Problem with Wall-E Audio - Blu-ray Forum

ajmrowland · 12-08-2008, 11:59 PM

I bought Wall-E a couple weeks, ago. And while this doesn't bother me a lot, there's this little hickup in the sound after the logos where it skips over the first Half-second of music in the film.

Anyone else got this problem? Is Disney issuing a replacement program or something?

trenken · 12-09-2008, 12:18 AM

I netflix'd this a little while ago and didnt notice anything like that.

snoman_99 · 12-09-2008, 01:22 PM

no problem whatsoever with my copy of Wall-e... check your firmware for your blu-ray player or the copy of Wall-E you purchased may actually be defective.

J :-)

Blu Man · 12-09-2008, 01:30 PM

I rented it and watched it and I didn't have a problem.

The Big Blue · 12-09-2008, 02:44 PM

What player do you have? On the PS3 turning off the 7.1 pcm options fixes it. Not sure about other players.

Mr. HiDef · 12-09-2008, 02:45 PM

I played it on my ps3 and the sound was amazing

Verbal · 12-09-2008, 03:55 PM

No glitches on my PS3...not any of the 7 times or so I've watched this disc.

wbrennan3 · 01-01-2009, 11:23 PM

The previews are all decoded in dolby 5.1 using the PS3. But as soon as I select Play in the menu, the actual movie is simulated PLII game?? Have looked for any settings that I can change before playback - but haven't found any. Does anyone know if I am missing something?

Joe Cain · 01-02-2009, 03:39 AM

Quote:

Originally Posted by wbrennan3

The previews are all decoded in dolby 5.1 using the PS3. But as soon as I select Play in the menu, the actual movie is simulated PLII game?? Have looked for any settings that I can change before playback - but haven't found any. Does anyone know if I am missing something?

Needs more information: your player, receiver, and connection type (HDMI, optical cable, etc) between the two.

wbrennan3 · 01-02-2009, 05:23 AM

Thanks for your prompt reply. My player is the PS3 - audio is optically coupled to a Denon AVR-3805 I bought 3 years ago (the video is output to the TV via HDMI). This is the first Blu Ray disc I have tried with the PS3 I just received. Game discs (and even the previews on the Wall-E disc itself) are decoded properly. But as soon as I hit "Play" from the movie menu - all I get is Dolby PLII.

quexos · 01-02-2009, 07:14 AM

Quote:

Originally Posted by Verbal

No glitches on my PS3...not any of the 7 times or so I've watched this disc.

You actually counted the times you watched Wall-E ? hehe weird, but in a nice way.

depooter · 01-02-2009, 01:54 PM

Quote:

Originally Posted by wbrennan3

Thanks for your prompt reply. My player is the PS3 - audio is optically coupled to a Denon AVR-3805 I bought 3 years ago (the video is output to the TV via HDMI). This is the first Blu Ray disc I have tried with the PS3 I just received. Game discs (and even the previews on the Wall-E disc itself) are decoded properly. But as soon as I hit "Play" from the movie menu - all I get is Dolby PLII.

my PS3 does the exact same thing on this (wonderful) BD. If I rewind or chapter back, it doesn't usually happen the 2nd time. I think it's an issue as the audio track switches from the opening Walt Disney logo and Pixar Logo, to the actual film...weird...

Mythos · 01-02-2009, 04:30 PM

I'm on my second (replacement) copy of Wall-E and both have major sound issues (skipping and dropping out) throughout the movie unfortunately.

May be a decoding issue with my system ?

I'm using a PS3 with audio output via optical to a Sunfire Theatre Grand III.
Both units have the latest firmware.

Much appreciated if anybody has any insight.

Mythos · 01-02-2009, 05:03 PM

Quote:

Originally Posted by The Big Blue

On the PS3 turning off the 7.1 pcm options fixes it. Not sure about other players.

Thanks Big Blue, but I may be stupid or something (ahem), but I can't find any such option in the interface under the current firmware.

Joe Cain · 01-02-2009, 05:09 PM

Quote:

Originally Posted by The Big Blue

What player do you have? On the PS3 turning off the 7.1 pcm options fixes it. Not sure about other players.

Quote:

Originally Posted by Mythos

Thanks Big Blue, but I may be stupid or something (ahem), but I can't find any such option in the interface under the current firmware.

Hadn't heard of this fix, but the relevant settings on the PS3 are found in the XMB>Settings>Sound Settings>Audio Output Settings. More in the online manual here.

Mythos · 01-02-2009, 06:10 PM

Quote:

Originally Posted by Joe Cain

the relevant settings on the PS3 are found in the XMB>Settings>Sound Settings>Audio Output Settings.

Thanks Joe.

I'm aware of the options under Audio Output and had tried adjusting accordingly before posting in this thread.
I turned off everything above 48k output but the problem persists.
(There is no 7.1 PCM option to turn on or off in my settings for some reason).

It'll be interesting to see if anybody else is having problems.

Joe Cain · 01-02-2009, 06:15 PM

Quote:

Originally Posted by Mythos

Thanks Joe.

I'm aware of the options under Audio Output and had tried adjusting accordingly before posting in this thread.
I turned off everything above 48k output but the problem persists.
(There is no 7.1 PCM option to turn on or off in my settings for some reason).

It'll be interesting to see if anybody else is having problems.

Ah, well, actually that only makes sense: if you're connected through optical I guess the menu won't offer the option for 7.1 PCM because optical couldn't carry it anyway.

Hope something helpful develops.

Phxsns1 · 01-20-2010, 02:07 AM

I had that problem, too.

SirMontyPython · 01-20-2010, 02:24 AM

Must be a bad batch of discs...I'd call customer care if I were you...

depooter · 01-20-2010, 03:02 AM

it does happen..i've witnessed it...if you just skip back to the beginning, it should play fine.....

12-08-2008, 11:59 PM	#1
ajmrowland Senior Member Member since:Oct 2008 Blu-ray collection:77	Problem with Wall-E I bought Wall-E a couple weeks, ago. And while this doesn't bother me a lot, there's this little hickup in the sound after the logos where it skips over the first Half-second of music in the film. Anyone else got this problem? Is Disney issuing a replacement program or something?

01-01-2009, 11:23 PM	#8
wbrennan3 New Member Member since:Jan 2009	Unable to Decode 5.1 The previews are all decoded in dolby 5.1 using the PS3. But as soon as I select Play in the menu, the actual movie is simulated PLII game?? Have looked for any settings that I can change before playback - but haven't found any. Does anyone know if I am missing something?

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12-09-2008, 12:18 AM	#2
trenken Banned Member since:Dec 2008	I netflix'd this a little while ago and didnt notice anything like that.

12-09-2008, 01:22 PM	#3
snoman_99 Expert Member Member since:Sep 2008 Location:Your Momma, Oklahoma 4K collection:524 Blu-ray collection:3423 DVD collection:48	no problem whatsoever with my copy of Wall-e... check your firmware for your blu-ray player or the copy of Wall-E you purchased may actually be defective. J :-)

12-09-2008, 01:30 PM	#4
Blu Man Banned Member since:Sep 2008 Location:United States Blu-ray collection:19 Blu-ray reviews:1	I rented it and watched it and I didn't have a problem.

12-09-2008, 02:44 PM	#5
The Big Blue Blu-ray Guru Member since:Feb 2007 Blu-ray collection:98 Blu-ray reviews:1	What player do you have? On the PS3 turning off the 7.1 pcm options fixes it. Not sure about other players.

12-09-2008, 02:45 PM	#6
Mr. HiDef Expert Member Member since:Nov 2008 Location:Fox Lake IL Blu-ray collection:89	I played it on my ps3 and the sound was amazing

12-09-2008, 03:55 PM	#7
Verbal Expert Member Top contributor Member since:Nov 2007 Location:Toronto, ON 4K collection:172 Blu-ray collection:867 DVD collection:117 Blu-ray reviews: 5	No glitches on my PS3...not any of the 7 times or so I've watched this disc.

01-02-2009, 05:23 AM	#10
wbrennan3 New Member Member since:Jan 2009	Thanks for your prompt reply. My player is the PS3 - audio is optically coupled to a Denon AVR-3805 I bought 3 years ago (the video is output to the TV via HDMI). This is the first Blu Ray disc I have tried with the PS3 I just received. Game discs (and even the previews on the Wall-E disc itself) are decoded properly. But as soon as I hit "Play" from the movie menu - all I get is Dolby PLII.

01-02-2009, 04:30 PM	#13
Mythos Member Member since:Feb 2007 Location:Los Angeles	I'm on my second (replacement) copy of Wall-E and both have major sound issues (skipping and dropping out) throughout the movie unfortunately. May be a decoding issue with my system ? I'm using a PS3 with audio output via optical to a Sunfire Theatre Grand III. Both units have the latest firmware. Much appreciated if anybody has any insight.

01-20-2010, 02:07 AM	#18
Phxsns1 Junior Member Top contributor Member since:Dec 2009 Blu-ray collection:250 Blu-ray reviews:68	I had that problem, too.

01-20-2010, 02:24 AM	#19
SirMontyPython Blu-ray Samurai Member since:Jun 2009 Location:Rio Rancho, NM Blu-ray collection:161 Trading Score:2	Must be a bad batch of discs...I'd call customer care if I were you...

01-20-2010, 03:02 AM	#20
depooter Special Member Member since:Aug 2007 Location:Los Angeles, CA 4K collection:446 Blu-ray collection:1055 Trading Score:631	it does happen..i've witnessed it...if you just skip back to the beginning, it should play fine.....

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