Polk customer service - Blu-ray Forum

ArieS · 09-10-2008, 07:15 PM

I recently bought some Polk Audio Monitor 60 from Amazon and when I received them I realized one of the cover grill was damaged. I contacted Amazon but of course I was told they were now out of stock and I would need to send both speakers back for a refund, I was quite pissed

I called back the next day and the person from Amazon told me she would contact Polk to see if they sell replacement grill ( I should have thought of that

)
Polk came thru when they told her they would send me a replacement right away free of charge, even for Amazon.

So Kudos to Polk Audio for their customer service oh and by the way the speakers don't suck either!

darkblueme · 09-10-2008, 07:56 PM

That's great to hear. I love Polk Audio, and your post is a statement to their awesomeness.

D1-2005 · 09-10-2008, 08:02 PM

Thats good to hear, especially since I just purchaced a full set of Polk speakers. Thanks for sharing.

BoschRock · 09-10-2008, 08:39 PM

That's honorable of them.

That definitely solidifies my decision in choosing them for my home theater speakers!

bykes · 09-10-2008, 09:17 PM

+1 kudos for Polk. They make fantastic speakers.

JJ · 09-10-2008, 09:43 PM

You're not the first I hear to have this happen to them! An Amazon shipment comes through with damaged grilles and Polk itself reissues you a new pair! I just hope the 50s I ordered don't come damaged when they arrive tomorrow...

Moefiz · 09-11-2008, 02:43 AM

Polk customer service is excellent when I bought my speakers I call them up and they helped with the set up and they were patient with you.

Way to go.

Moefiz · 09-11-2008, 02:45 AM

Quote:

Originally Posted by JJxiv1215

You're not the first I hear to have this happen to them! An Amazon shipment comes through with damaged grilles and Polk itself reissues you a new pair! I just hope the 50s I ordered don't come damaged when they arrive tomorrow...

Don't forget to register with Polk they have lifetime warranty with all there speakers.

SRTCraig · 09-11-2008, 07:13 AM

Customer service doesn't get any better than Polk.

I have polk speakers and will never sell the ones i have, it just doesn't get any better....

GeneD5 · 09-11-2008, 12:29 PM

this is all great stuff to here...I recently dove headfirst into home theatre audio land with polk. I've got the monitor 50s, cs2 center, amd rm6750 satellistes for surriound. VERY pleased with everything and I feel like the front sound stage is really starting to sound superb on lossless tracks...I've owned them about a month now. Only bad part is my neighbors upstairs just started banging on the walls when I'm in movie town...

09-10-2008, 07:15 PM	#1
ArieS Special Member Top contributor Member since:May 2008 Location:Portland, OR 4K collection:- Blu-ray collection:- Trading Score:33	Polk customer service I recently bought some Polk Audio Monitor 60 from Amazon and when I received them I realized one of the cover grill was damaged. I contacted Amazon but of course I was told they were now out of stock and I would need to send both speakers back for a refund, I was quite pissed I called back the next day and the person from Amazon told me she would contact Polk to see if they sell replacement grill ( I should have thought of that ) Polk came thru when they told her they would send me a replacement right away free of charge, even for Amazon. So Kudos to Polk Audio for their customer service oh and by the way the speakers don't suck either!

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09-10-2008, 07:56 PM	#2
darkblueme Expert Member Member since:Jul 2007 Location:Salt Lake City, Utah 4K collection:6 Blu-ray collection:78	That's great to hear. I love Polk Audio, and your post is a statement to their awesomeness.

09-10-2008, 08:02 PM	#3
D1-2005 Senior Member Top contributor Member since:Aug 2007 Location:Kansas City Home Theater Gallery:12 4K collection:20 Blu-ray collection:298	Thats good to hear, especially since I just purchaced a full set of Polk speakers. Thanks for sharing.

09-10-2008, 08:39 PM	#4
BoschRock Senior Member Member since:Sep 2008 Location:Portland, OR Blu-ray collection:16 Trading Score:3	That's honorable of them. That definitely solidifies my decision in choosing them for my home theater speakers!

09-10-2008, 09:17 PM	#5
bykes Active Member Member since:Feb 2007	+1 kudos for Polk. They make fantastic speakers.

09-10-2008, 09:43 PM	#6
JJ Blu-ray Count Top ranked HT gallery Member since:Jul 2007 Location:Miami, FL Home Theater Gallery:99 4K collection:619 Blu-ray collection:1293 DVD collection:31 Digital collection:5 Blu-ray reviews: 18 Trading Score:203	You're not the first I hear to have this happen to them! An Amazon shipment comes through with damaged grilles and Polk itself reissues you a new pair! I just hope the 50s I ordered don't come damaged when they arrive tomorrow...

09-11-2008, 02:43 AM	#7
Moefiz Blu-ray Knight Member since:Jul 2007 Blu-ray collection:288 DVD collection:20 Blu-ray reviews: 15 Trading Score:70	Polk customer service is excellent when I bought my speakers I call them up and they helped with the set up and they were patient with you. Way to go.

09-11-2008, 07:13 AM	#9
SRTCraig Active Member Member since:Sep 2008 Location:Near middle earth Home Theater Gallery:10	Customer service doesn't get any better than Polk. I have polk speakers and will never sell the ones i have, it just doesn't get any better....

09-11-2008, 12:29 PM	#10
GeneD5 Blu-ray Samurai Member since:Feb 2008 4K collection:244 Blu-ray collection:246 Trading Score:168	this is all great stuff to here...I recently dove headfirst into home theatre audio land with polk. I've got the monitor 50s, cs2 center, amd rm6750 satellistes for surriound. VERY pleased with everything and I feel like the front sound stage is really starting to sound superb on lossless tracks...I've owned them about a month now. Only bad part is my neighbors upstairs just started banging on the walls when I'm in movie town...

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