Warning to all Warner Home Video orders. Look out for auto-canceling of your order

[Incog]

So, I checked my email box today, and glad I did, and actually read the email from them.


Looks like they don't want to fuful the 25% discount on our orders for blu-ray, they are trying to cancel the order and not ship the items. read the email I got carefully for Harry Potter box set (I also got the same thing for two other orders I made from WHV around the same time):

Regarding Order #129XXXX placed on 09/29/2007

Dear Erik XXXX,
Unfortunately, we are sorry to inform you that there will be a further delay in shipping the following back ordered items:


QTY Item
1 Harry Potter 1-5 Limited Edition Giftset (BD)
Blu-Ray
Price $83.21 (Savings $27.74)

--------------------------------------------------------------------------------



We will ship within the next thirty (30) days. It is quite possible that we could ship earlier.

At this time you have the right to consent to this further delay or to cancel your order. To consent to this delay please contact our Customer Service Department at (800)364-6928, Monday through Friday, 8 AM to 12:00 Midnight (EST), or send us an email to whvcustserv@emsi.echomail.com.

Unless we hear from you within the next seven (7) days, it will be assumed that you have rejected any further delay and your back ordered items will be cancelled.

If you do cancel the order, be assured that your credit card has not been charged, as we have not shipped the product to you.

We apologize for any inconvenience.

Best regards,
WARNER HOME VIDEO Customer Service

So, if you made an order for any blu-rays that are back ordered, wach your email box and you better reply if you still want them to ship it to you and not cancel within 7 days of getting the email!

[WickyWoo]

Did you have anything else in that order?

If so then it probably has been auto-triggered because by law any longer than 30 days they must get your permission, so the fact that items have shipped from your order but not that probably has triggered the email

[Icemage]

Originally Posted by WickyWoo

If so then it probably has been auto-triggered because by law any longer than 30 days they must get your permission, so the fact that items have shipped from your order but not that probably has triggered the email

Are you sure about this?

I ordered product on 10/23/07. I received a delay notice of 30 days on November 6 (two weeks later). Then received another one on November 20.

Mine doesn't have the auto-cancellation clause, but it's getting pretty ridiculous for sure.

[Incog]

Originally Posted by WickyWoo

Did you have anything else in that order?

If so then it probably has been auto-triggered because by law any longer than 30 days they must get your permission, so the fact that items have shipped from your order but not that probably has triggered the email

Nope, because it was free shipping on any order $50+ I only ordered the box set.

I did the same on Oceans box set + another movie, got the same reply/email on that order (Still havn't gotten them)

And, I made a 3rd order of some random movies, and those ALSO have not shipped and are out now in stores. All 3 orders, sent out 3 letters exactly like the one above. I placed all 3 on 9/29/07 because of the 25% discount and free shipping. I KNOW i'm not the only one to do this in Sept/Oct. Its a great deal, cheapest you can get it for anywhere. But It sucks if they are trying to auto-cancel your order unless you reply to the email.

I wanted to bring it to everyones attention so people make sure they open their emails and read them fully to make sure they don't get screwed out of the deal.

[blackhawktraffic]

I emailed them saying i wanted to cancel an order, they said I had no order with them, which I do and then another one saying my HP movies would be delayed...they need to get their shit straight because they are all over the place.

[RedIsNotBlue]

Yikes. Well I just put in my order the HP movies with the 25% off and everything went through fine. I will keep you guys updated this is my first experience buying from the WB site.

[mgonzo2u]

I received my Warner delayed HP set email on 11/20.

It makes no mention of me needing to call or notify to KEEP my order.

*************

Thank you for your recent order. Unfortunately, we are sorry to inform you that there will be a delay in shipping the following back ordered item(s).

QTY Item
1 Harry Potter 1-5 Limited Edition Giftset (BD)
Blu-Ray
Price $83.22 (Savings $27.73)

--------------------------------------------------------------------------

We will ship within the next thirty (30) days. It is quite possible that we could ship earlier.

Be assured that your credit card has not been charged, as we have not shipped the product to you.

If you wish to cancel your order please contact our Customer Service Department at (800)364-6928, Monday through Friday, 8 AM to 12:00 Midnight (EST), or send an email to whvcustserv@emsi.echomail.com.

Best regards,
WARNER HOME VIDEO Customer Service

[Incog]

Originally Posted by mgonzo2u

QTY Item
1 Harry Potter 1-5 Limited Edition Giftset (BD)
Blu-Ray
Price $83.22 (Savings $27.73)

--------------------------------------------------------------------------

We will ship within the next thirty (30) days. It is quite possible that we could ship earlier.

Be assured that your credit card has not been charged, as we have not shipped the product to you.

If you wish to cancel your order please contact our Customer Service Department at (800)364-6928, Monday through Friday, 8 AM to 12:00 Midnight (EST), or send an email to whvcustserv@emsi.echomail.com.

Best regards,
WARNER HOME VIDEO Customer Service

I got this one also, but I got it as my "First" warning

This new one, was my 2nd warning letter about delay. Wanted to make sure everyone out there was aware there are two versions of this warning letter, the one quoted above, and my original post.

[badboi]

I got the same email about Harry Potter. Actually I got about four of them within the past month. I also have 3 orders still pending that should have been mailed out ages ago (old orders for catalog titles I ordered October 22nd). I emailed and cancelled all the orders with them. They seriously need to get their shit together. If they show up I'll refuse shipment. Already contacted American Express and told them not to process any requests from WHV. I re-ordered everything from Amazon and paid a bit more, but I know at least I'll get it. With Warner it's a crap shoot. I can do without their 25% discount just to avoid this nightmare. Never again from them.

[dgator783]

they finally shipped out my Polar Express this week....that was bundled with Harry Potter...Id doubt theyd cancel the order if they fullfilled half of it already....

[RedIsNotBlue]

Geez now I am getting worried because I need it before Xmas.