc]

Originally Posted by hazzad

There is a big assumuption that every manufacturer will even roll out this fix to their firmware.

Furthermore i dont see how setting my player to PCM is a actual solution, simply a workaround. I dont want to have to wrry about flipping my settings back to PCM just to play this disc and i personally prefer my amplifier to do the decoding of the intended HD audio track, that being TrueHD. Wonder how this will work for people who bought the US version from overseas? Dont understand why they want the orignal back since its a dud, plus that means we will be without a disc for a few months. Seems a bit unfair.

Originally Posted by raygendreau

The studios should send a copy of about to be released BDs to equipment manufacturers so they can release firmware updates before the discs are released to the public.

Makes me wonder why anyone preorders these days. Preorderers are beta testers for the latest copy protection.

every exchange program wanted the originals back.. Gladiator, Saving Private Ryan, Pirates of the Caribbean, Out of Africa.. Firmware update would make sense but it looks like they are going to be shipping out the remastered disc to stores.. i don't know why they gave me 2 options.. i told the guy over the phone "is one of the solutions switching over to PCM" and he said yes, and i told him that really isn't a solution and he agreed and said in the email it will explain something new we did to correct this.. so again i will keep you guys posted on my new disc.. if it works than great! if it doesnt than i will seek other solutions.. but like you i wont be switching over my audio to watch this, the lossless is great and the 2ch pcm is unwatchable for me

[ivanb06]

Originally Posted by blu-ray_girl_fan

You're cool at pictures.

[blu-ray_girl_fan]

Given this situation, I would say that this movie has one of the most appropriate titles ever.

[poke smot]

Originally Posted by blu-ray_girl_fan

Given this situation, I would say that this movie has one of the most appropriate titles ever.

Yer funny. So obvious I could have thought of it myself

[blu-ray_girl_fan]

Originally Posted by poke smot

Yer funny. So obvious I could have thought of it myself

[epicmovietime]

Originally Posted by blu-ray_girl_fan

Given this situation, I would say that this movie has one of the most appropriate titles ever.

Haha that's pretty funny.

[cmac]

Originally Posted by nolfoc

okay so a gentleman from Sony called me today and said he will be sending me an email on how to fix this issue.. it looks like they will be doing an exchange program..

heres the information everybody

they basically told me yesterday to just switch to the PCM track and I sent them a email thanking them for their lack of good customer service.
They made a bad disc, they need to replace it.
jerks

[nolfoc]

Originally Posted by raygendreau

Interesting. I remember seeing a post that indicated the replacement disk would have a new UPC. Seems you have the same disk you returned. No firmware update to your player in the last few days, right?

nope, i did a firmware update before i picked up Total Recall the first time around.. had audio drops on that disc sent it back and just got this one in today with no drops.. weird i know

Originally Posted by cmac

they basically told me yesterday to just switch to the PCM track and I sent them a email thanking them for their lack of good customer service.
They made a bad disc, they need to replace it.
jerks

Cliff did you send in the disc?

[cmac]

Originally Posted by nolfoc

nope, i did a firmware update before i picked up Total Recall the first time around.. had audio drops on that disc sent it back and just got this one in today with no drops.. weird i know




Cliff did you send in the disc?

They didn't even give me the option to send it in.

[nolfoc]

Originally Posted by neo_reloaded

Since the dropouts aren't at specific reproducible times, is it possible nolfoc just had a lucky playthrough? I.e. dropouts might occur if he tried again?

It doesn't make any sense that only he would get a fixed disc.

i hope not but at this point anything is possible

Originally Posted by cmac

They didn't even give me the option to send it in.

check the OP send in the email and they will get back to you

[coldheart]

Originally Posted by cmac

they basically told me yesterday to just switch to the PCM track and I sent them a email thanking them for their lack of good customer service.
They made a bad disc, they need to replace it.
jerks

Right on

[neo_reloaded]

Since the dropouts aren't at specific reproducible times, is it possible nolfoc just had a lucky playthrough? I.e. dropouts might occur if he tried again?

It doesn't make any sense that only he would get a fixed disc.

[raygendreau]

Originally Posted by Rich86

The "Brave", "Finding Nemo" & "Total Recall" (2012) blu-ray titles have all played perfectly on my system right off the retail shelves - with excellent audio quality and absolutely no dropouts. This is leaving everything set the way it always is (bitstreaming all audio codecs via hdmi to my receiver for decoding there). The receiver lights up the Dolby TrueHD indicator and proceeds happily along its way with no troubles. The equipment in my primary home theater system uses a Sony BDP-S1000ES blu-ray player bitstreaming to a Yamaha RX-V3900.

From what I have read, the BDP-S1000ES does not have Cinavia. I believe that may have some relevance to the drop out problem.

Originally Posted by neo_reloaded

Since the dropouts aren't at specific reproducible times, is it possible nolfoc just had a lucky playthrough? I.e. dropouts might occur if he tried again?It doesn't make any sense that only he would get a fixed disc.

Possibly. There have been reports that there is a correlation between the M2TS branch transition points and the drop outs on Brave. When they occur, they occur at a branch transistion.

http://www.avsforum.com/t/1439786/di...#post_22780507

If someone wants to check the drop out times against the M2TS (branches) file start/end times, you can find the data for Total Recall here:

http://www.avsforum.com/t/1155731/ne...#post_22732547