Comcast HD error (PLEASE HELP!) - Blu-ray Forum

pittsgutta · 04-30-2009, 12:46 AM

I've been with Comcast for awhile and never have really had any problems with there Cable TV service however I have been having problems recently with a HD error. I am hoping someone knows the fix to this. Props to anyone who has input. Thanks.

Here is my error:

Hammie · 04-30-2009, 11:26 AM

Do you have your HDMI running through your receiver? If so, it is probably an error with it. Either that, or try new cables. A bad cable can create handshake errors.

VinnAY · 04-30-2009, 12:06 PM

assuming you tried the on/off cycle and it persists...?

Jbald87 · 04-30-2009, 12:22 PM

Did you call Comcast?

mtbkr · 04-30-2009, 02:32 PM

judging by the picture above. it looks like you still have picture, but are getting an error from either the tv or its a hand shake issue. do you still have audio? i am a supervisor for comcast and all the equipment we have do not give you error screens that look anything like that.

Footloose301 · 05-01-2009, 06:52 PM

Quote:

Originally Posted by mtbkr

judging by the picture above. it looks like you still have picture, but are getting an error from either the tv or its a hand shake issue. do you still have audio? i am a supervisor for comcast and all the equipment we have do not give you error screens that look anything like that.

Yeah I've been with Comcast for a few years now as a supervisor as well, and I have never once seen that screen. Its not likely coming from Comcast. It sounds like a customer equipment problem. If there were many people having this problem then it would have been addressed already. I can tell you that I've got 2 HD-DVRs personally and never once had a problem.

Like somebody else stated, I would try basic trouble shooting. If you have another tv with HDMI, then try that or try bypassing the receiver, or call Comcast, switch out the box, and then see where that gets you.

lonewolf8 · 04-30-2009, 02:48 PM

Quote:

Originally Posted by pittsgutta

I've been with Comcast for awhile and never have really had any problems with there Cable TV service however I have been having problems recently with a HD error. I am hoping someone knows the fix to this. Props to anyone who has input. Thanks.

Here is my error:

Did someone try and hack the box?

Rblu-Dblu · 04-30-2009, 02:58 PM

Were you trying to record television shows with a burner?

I don't think the cable company likes that very much.

mtbkr · 04-30-2009, 03:05 PM

is this screen only coming on when you go to hd channels or is it on all channels and do you still get your audio when this screen comes up?

bferr1 · 04-30-2009, 03:09 PM

If you are passing HDMI through a receiver, bypass the receiver and go straight into the TV instead. Maybe it's a compatibility issue with new Comcast firmware? If all else fails, use component outputs from your Comcast box.

steve1971 · 04-30-2009, 06:01 PM

Either somone has tampered with the box or its a signal issue. I would get right on the phone with Comcast.

wafi · 04-30-2009, 06:47 PM

Quote:

Originally Posted by steve1971

Either somone has tampered with the box or its a signal issue. I would get right on the phone with Comcast.

I was thinking the same thing...why else would it say "compromised"?

04-30-2009, 12:46 AM	#1
pittsgutta Active Member Member since:Jan 2009 Home Theater Gallery:14 Blu-ray collection:45 Trading Score:1	Comcast HD error (PLEASE HELP!) I've been with Comcast for awhile and never have really had any problems with there Cable TV service however I have been having problems recently with a HD error. I am hoping someone knows the fix to this. Props to anyone who has input. Thanks. Here is my error:

04-30-2009, 03:09 PM	#10
bferr1 Banned Member since:Sep 2006 Location:MA Trading Score:18	If you are passing HDMI through a receiver, bypass the receiver and go straight into the TV instead. Maybe it's a compatibility issue with new Comcast firmware? If all else fails, use component outputs from your Comcast box. Last edited by bferr1; 04-30-2009 at 03:12 PM.

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04-30-2009, 11:26 AM	#2
Hammie Blu-ray Champion Top ranked HT gallery Top contributor Member since:May 2008 Location:Washington, DC Metro Home Theater Gallery:53 Blu-ray collection:545 DVD collection:12 Trading Score:12	Do you have your HDMI running through your receiver? If so, it is probably an error with it. Either that, or try new cables. A bad cable can create handshake errors.

04-30-2009, 12:06 PM	#3
VinnAY Banned Member since:Sep 2008 Blu-ray reviews:1	assuming you tried the on/off cycle and it persists...?

04-30-2009, 12:22 PM	#4
Jbald87 Active Member Member since:Jan 2009 Location:South Western, Michigan Blu-ray collection:47	Did you call Comcast?

04-30-2009, 02:32 PM	#5
mtbkr Active Member Member since:Apr 2009 Location:washington(state) Blu-ray collection:65	judging by the picture above. it looks like you still have picture, but are getting an error from either the tv or its a hand shake issue. do you still have audio? i am a supervisor for comcast and all the equipment we have do not give you error screens that look anything like that.

04-30-2009, 02:58 PM	#8
Rblu-Dblu Blu-ray Ninja Member since:Mar 2009 Location:Trapped on the Death Star 4K collection:4 Blu-ray collection:483 Trading Score:12	Were you trying to record television shows with a burner? I don't think the cable company likes that very much.

04-30-2009, 03:05 PM	#9
mtbkr Active Member Member since:Apr 2009 Location:washington(state) Blu-ray collection:65	is this screen only coming on when you go to hd channels or is it on all channels and do you still get your audio when this screen comes up?

04-30-2009, 06:01 PM	#11
steve1971 Blu-ray Samurai Member since:Feb 2008 Location:Saint Paul Minnesota. 4K collection:15 Blu-ray collection:352 Blu-ray reviews: 119 Trading Score:1	Either somone has tampered with the box or its a signal issue. I would get right on the phone with Comcast.

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