Warner Studio Store shipping issues - post here only!

[WickyWoo]

People from WB may see this thread, so please keep it on topic and professional

Post all of the shipping issues you have had with them over the last few months in this thread. This includes erroneous notice emails, product not shipping for weeks and all the other things people have been complaining about.

[cking2729]

I've seen some people comment on troubles with their Harry Potter pre-order from the Warner Store. I've had the 1-5 box set pre-ordered since about Nov. 10 and have yet to get any notice. Anyone know what the problem may be? I don't want to end up getting screwed at the last minute.

[web4fun]

I have very little confidence that my pre-orders will arrive on time based on my previous experiences with WHV. Here are some examples:

1) Ordered Troy, Smallville, We are Marshall, and Wyatt Earp on 9/19/07, didn't receive them for three weeks AFTER the release date!!!

2) Ordered Polar Express and Ocean's Giftset on 9/23/07, didn't receive Polar Express for three weeks AFTER release date!!! Still as of today have NOT received the Ocean's Giftset!!!

I have Harry Potter Giftset pre-ordered on 9/25/07 along with Blade Runner in that same order and based on my other two orders....I have very little confidence that I will receive these by release day. I ONLY ordered from them for the 25 percent off code otherwise I would have used Amazon. The problem is that even cancelling your orders with them is a "crap shoot" as there is no guarantee that your order will be cancelled. Their system is VERY VERY archaic for a company the size of Warner. Example being at Amazon, you can cancel an order very easily and know that it will be cancelled...there is none of this "a notification will be sent to the warehouse" business and "hope" that they cancel the order....when I heard that from Customer Service I started laughing at them...what a joke!!! At this point I REGRET ordering from Warner and will not do so again for the foreseeable future.

If you don't care about receiving your orders on time..then great go with them..but if you do care...go with someone else. Poor..poor...shipping and customer service...BEWARE!!!!

[WickyWoo]

Specifically we're looking for stuff released after October or so, when their software issues have hypothetically been resolved.

[Lucifuge]

I don't know if this is an issue, but.....I was never able to get order/shipping statuses from WHV by phone - kept getting the same story about their systems being all messed up. But for some reason, I've gotten my orders the day before street (the Kubrick releases, Twilight Zone). We'll see what happens with Blade Runner and Led Zeppelin. One other issue is that they charged my credit card over a month after everything ships.

[GregBlu5]

Originally Posted by WickyWoo

Specifically we're looking for stuff released after October or so, when their software issues have hypothetically been resolved.

I've posted this before, but I did get the email notice last week that said my Ocean's Gift set and Hairspray are delayed on backorder. They could ship soon or up to 30 days later, the note said. I did not get any notice that my order might be cancelled.

My major complaint with Warner's with this order and the Harry Potter Gift set preorder is that *three times now*--the latest was last week--my bank account has gotten dinged with a charge and a (pending) notice for each of these two orders since I preordered them.

So, while Warner's *says* that they only charge you for titles when they actually ship, if I had not had the proper funds kept in my bank account to cover these preorders, I might have gotten dinged from my bank for the three times these two separate charges showed up on my statement and yet no items were ever (yet) shipped.

Eventually, after 3-4 days, the charges do drop off of my online bank statement. But it does make me concerned enough to ensure that the proper funds remain in place to pay even though I have no idea when those charges are actually going to be made when the items finally ship.

No other online preorders have ever gotten this repeated dinging with any other online company that I've ordered from before until the items actually ship.

-Greg

[GreenMotion]

I had a non-shipping issue with my order and called their Customer Service Department, but I found the CSR to be very unfriendly and unwilling to help.

The way she spoke and sighed made me feel like I was a burden, even though the issue was minor. (I just had to update billing information)

I finally had her cancel the order and ordered from Amazon. (this was in october some time)

[cking2729]

I wasn't aware they were having software issues. After reading all this I wish I hadn't ordered from them. I did get an email confirmation for my order, but it had no details. It was basically along the lines of "hey, thanks for ordering harry potter, now we are going to spam you until you remove your email from our database."

Has anyone placed an order from them post-October and had better service?

[Zaphod]

I'm still waiting for the Oceans set and I preordered this back in September within 10 minutes of it first being posted on their website...maybe I should cancel this huh?

The sad part is this. I have never received an email from them about any delay, not shipping, etc. When I email their customer service department I get a reply back within 3 days stating the issue has been forwarded and someone at corporate will contact me. This has not happened and has been going on for a couple of weeks. Now they are just ignoring my emails and have not received a response in a week.

[Grifter]

I pre-ordered the Oceans 13 and Harry Potter box sets in early September and decided to cancel the orders because of the shipping delays for the Oceans 13 boxset. It has been weeks since Oceans 13 came out and they still have not shipped it. They emailed back saying that the orders are cancelled, but that they might still accidentally ship the order and that I would need to reject the package and have it returned by the mail carrier.

[davidAZ]

Just got my "Thanks but we won't have it email" regarding the individual Harry Potter movies I ordered. "Hang around for 30 days and maybe we will and maybe we won't"

Soooo... who are they putting in charge that's not assuring they'll have enough disks to go around?

Wouldn't the whole idea of pre-ordering be to have a ballpark figure of how many you'll be guaranteed to sell?

[GreenMotion]

We are small fish; I bet Warner will fulfill orders to retailers first, before shipping out individual orders. That's probably why their titles are always backordered.

[LynxFX]

Just got the standard reply from customer service for both of my emails to cancel the orders:

We have sent your request to our warehouse. If your order has not already shipped we will gladly cancel per your request.

[groovyone]

I just received another email saying 2001 and Blade Runner are delayed. Made me chuckle a little since BR isn't out yet. After seeing how many others are having issues I think I may cancel my order too.

[crunchywyte]

well as of this morning my Harry Potter 1-5 BD's have shipped(singles), still waiting for Ocean's to ship though.

[Josh]

I got delay notices for 2001, Clockwork Orange, The Shining, and Led Zeppelin. So I called them up to cancel the remaining Kubricks and the other order I had open (Led Zep, BR, and Pan's). Turns out the remaining Kubricks had already been cancelled (LOL).

So if you have an old outstanding order, you better check to make sure its still open and they didn't cancel it without telling you.

[WickyWoo]

My Potter is "in process", and since other people's have started shipping, I'm going to pray that's a good sign

[Shuv Oohl]

I didn't get an email stating mine had shipped but checked the website and it had a tracking number for UPS. So hopefully it gets here by Tuesday!

Edit:
So I finally got the email saying it has shipped and its just the Potter movies and my others (Troy, Ocean's set and Hairspray) are all in processing, so hopefully they ship soon.

But at least I'll have those on release day. Still never ordering from their website again.

[C6 Z06]

Harry Potter already shipped from Warner

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One day I get orders from Warner in a few days and others sometimes just drang on. Most have been fast for me untill Oceans box set, it still has not shipped and Rush Hour 3 was cx by Warner for some reason without asking me.

I was worried that the 5 Potter BD's would be slow to ship also and almost cx'ed (when you can cx that is ) to order at a higher price somewhere where I know they would sihp at release day or just before. I got an e-mail that said all 5 have shipped from warner and when I went to Warners site, which seems to be having some problems the last few days (page blinks in and out when format movies are selected), it shows all shipped yesterday with tracking #'s.

I know alot of people are worried about their orders of Potter, so this may be a good sign. Check your orders, they may be shipped also. Go Blu!

[Lsalas76]

I got an email yesterday saying the Harry Potter movies I pre-ordered have shipped.

I thought Warner had problems with delays