Onkyo Customer Service - Blu-ray Forum

Bluubyu · 03-20-2009, 05:09 PM

You would think these manufacturers would want to back up their products a little better than that. Better customer service IMHO is the key to keeping people buying your product.

CRMA · 03-21-2009, 02:09 AM

Quote:

Originally Posted by Bluubyu

You would think these manufacturers would want to back up their products a little better than that. Better customer service IMHO is the key to keeping people buying your product.

+1

Audiophile_At_Birth · 03-21-2009, 02:48 AM

I hope I never have to call Onkyo...

brett_day · 03-21-2009, 02:56 AM

Quote:

Originally Posted by Audiophile_At_Birth

I hope I never have to call Onkyo...

me too, however i will never buy samsung again after they way they treated me when i had one of their TV's that was only 8 months old and they refused to service it.....sorry you have had a bad experience though OP

Rob J in WNY · 03-21-2009, 03:12 AM

That's really a shame to read all of this about Onkyo. I am seriously considering getting an 806, and customer service is VERY high on my list of important attributes on who I prefer to do business with for most anything.

Audiophile_At_Birth · 03-21-2009, 03:15 AM

I know CS is a must for you RobJ, but the 806 is still a pretty good reciever for the money. Not all service reps are bad IMO. A friends dad told me that he sent in his 706 for repair that he got DOA from CC a couple weeks ago, never mentioned any hassle with getting the thing repaired. My friends mom asked me how I liked my Onkyo...I said I loved it...because it's an 805...haha

Petra_Kalbrain · 03-21-2009, 03:17 AM

I've had trouble with them as well... but, it isn't very often that someone has to call them. Therefore, I don't expect their customer service to be overly high in quality.

If I ever have technical questions regarding a unit, I prefer to search the internet instead of waiting on hold with manufacturer helplines as their operators often don't know anything technical about the product. They usually only can talk warranties, mailing addresses, and credit card numbers.

PeterTHX · 03-21-2009, 03:25 AM

Quote:

Originally Posted by Petra_Kalbrain

If I ever have technical questions regarding a unit, I prefer to search the internet instead of waiting on hold with manufacturer helplines as their operators often don't know anything technical about the product. They usually only can talk warranties, mailing addresses, and credit card numbers.

Well, I'd still send in your 805 for service since it degrades TrueHD soundtracks so much.

/905 owner.

Petra_Kalbrain · 03-21-2009, 04:03 AM

Quote:

Originally Posted by PeterTHX

Well, I'd still send in your 805 for service since it degrades TrueHD soundtracks so much.

/905 owner.

Touchez... yaaaaaa jerk!

Audiophile_At_Birth · 03-21-2009, 04:20 AM

What...??? someone let me in on this?? I'm curious as to what you guys are talking about now with the 805

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03-20-2009, 05:09 PM	#1
Bluubyu Active Member Member since:Apr 2008 Location:Scottsdale, Arizona Home Theater Gallery:3 4K collection:7 Blu-ray collection:208	You would think these manufacturers would want to back up their products a little better than that. Better customer service IMHO is the key to keeping people buying your product.

03-21-2009, 02:48 AM	#3
Audiophile_At_Birth Special Member Member since:Nov 2008 Location:El Paso, TX Home Theater Gallery:31 4K collection:8 Blu-ray collection:235 Blu-ray reviews:1	I hope I never have to call Onkyo...

03-21-2009, 03:12 AM	#5
Rob J in WNY Blu-ray Guru Member since:Dec 2008 Location:'Western' N.Y. State (MEMBER OF THE "ECPP")™ Home Theater Gallery:24 4K collection:30 Blu-ray collection:486 iTunes collection:1 Blu-ray reviews: 15	That's really a shame to read all of this about Onkyo. I am seriously considering getting an 806, and customer service is VERY high on my list of important attributes on who I prefer to do business with for most anything.

03-21-2009, 03:15 AM	#6
Audiophile_At_Birth Special Member Member since:Nov 2008 Location:El Paso, TX Home Theater Gallery:31 4K collection:8 Blu-ray collection:235 Blu-ray reviews:1	I know CS is a must for you RobJ, but the 806 is still a pretty good reciever for the money. Not all service reps are bad IMO. A friends dad told me that he sent in his 706 for repair that he got DOA from CC a couple weeks ago, never mentioned any hassle with getting the thing repaired. My friends mom asked me how I liked my Onkyo...I said I loved it...because it's an 805...haha

03-21-2009, 03:17 AM	#7
Petra_Kalbrain Blu-ray Archduke Top contributor Member since:Jul 2007 Location:Vancouver, BC 4K collection:5 Blu-ray collection:561 Blu-ray reviews:3 Trading Score:20	I've had trouble with them as well... but, it isn't very often that someone has to call them. Therefore, I don't expect their customer service to be overly high in quality. If I ever have technical questions regarding a unit, I prefer to search the internet instead of waiting on hold with manufacturer helplines as their operators often don't know anything technical about the product. They usually only can talk warranties, mailing addresses, and credit card numbers.

03-21-2009, 04:20 AM	#10
Audiophile_At_Birth Special Member Member since:Nov 2008 Location:El Paso, TX Home Theater Gallery:31 4K collection:8 Blu-ray collection:235 Blu-ray reviews:1	What...??? someone let me in on this?? I'm curious as to what you guys are talking about now with the 805

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