Onkyo Customer Service - Blu-ray Forum

CRMA · 03-20-2009, 04:47 PM

I love their stuff, but I have been on hold with customer service for 25 minutes. They have disconnected the call twice, and the third time I called it asked if I wanted a call back. I havent heard anything from them yet. This really hurts my perception of Onkyo. Has anyone else experienced this?
I am trying to talk to tech support about an A/V Sync issue. On their site it says the 506 has A/V Sync. I dont have it on my menu settings. Just trying to get answers. Maybe you guys can help me instead...

SDon1969 · 03-20-2009, 04:49 PM

I had to call them when my first 605 clicked way too often (a click or two is normal when switching inputs/listening modes but mine was clicking about 8-10 times just when starting up a blu ray). The call service seemed a bit unprofessional and my experience wasn't all the great either. I gave up in the end and returned it for a new one, problem solved.

JJ · 03-20-2009, 04:57 PM

Be lucky you've never dealt with Marantz customer service.

sinister184 · 03-20-2009, 05:02 PM

when i called yesterday to find out some info on the 806 i just ordered, it took me a few people to find the answer to what should have been an easy question, but that being said, i wasnt on the phone for more then 2-3 minutes before someone picked up. not the best, but not the worst. For customer service i havent had anyone top my experiances with Sony. Im also a CS manager, so my expectations are a little higher, because i expect the type of service i provide.

apollo92178 · 03-20-2009, 05:03 PM

Oh, There an Idiot over there named Don, you want to watch out for. That moron can't even mail a box correctly. Onkyo does make great receiver but their HR department probably should get a tune up.

SumSuperman · 03-20-2009, 05:05 PM

Quote:

Originally Posted by CRMA

I love their stuff, but I have been on hold with customer service for 25 minutes. They have disconnected the call twice, and the third time I called it asked if I wanted a call back. I havent heard anything from them yet. This really hurts my perception of Onkyo. Has anyone else experienced this?
I am trying to talk to tech support about an A/V Sync issue. On their site it says the 506 has A/V Sync. I dont have it on my menu settings. Just trying to get answers. Maybe you guys can help me instead...

I will never buy an Onkyo product again because of their poor customer service. I even spoke to two of their managers about the issue I was having, and both were also unprofessional. They make good products, but I won't buy them again because of the poor experiences I've had with them.

Bluubyu · 03-20-2009, 05:09 PM

You would think these manufacturers would want to back up their products a little better than that. Better customer service IMHO is the key to keeping people buying your product.

CRMA · 03-21-2009, 02:09 AM

Quote:

Originally Posted by Bluubyu

You would think these manufacturers would want to back up their products a little better than that. Better customer service IMHO is the key to keeping people buying your product.

+1

Audiophile_At_Birth · 03-21-2009, 02:48 AM

I hope I never have to call Onkyo...

brett_day · 03-21-2009, 02:56 AM

Quote:

Originally Posted by Audiophile_At_Birth

I hope I never have to call Onkyo...

me too, however i will never buy samsung again after they way they treated me when i had one of their TV's that was only 8 months old and they refused to service it.....sorry you have had a bad experience though OP

Rob J in WNY · 03-21-2009, 03:12 AM

That's really a shame to read all of this about Onkyo. I am seriously considering getting an 806, and customer service is VERY high on my list of important attributes on who I prefer to do business with for most anything.

Audiophile_At_Birth · 03-21-2009, 03:15 AM

I know CS is a must for you RobJ, but the 806 is still a pretty good reciever for the money. Not all service reps are bad IMO. A friends dad told me that he sent in his 706 for repair that he got DOA from CC a couple weeks ago, never mentioned any hassle with getting the thing repaired. My friends mom asked me how I liked my Onkyo...I said I loved it...because it's an 805...haha

Petra_Kalbrain · 03-21-2009, 03:17 AM

I've had trouble with them as well... but, it isn't very often that someone has to call them. Therefore, I don't expect their customer service to be overly high in quality.

If I ever have technical questions regarding a unit, I prefer to search the internet instead of waiting on hold with manufacturer helplines as their operators often don't know anything technical about the product. They usually only can talk warranties, mailing addresses, and credit card numbers.

PeterTHX · 03-21-2009, 03:25 AM

Quote:

Originally Posted by Petra_Kalbrain

If I ever have technical questions regarding a unit, I prefer to search the internet instead of waiting on hold with manufacturer helplines as their operators often don't know anything technical about the product. They usually only can talk warranties, mailing addresses, and credit card numbers.

Well, I'd still send in your 805 for service since it degrades TrueHD soundtracks so much.

/905 owner.

Petra_Kalbrain · 03-21-2009, 04:03 AM

Quote:

Originally Posted by PeterTHX

Well, I'd still send in your 805 for service since it degrades TrueHD soundtracks so much.

/905 owner.

Touchez... yaaaaaa jerk!

Audiophile_At_Birth · 03-21-2009, 04:20 AM

What...??? someone let me in on this?? I'm curious as to what you guys are talking about now with the 805

Petra_Kalbrain · 03-21-2009, 04:22 AM

Quote:

Originally Posted by Audiophile_At_Birth

What...??? someone let me in on this?? I'm curious as to what you guys are talking about now with the 805

He's making fun of the fact that I find all TrueHD tracks flat in comparison to DTS HD tracks... it has nothing to do with the 805 unit. It's the fact that DOLBY TRUEHD SUCKS!!!

BluHavik · 03-21-2009, 07:43 AM

I had a problem with Polk recently. I wasn't happy with them but I got an email at the end of it all saying with CC and Speaker city closing service calls more then 4x'd. It'd be nice if they would just say that from the start but I can understand what they said. I've worked jobs to when we got swamped there really isn't anything we could do, you have to wait.

decayingdarkness · 03-25-2009, 02:07 PM

onkyo has the worst cs going oh yeah i've had to talk to don who is the rudest peice of sh)t working there, lost alot of respect for them. beware!

BLURAYSONYES · 03-25-2009, 02:41 PM

Due to the economy these representative are hired with no knowledge to save money. Thats exactly what happened with Circuit City when they laid off hundreds last year until they went out.

03-20-2009, 04:47 PM	#1
CRMA Expert Member Top contributor Member since:Jan 2008 Home Theater Gallery:22 Blu-ray collection:156 Blu-ray reviews: 46 Trading Score:1	Onkyo Customer Service I love their stuff, but I have been on hold with customer service for 25 minutes. They have disconnected the call twice, and the third time I called it asked if I wanted a call back. I havent heard anything from them yet. This really hurts my perception of Onkyo. Has anyone else experienced this? I am trying to talk to tech support about an A/V Sync issue. On their site it says the 506 has A/V Sync. I dont have it on my menu settings. Just trying to get answers. Maybe you guys can help me instead...

03-20-2009, 05:02 PM	#4
sinister184 Special Member Member since:Jul 2007 Location:FL, USA Home Theater Gallery:4 4K collection:52 Blu-ray collection:593 Blu-ray reviews:7 Trading Score:17	when i called yesterday to find out some info on the 806 i just ordered, it took me a few people to find the answer to what should have been an easy question, but that being said, i wasnt on the phone for more then 2-3 minutes before someone picked up. not the best, but not the worst. For customer service i havent had anyone top my experiances with Sony. Im also a CS manager, so my expectations are a little higher, because i expect the type of service i provide. Last edited by sinister184; 03-20-2009 at 05:08 PM.

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03-20-2009, 04:49 PM	#2
SDon1969 Blu-ray Samurai Member since:Feb 2008 Location:Massachusetts Home Theater Gallery:32 Blu-ray collection:745 Blu-ray reviews:1 Trading Score:1	I had to call them when my first 605 clicked way too often (a click or two is normal when switching inputs/listening modes but mine was clicking about 8-10 times just when starting up a blu ray). The call service seemed a bit unprofessional and my experience wasn't all the great either. I gave up in the end and returned it for a new one, problem solved.

03-20-2009, 04:57 PM	#3
JJ Blu-ray Count Top ranked HT gallery Member since:Jul 2007 Location:Miami, FL Home Theater Gallery:99 4K collection:619 Blu-ray collection:1293 DVD collection:31 Digital collection:5 Blu-ray reviews: 18 Trading Score:203	Be lucky you've never dealt with Marantz customer service.

03-20-2009, 05:03 PM	#5
apollo92178 Banned Member since:Jan 2007 Blu-ray reviews:1	Oh, There an Idiot over there named Don, you want to watch out for. That moron can't even mail a box correctly. Onkyo does make great receiver but their HR department probably should get a tune up.

03-20-2009, 05:09 PM	#7
Bluubyu Active Member Member since:Apr 2008 Location:Scottsdale, Arizona Home Theater Gallery:3 4K collection:7 Blu-ray collection:208	You would think these manufacturers would want to back up their products a little better than that. Better customer service IMHO is the key to keeping people buying your product.

03-21-2009, 02:48 AM	#9
Audiophile_At_Birth Special Member Member since:Nov 2008 Location:El Paso, TX Home Theater Gallery:31 4K collection:8 Blu-ray collection:235 Blu-ray reviews:1	I hope I never have to call Onkyo...

03-21-2009, 03:12 AM	#11
Rob J in WNY Blu-ray Guru Member since:Dec 2008 Location:'Western' N.Y. State (MEMBER OF THE "ECPP")™ Home Theater Gallery:24 4K collection:30 Blu-ray collection:486 iTunes collection:1 Blu-ray reviews: 15	That's really a shame to read all of this about Onkyo. I am seriously considering getting an 806, and customer service is VERY high on my list of important attributes on who I prefer to do business with for most anything.

03-21-2009, 03:15 AM	#12
Audiophile_At_Birth Special Member Member since:Nov 2008 Location:El Paso, TX Home Theater Gallery:31 4K collection:8 Blu-ray collection:235 Blu-ray reviews:1	I know CS is a must for you RobJ, but the 806 is still a pretty good reciever for the money. Not all service reps are bad IMO. A friends dad told me that he sent in his 706 for repair that he got DOA from CC a couple weeks ago, never mentioned any hassle with getting the thing repaired. My friends mom asked me how I liked my Onkyo...I said I loved it...because it's an 805...haha

03-21-2009, 03:17 AM	#13
Petra_Kalbrain Blu-ray Archduke Top contributor Member since:Jul 2007 Location:Vancouver, BC 4K collection:5 Blu-ray collection:561 Blu-ray reviews:3 Trading Score:20	I've had trouble with them as well... but, it isn't very often that someone has to call them. Therefore, I don't expect their customer service to be overly high in quality. If I ever have technical questions regarding a unit, I prefer to search the internet instead of waiting on hold with manufacturer helplines as their operators often don't know anything technical about the product. They usually only can talk warranties, mailing addresses, and credit card numbers.

03-21-2009, 04:20 AM	#16
Audiophile_At_Birth Special Member Member since:Nov 2008 Location:El Paso, TX Home Theater Gallery:31 4K collection:8 Blu-ray collection:235 Blu-ray reviews:1	What...??? someone let me in on this?? I'm curious as to what you guys are talking about now with the 805

03-21-2009, 07:43 AM	#18
BluHavik Active Member Member since:Nov 2007 Location:STL Blu-ray collection:32	I had a problem with Polk recently. I wasn't happy with them but I got an email at the end of it all saying with CC and Speaker city closing service calls more then 4x'd. It'd be nice if they would just say that from the start but I can understand what they said. I've worked jobs to when we got swamped there really isn't anything we could do, you have to wait.

03-25-2009, 02:07 PM	#19
decayingdarkness Active Member Member since:Mar 2008 4K collection:60 Blu-ray collection:750 DVD collection:27 Blu-ray reviews:1 Trading Score:60	onkyo has the worst cs going oh yeah i've had to talk to don who is the rudest peice of sh)t working there, lost alot of respect for them. beware!

03-25-2009, 02:41 PM	#20
BLURAYSONYES Banned Member since:May 2007 Location:Irvine, CA Blu-ray collection:157	Due to the economy these representative are hired with no knowledge to save money. Thats exactly what happened with Circuit City when they laid off hundreds last year until they went out.

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