Warning to all Warner Home Video orders. Look out for auto-canceling of your order

[WickyWoo]

Did you have anything else in that order?

If so then it probably has been auto-triggered because by law any longer than 30 days they must get your permission, so the fact that items have shipped from your order but not that probably has triggered the email

[Icemage]

Originally Posted by WickyWoo

If so then it probably has been auto-triggered because by law any longer than 30 days they must get your permission, so the fact that items have shipped from your order but not that probably has triggered the email

Are you sure about this?

I ordered product on 10/23/07. I received a delay notice of 30 days on November 6 (two weeks later). Then received another one on November 20.

Mine doesn't have the auto-cancellation clause, but it's getting pretty ridiculous for sure.

[Incog]

Originally Posted by WickyWoo

Did you have anything else in that order?

If so then it probably has been auto-triggered because by law any longer than 30 days they must get your permission, so the fact that items have shipped from your order but not that probably has triggered the email

Nope, because it was free shipping on any order $50+ I only ordered the box set.

I did the same on Oceans box set + another movie, got the same reply/email on that order (Still havn't gotten them)

And, I made a 3rd order of some random movies, and those ALSO have not shipped and are out now in stores. All 3 orders, sent out 3 letters exactly like the one above. I placed all 3 on 9/29/07 because of the 25% discount and free shipping. I KNOW i'm not the only one to do this in Sept/Oct. Its a great deal, cheapest you can get it for anywhere. But It sucks if they are trying to auto-cancel your order unless you reply to the email.

I wanted to bring it to everyones attention so people make sure they open their emails and read them fully to make sure they don't get screwed out of the deal.

[blackhawktraffic]

I emailed them saying i wanted to cancel an order, they said I had no order with them, which I do and then another one saying my HP movies would be delayed...they need to get their shit straight because they are all over the place.

[RedIsNotBlue]

Yikes. Well I just put in my order the HP movies with the 25% off and everything went through fine. I will keep you guys updated this is my first experience buying from the WB site.