Spider-Man: Homecoming Steelbooks (UK)

[casperuk]

Dear caperuk
Ref:

Thank you for contacting us regarding with Spider-Man: Homecoming.
After investigating this query for you, I can confirm that this item is indeed a 3 disc edition and not a 4 disc edition as advertised. I would like to reassure you that all features advertised at time of purchase are still correct and that all bonus content is contained on the blu-ray disc format. This item was incorrectly advertised on our website and we apologise for this mistake. I forwarded your feedback to the website development team and they will be updating this information on our website as soon as possible and we will do our upmost to ensure that this doesn't happen again in the future. Apologies again for any disappointment or inconvenience caused by this.
If you do have any more questions regarding this then please do not hesitate to get in touch.

Thank you for shopping with store.hmv.com.

Kind regards
Dale
Customer Service Team
store.hmv.com

quote from HMV's CS.

i am gonna email them now

[BMox81]

Just received my HMV copy at work - looking forward to opening it up later.

[CavebobSpongeman]

Originally Posted by casperuk

quote from HMV's CS.

i am gonna email them now

They've changed it on the website, no longer says bonus disc. What I think has happened is that they lost the right to the content and they just didn't update the site. I could be wrong but I think the feature is in the Tesco exclusive Big Sleeve.

EDIT-I am right. Looks like Tesco snagged the rights to the exclusive content. Bastards.

[casperuk]

Originally Posted by CavebobSpongeman

They've changed it on the website, no longer says bonus disc. What I think has happened is that they lost the right to the content and they just didn't update the site. I could be wrong but I think the feature is in the Tesco exclusive Big Sleeve.

EDIT-I am right. Looks like Tesco snagged the rights to the exclusive content. Bastards.

thanks for that i've added it to the bottom of my rant

this is my email to HMV

Hi Dale,

Thanks for the quick response to my query, but the advertised bonus disc does indeed contain extra features that aren't on the current blu ray discs.

I believe this was being sold by Tesco UK, but I can no longer find the listing on their website for the "Big Sleeve" Edition with the bonus disc. It is also the same disc as the US Target release, also all the older advertising states 4 discs, and now your website has been updated to reflect the change from 4 discs to 3.

I’ve read the Consumer Rights Act 2015 http://www.legislation.gov.uk/ukpga/...ntents/enacted and under “What statutory rights are there under a goods contract? Section “11.Goods to be as described”, you (HMV) have entered a contract to supply said items as is, I have copied this section below.

Goods to be as described
(1)Every contract to supply goods by description is to be treated as including a term that the goods will match the description.
(2)If the supply is by sample as well as by description, it is not sufficient that the bulk of the goods matches the sample if the goods do not also match the description.
(3)A supply of goods is not prevented from being a supply by description just because—
(a)the goods are exposed for supply, and
(b)they are selected by the consumer.
(4)Any information that is provided by the trader about the goods and is information mentioned in paragraph (a) of Schedule 1 or 2 to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI 2013/3134) (main characteristics of goods) is to be treated as included as a term of the contract.
(5)A change to any of that information, made before entering into the contract or later, is not effective unless expressly agreed between the consumer and the trader.
(6)See section 2(5) and (6) for the application of subsections (4) and (5) where goods are sold at public auction.
(7)See section 19 for a consumer’s rights if the trader is in breach of a term that this section requires to be treated as included in a contract.

Reading the above, particularly section (5)A, in my option, HMV have broken the terms of the Consumer Rights Act 2015.

Seeing as I purchased 3 of these steelbooks in good faith that this would be the most complete collection available at the time of pre-order, I am disappointed in the fact I was not made aware of any changes to the said steelbook(s). If I was made aware before payment was taken then at least I would have had the choice to cancel my pre-orders or continue with payment, and to acknowledge the change in the item(s).

Seeing as I have not had anything confirming the change in the number of discs in the set, and seeing as I purchased a 4 disc set. I would like said 4th disc to be provided to myself and to be fair, anyone else who has purchased this item in good faith.

It maybe that Tesco UK have rights to said bonus disc, but that is then on you (HMV) to resolve this issue, and of course no additional cost to the customer.

I look forward to your response

[Jerec]

Wow guys, all this for 20 minutes of missing extra features, that you probably won't even watch twice?

Best thing you are looking at getting here will be 10% refund or discount on your next purchase.

[reewinder]

The magnet version available again at Zavvi.

https://www.zavvi.com/blu-ray/spider...n=AffiliateWin

[Monkeyspoons Revenge]

I’m a bit torn on this whole HMV missing disk issue.

On the one hand it should’ve included as it was advertised as such. I can see why some people are upset by it.

On the other hand it’s only a 20 min feature that might not be a big deal. Even when a blu Ray includes a bonus disk as standard I rarely play it.

Either way it’s nowhere near the UK Avengers Blu Ray debacle of 2012.

[BMox81]

Originally Posted by Monkeyspoons Revenge

I’m a bit torn on this whole HMV missing disk issue.

On the one hand it should’ve included as it was advertised as such. I can see why some people are upset by it.

On the other hand it’s only a 20 min feature that might not be a big deal. Even when a blu Ray includes a bonus disk as standard I rarely play it.

Either way it’s nowhere near the UK Avengers Blu Ray debacle of 2012.

I'm not disputing that HMV haven't ballsed up - they said the set included a bonus disc when its clear now that it was only going to be a 3 disc set.

They've sent out an apology to those who have sent in an email and corrected the listing. Not sure what else they can do in this situation, especially if Tesco does indeed have the rights to the bonus disc.

But then I've seen that HMV are selling a two-disc DVD set which includes a bonus disc so it's a 20 minute DVD by all accounts that as you say, might not even get looked at.

Is it really worth getting that worked up over? Not sure it is.

[casperuk]

Yes it is worth getting worked up about it. As they have broken the law.

If they get away with this. What next?

It's only a bonus disc. But it's not the point.

They have regulations to stop this sort of thing happening

[BMox81]

Originally Posted by casperuk

Yes it is worth getting worked up about it. As they have broken the law.

If they get away with this. What next?

It's only a bonus disc. But it's not the point.

They have regulations to stop this sort of thing happening

It's a 20 minute DVD that wasn't even meant to be part of the set! Not on any part of the packaging does it say bonus disc on it. If it it did then maybe I could see your point.

Mistake? Yes. Broken the law? Come on now.

Surely you have better things to be worrying about in life than a bonus disc....

[casperuk]

Originally Posted by BMox81

It's a 20 minute DVD that wasn't even meant to be part of the set! Not on any part of the packaging does it say bonus disc on it. If it it did then maybe I could see your point.

Mistake? Yes. Broken the law? Come on now.

Surely you have better things to be worrying about in life than a bonus disc....

It was listed at the time of pre-order. There for as i have listed above. The law states they have broken their sales contract with the consumer.

[BMox81]

Originally Posted by casperuk

It was listed at the time of pre-order. There for as i have listed above. The law states they have broken their sales contract with the consumer.

lol, ok mate. Good luck with your pursuit of a 20 min DVD.

[casperuk]

Originally Posted by BMox81

lol, ok mate. Good luck with your pursuit of a 20 min DVD.

It's ok. You go without that £6.25 you paid for the bonus disc you never got. So that is money that hmv have taken off you. And everyone else that have bought this set..

So yes i will pursue this. As 6 quid i haven't got. Is 6 quid that isn't in my bank account.

And i bought 3 of them

[BMox81]

Originally Posted by casperuk

It's ok. You go without that £6.25 you paid for the bonus disc you never got. So that is money that hmv have taken off you. And everyone else that have bought this set..

So yes i will pursue this. As 6 quid i haven't got. Is 6 quid that isn't in my bank account.

And i bought 3 of them

I've paid £24.99 for a 4K, 3D and 2D release - which is what I've received today. There is no indication of a bonus disc being included on the packaging. Can you confirm that you have received items that mention any form of a bonus disc inside the steelbook?

It was an error on HMV's side. I've never stated otherwise. They've apologised and amended the listing.

I really hope you do get your DVD's so you may find peace with this situation.

[Jerec]

Originally Posted by casperuk

Yes it is worth getting worked up about it. As they have broken the law.

If they get away with this. What next?

It's only a bonus disc. But it's not the point.

They have regulations to stop this sort of thing happening

[JaffaJakes]

They made a mistake. It's that simple. Shit happens.

[casperuk]

Originally Posted by BMox81

I've paid £24.99 for a 4K, 3D and 2D release - which is what I've received today. There is no indication of a bonus disc being included on the packaging. Can you confirm that you have received items that mention any form of a bonus disc inside the steelbook?

It was an error on HMV's side. I've never stated otherwise. They've apologised and amended the listing.

I really hope you do get your DVD's so you may find peace with this situation.

not good enough. i bought in good faith a 4 disc product. i received a 3 disc product.

if you are OK with it then fair play, it's your money. i am not OK with it.

their advertising stated at the time of pre-order, a 4 disc set, 2d,3d,4k and bonus disc. now if they lost the rights to said bonus disc, they should have informed the customers who pre-ordered it and said they are changing the order, that is what i have stated in my email to them. it's clear they got it wrong and are now changing their site to remove any mention of said bonus disc.

this is against the regulations in the law, as i have said in my email to them.

i am more annoyed with the fact they didn't tell us. rather than the disc being missing.

but if you are not annoyed then again fair play.

[dvdboy]

Picked up the Steelbook in HMV at Lunchtime, and asked the staff if they had anyone flag about the 'missing' bonus disc.

One of the guys thought it might have been a website exclusive

Shame about the error, but as has been stated, it's a 20 minute DVD that'll be watched once.

[casperuk]

Originally Posted by JaffaJakes

They made a mistake. It's that simple. Shit happens.

it's not, they should have contacted the customer and advised them of the change.

[blueman_Richie]

casper, which hmv email address did you use?