Talked to Samsung today ...

[moviefan]

I spoke with Samsung today at:
Executive Customer Relations
800-522-7341
Spoke to Jose'
He was very pleasant, as was I, and told me they have had several calls about the BDP1200. He said that there would be firmware update soon. When pressed, he said "the end of February or early March". Groan!.
I suggested he go to Blu-ray.com and look up the Samsung BDP1200 thread, and suggested his boss do so.
I also told him that the Samsung brand was off my shopping list for anything electronic until this is resolved.
If we all call, they might get the message!
To write, send to:
Office of the President
Samsung Group
400 Valley Road, Suite 201
Mount Arlington, NJ 07856

[slaizer2000]

won't do much good. They are very thick headed over there at Samsung. Had an issue with the new LED DLP's. Tokk them almost 10 months to fix the issue. All the while tech support kept saying they had never heard of the problem before and wasn't an issue. Yet on forums it seemed many owners were returning the TV's multiple times to get one that was fine or having to go through numberous service calls where tech would radomly replace parts to no avail. Up till the day they actually had a fix the hotline support was denying they had ever heard of the issue.

[redlikefire02]

New Update Is Out Today People I Just Got It!!

[McBain]

Firmware version 2.1

build date : 2008-02-05 Firmware

<BD-P1200 Firmware Ver2.1 >
date : Feb 05, 2008

This Firmware update provides the following benefits:

1. Improves playback compatibility in some movies

[Blu-Style]

They´ve read some threads over here, and booooom a new firmware...

[Sonny]

were talking about Sammy so.........dont hold your breath

[MankindRam]

Yeah now they need to make it so ALL movies play on this player

[PeteS]

But it looks like Samsung will do the right thing in the end.

You know, in business if I recommend something to a customer and it turns into a worthless paperweight in six months, it pays me many times over to make it right (or not do that in the first place), merely from a customer relations standpoint. Which is why I can't understand Toshiba's stance with their 'fire sale'. If they get rid of an inventory of 100,000 players over the next few months - doesn't that just make 100,000 unhappy customers for them in the long run? That's got to be foolish.

[DealsR4theDevil]

Originally Posted by slaizer2000

won't do much good. They are very thick headed over there at Samsung. Had an issue with the new LED DLP's. Tokk them almost 10 months to fix the issue. All the while tech support kept saying they had never heard of the problem before and wasn't an issue. Yet on forums it seemed many owners were returning the TV's multiple times to get one that was fine or having to go through numberous service calls where tech would radomly replace parts to no avail. Up till the day they actually had a fix the hotline support was denying they had ever heard of the issue.

It's like that with many companies. Apple is one of my favorite companies and they even screwed me over. You guys remember the brief Cingular+Apple partnership that resulted in the SLVR having iTunes. It was a clearly just Apple testing the waters to see if ppl wanted an iPod and phone all-in-one before they began plans for the iPhone.

Anyway, once this "market research" was completed, Apple no longer cared for anyone who purchased the phone. When iTunes 7 came out it rendered the SLVR iTunes feature useless. Apple's solution was to downgrade back to iTunes 6 and just use that until the problem was resolved. Well I did that for a few months but then iTunes required that I use iTunes 7 if I wanna download anything. Now upgrading and downgrading back and forth wasnt really an option for me for two reasons:
1) It was tedious
2) Any songs downloaded with iTunes 7 wouldnt play when you downgraded to iTunes 6.

Numerous calls to both Apple and Cingular led nowhere. Apple said it was Cingulars problem, "call Cingular," and Cingular said it was Apple's fault, "call Apple." Back and forth calls to each company only led me to realize that neither company cared that the phone I just bought from them less than 3 months ago no longer worked. I knew when I bought it that it wouldnt last forever, but 3 months was waaaaaay to short of a timespan. Internet forums were full of people complaining about this.

Alas, there were more SLVR users who would download songs illegally and put them on iTunes 6 than there were honest shlumps like me that tried to pay for their music. This prolly wasnt a big issue for Apple or Cingular for that reason. Most people just didnt need to upgrade to iTunes 7 because they stole their music and shoved it on iTunes. I was surprised though that apple didnt care about the minority who was actually paying them. All it took in the end was an update to iTunes 7 (I believe it was iTunes 7.2) for my SLVR to work, but it took 6 months for it to update.