My Walmart Blu-Awareness Experience - Blu-ray Forum

Diesel · 02-05-2009, 10:04 PM

So I'm in customer service at my local walmart returning my recently picked up copy of Batman Begins (case didn't seal, latch missing, got a new one all's good now), when a woman walks up with two blu-rays. One was Traitor and I didn't get a good look at the other. She says, and I quote:

"I need to return these. I didn't know that I need a blu-ray CD player to play these. I just have a regular movie CD player."

COME ON!!
The cases are clearly blue
The cases clearly say BLU-RAY DISC on the top
and if I'm not mistaken, don't the backs say "only compatible with blu-ray high definition players" or something to that effect?

Is blu-ray awareness really that low?
I would like to think its not, and that this is just an isolated Ignorance Case.

SHines-IT · 02-05-2009, 10:09 PM

Did you accept the return? I would not, since you are only allowed to swap open for the same.

Forrestandjen07 · 02-05-2009, 10:13 PM

Quote:

Originally Posted by SHines-IT

Did you accept the return? I would not, since you are only allowed to swap open for the same.

I dont think he was the person accepting returns????

Diesel · 02-05-2009, 10:15 PM

do you mean her movies?
i was just the observer to the returning while i was waiting on my new copy of batman begins

Blu-Benny · 02-05-2009, 10:17 PM

Quote:

Originally Posted by Blu-man88

So I'm in customer service at my local walmart returning my recently picked up copy of Batman Begins (case didn't seal, latch missing, got a new one all's good now), when a woman walks up with two blu-rays. One was Traitor and I didn't get a good look at the other. She says, and I quote:

"I need to return these. I didn't know that I need a blu-ray CD player to play these. I just have a regular movie CD player."

COME ON!!
The cases are clearly blue
The cases clearly say BLU-RAY DISC on the top
and if I'm not mistaken, don't the backs say "only compatible with blu-ray high definition players" or something to that effect?

Is blu-ray awareness really that low?
I would like to think its not, and that this is just an isolated Ignorance Case.

if these didn't do it, the BIG @$$ SICKER SAYING "ONLY COMPATIBLE W/BLU-RAY PLAYERS AND PLAYSTATION 3 ON THE COVER s/h given her a clue.

SHines-IT · 02-05-2009, 10:25 PM

Quote:

Originally Posted by Forrestandjen07

I dont think he was the person accepting returns????

Oh, I was on the phone... I read it wrong, lol. I thought he said, he worked customer service.

Diesel · 02-05-2009, 10:28 PM

Quote:

Originally Posted by Blu-Benny

if these didn't do it, the BIG @$$ SICKER SAYING "ONLY COMPATIBLE W/BLU-RAY PLAYERS AND PLAYSTATION 3 ON THE COVER s/h given her a clue.

exactly!
and then she had TWO movies
twice the opportunity to see it!

Blu-Benny · 02-05-2009, 10:29 PM

Quote:

Originally Posted by Blu-man88

exactly!
and then she had TWO movies
twice the opportunity to see it!

not to mention the potential $10+ more per disc cost depending on the movie. that would threw up a flag for me right away!!!

Diesel · 02-05-2009, 10:30 PM

Quote:

Originally Posted by Blu-Benny

not to mention the potential $10+ more per disc cost depending on the movie. that would threw up a flag for me right away!!!

also what i said
lol

how can u not notice an extra TWENTY or MORE dollars on your bill?

pBLU-RAYs3 · 02-05-2009, 10:31 PM

The person returning the items may have bad eyesight.

Diesel · 02-05-2009, 10:32 PM

Quote:

Originally Posted by pBLU-RAYs3

The person returning the items may have bad eyesight.

possibility but this lady didnt seem like it
she wasnt elderly, or even older for that matter, she was probably 25-29
didn't wear glasses or anything

hoogoosedmoose41 · 02-05-2009, 10:57 PM

Quote:

Originally Posted by pBLU-RAYs3

The person returning the items may have bad eyesight.

************************************************** *****************

Uniquely · 02-05-2009, 11:02 PM

Quote:

Originally Posted by hoogoosedmoose41

IF they are shopping at walmart its more likely they have a low IQ

That was a pretty elitist remark.

camper · 02-05-2009, 11:06 PM

Quote:

Originally Posted by hoogoosedmoose41

IF they are shopping at walmart its more likely they have a low IQ

LOL...yeah....OK.

Anyway, I think after 10 years of DVD on the shelves people who aren't up to date on tech stuff probably just make the assumption that it's a normal DVD. I was always very careful about getting the widescreen version of whatever movie I bought, but still walked out with a couple full-screen versions if I didn't pay close enough attention.

More likely she was careless, and likely if she didn't notice the price bump obviously she either charged it and price was irrelevant, or she could afford it.

camper

phantompwr · 02-05-2009, 11:07 PM

The owner of my company, who is a millionaire, calls DVDs "CD's" all the time. Did I mention that my company installs high end home theaters?
So its not just Walmart shoppers.

Santeria · 02-06-2009, 12:03 AM

Quote:

Originally Posted by hoogoosedmoose41

IF they are shopping at walmart its more likely they have a low IQ

thats got to be the stupidest remark ive ever read on forums barring stupid racist remarks.

sorry i must bow down to u since u go to expo and buy a rug for 9 thousand dollars.

i am not worthy.

back on topic..
lol hey some folks get excited and dont buy the proper equipment, then again some folks buy xbox games for ps2.

Marquoz · 02-06-2009, 12:05 AM

My guess is, it's somebody that truly and honestly doesn't care very much about home theater, has no idea what Blu-ray is, has a probably busy work life and home life so doesn't watch too much TV to see ads for it. Probably picked the movies up on a whim thinking they were special editions of the movies since they were in this cool new blue case. Got home and realized they didn't work once they spent a little bit more time looking at it.

Marquoz · 02-06-2009, 12:07 AM

Quote:

Originally Posted by hoogoosedmoose41

IF they are shopping at walmart its more likely they have a low IQ

I beg to differ. If you go to a store that has products for 1.99 each, and another store that has them for .99 each, and they are the EXACT same product, who is smarter, the one that spends 1.99 or the one that spends .99? I'd love to see how you justify saying it's the one that spends 1.99.

quest88 · 02-06-2009, 12:08 AM

Quote:

Originally Posted by robinandtami

That was a pretty elitist remark.

Hoo's has a point! that big only compatible sticker on the front and blu cd player.

hoogoosedmoose41 · 02-06-2009, 01:28 AM

Quote:

Originally Posted by Marquoz

I beg to differ. If you go to a store that has products for 1.99 each, and another store that has them for .99 each, and they are the EXACT same product, who is smarter, the one that spends 1.99 or the one that spends .99? I'd love to see how you justify saying it's the one that spends 1.99.

well the store that is selling it for .99 probably has no customer service and or treats their employees like crap and has a high turnover rate on employees. the other store tha sells the same product at a higher price might not be a huge chain but rather a local store that pays their employees better treats their customers better. the better store at checkout the clerk would know enough to ask the person if they had a blu ray player, he or she would probably complete the transaction by saying please or thank you rather than trying to get away from the customer as fast as possible.

02-05-2009, 10:04 PM	#1
Diesel Blu-ray Archduke Top contributor Member since:Jan 2009 4K collection:- Blu-ray collection:- DVD collection:- Digital collection:- Blu-ray reviews: 31 Trading Score:10	My Walmart Blu-Awareness Experience So I'm in customer service at my local walmart returning my recently picked up copy of Batman Begins (case didn't seal, latch missing, got a new one all's good now), when a woman walks up with two blu-rays. One was Traitor and I didn't get a good look at the other. She says, and I quote: "I need to return these. I didn't know that I need a blu-ray CD player to play these. I just have a regular movie CD player." COME ON!! The cases are clearly blue The cases clearly say BLU-RAY DISC on the top and if I'm not mistaken, don't the backs say "only compatible with blu-ray high definition players" or something to that effect? Is blu-ray awareness really that low? I would like to think its not, and that this is just an isolated Ignorance Case.

02-05-2009, 10:31 PM	#10
pBLU-RAYs3 Expert Member Member since:Aug 2008 Location:LAKER country	Oh well! The person returning the items may have bad eyesight.

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02-05-2009, 10:09 PM	#2
SHines-IT Special Member Member since:Dec 2008 Location:Eustis, FL Blu-ray collection:19 Trading Score:3	Did you accept the return? I would not, since you are only allowed to swap open for the same.

02-05-2009, 10:15 PM	#4
Diesel Blu-ray Archduke Top contributor Member since:Jan 2009 4K collection:- Blu-ray collection:- DVD collection:- Digital collection:- Blu-ray reviews: 31 Trading Score:10	do you mean her movies? i was just the observer to the returning while i was waiting on my new copy of batman begins

02-05-2009, 11:07 PM	#15
phantompwr Active Member Member since:Apr 2008 Location:Cape Cod, MA Home Theater Gallery:16 Blu-ray collection:63	The owner of my company, who is a millionaire, calls DVDs "CD's" all the time. Did I mention that my company installs high end home theaters? So its not just Walmart shoppers.

02-06-2009, 12:05 AM	#17
Marquoz Blu-ray Samurai Member since:Jan 2008 Location:New Orleans Home Theater Gallery:4 Blu-ray collection:167 Trading Score:2	My guess is, it's somebody that truly and honestly doesn't care very much about home theater, has no idea what Blu-ray is, has a probably busy work life and home life so doesn't watch too much TV to see ads for it. Probably picked the movies up on a whim thinking they were special editions of the movies since they were in this cool new blue case. Got home and realized they didn't work once they spent a little bit more time looking at it.

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