live search cashback not worth the effort

[guitarist155]

since the deal was over they closed the hot deal thread, but i know some of us were waiting and having trouble with the deal so I started this one. this morning mine says failed as well

[Clark Kent]

It has been somewhat of a pain. Microsoft did not make it as hassle-free as I expected. I have used it and gotten my money, but I have seen reports of people with disappearing cashback and other problems.

[DeadDog]

I was looking at mine the other day. I didn't even realize it but one of my cashback payments of $16.25 had failed 3 times. It did eventually get through so I would just wait and see.

When I had a different issue once they were real good responding to my emails. I would just sent them a letter if it still seems like it won't go through. Good luck.

[Louisville Slugger]

I got all my money from Microsoft fine. My last bit was deposited a couple days ago.

[jw]

Originally Posted by guitarist155

since the deal was over they closed the hot deal thread, but i know some of us were waiting and having trouble with the deal so I started this one. this morning mine says failed as well

you did the right thing opening a thread here, over there is a deal area and not a discussion after the deal is over It wont get closed here

[Halcro 1]

I had em mail me a check , yeah it cost 2 bux but oh well everything is processed so we will see , they say 7-10 days

[guitarist155]

Originally Posted by jwbbud

you did the right thing opening a thread here, over there is a deal area and not a discussion after the deal is over It wont get closed here

figured I would post in off topic since it was more about a service than a deal and since it's not such a deal anymore

my time and effort is worth more than the $13 but on principle I WANT THE MONEY....... It looks like I have 4 tries, 2 that say cashback payment on the left and failed on the right, then one that says ebay on the left and processing on the right, then another after that that has cashback payment on the left and failed on right. anyone have the ebay processing one? does it mean it's working? I don't know why it would be in between failed though

[JasonR]

I just received $125 off of my Wii bundle.

Mario Kart, Wii, and Wii Fit $450 - $125 = $325

Not a bad deal IMO.....

[guitarist155]

but did you get the money back yet?

[Raymond23]

For those who are not aware, there have been some major issues wit this program over the past couple of weeks. My wife had a $200 payment come due. Live Search has the payment listed as "failed". She e-mailed them and was told that, even though the payment is shown as "failed" it did go through, and to check her PayPal account and she will see that it is there. It wasn't. She e-mailed them back-daily- with no response for 10 days. Finally she got this reply...

...we have attempted numerous times to send the payment to the PayPal account used to pay for your eBay purchase. After working with PayPal to understand the failure, we think the account may need to be reviewed by PayPal Customer Service, or your cashback account may not reflect the payment has been posted correctly to your PayPal account. Please take the following steps:



1. Log into the PayPal account you used to pay for your eBay purchase.

2. Confirm that the payment does not appear in your account.

3. If the payment does not appear, please contact PayPal Customer Service to have your account reviewed, see link below.

4. After PayPal Customer Service confirms your account can receive funds, please reply back to this email with your PayPal account email address and we'll attempt to send the payment again.

We contacted PayPal, there is nothing wrong with the account. Sent another reply back to Live Search, here's the reply:

...we appreciate all the steps you have taken thus far, and we are also appreciative of your patience throughout this time. Unfortunately, we must ask that you give us some more time to research your specific issue. We will contact you back directly, once we have a resolution. Again, we appreciate everything you've done, and are very sorry for the inconvenience.

Looking at other threads scattered across the web, many are getting the exact same e-mail. Some people are not having a problem, but this is becoming a common pattern.

Here's one of many threads about this issue.

http://forums.slickdeals.net/showthread.php?t=1066257

Bottom line, this is becoming a consumer fraud issue and Microsoft is ignoring it as best they can with canned e-mail replies and no contact phone number....

[guitarist155]

I almost want to send microsoft a paypal bill, I won't, but I want to

[JasonR]

Originally Posted by guitarist155

but did you get the money back yet?

Got it Thursday.

[JasonR]

Dear Jason R,

Microsoft Live Search just sent you money with PayPal.

------------------------------------------------------------------
Payment Details

Amount: $124.72 USD
Transaction ID: 9VA863160Y331191K
Subject: Microsoft Live Search

.

[guitarist155]

nice... I suppose i will send an email soon just so i'm on their radar and paypal's

[guitarist155]

I just got an email from paypal saying microsoft sent me the money

[Halcro 1]

got my money also I wanted a check 3 business days ,,you cant beat that AWESOME