JB Hi-Fi Black Friday sale

[lucasatakros]

My recent order is delayed as "Closer to the Edge 3D" was back-ordered...... Next time they have a good sale I'll try picking up a few that wouldn't ship this time. Does anyone have experience with their "unable to deliver". Might that change if they restock? I'd love to pick up the Hornblower series..... unless they don't restock.

@ jkoffman - thanks for the telephone number advice. I'll try that next time I have trouble submitting a customer service request. In my account the number is +1 330-785-XXXX but that didn't work in the form.

[jkoffman]

Originally Posted by lucasatakros

@ jkoffman - thanks for the telephone number advice. I'll try that next time I have trouble submitting a customer service request. In my account the number is +1 330-785-XXXX but that didn't work in the form.

Maybe I misunderstood your original issue. Are you having trouble contacting JB through their CS request form or having trouble checking out due to them not accepting your phone number?

[hariseldon]

Originally Posted by lucasatakros

My recent order is delayed as "Closer to the Edge 3D" was back-ordered...... Next time they have a good sale I'll try picking up a few that wouldn't ship this time. Does anyone have experience with their "unable to deliver". Might that change if they restock? I'd love to pick up the Hornblower series..... unless they don't restock.

@ jkoffman - thanks for the telephone number advice. I'll try that next time I have trouble submitting a customer service request. In my account the number is +1 330-785-XXXX but that didn't work in the form.

Unless you want to actually get a phone call, just enter a generic AUS phone number.

+61 412 345 678 or +61 0412 345 678

If you are contacting CSR and want to do a phone contact, add your phone in the message if needed.

[lucasatakros]

Originally Posted by jkoffman

Maybe I misunderstood your original issue. Are you having trouble contacting JB through their CS request form or having trouble checking out due to them not accepting your phone number?

It was both. My customer service request wouldn't work due to my phone number and a number of blu rays were not available for delivery to my address. I tried a number of iterations of my phone number before I could submit a customer service request.... which was odd since it was ok when I managed to find items that would ship to me and check out... hopefully their warehouse will restock at some point in the future for items that wouldn't ship.

[lucasatakros]

Merry Christmas! Anyone get cash in their stocking? JB HI FI now has 30% off blu-ray etc!!!!

[Henke007]

I have 20 items in my cart, non ships to sweden.

Fkin laughable service..

I have both old and new IMPRINT titles and 4ks.

[jkoffman]

Originally Posted by Henke007

I have 20 items in my cart, non ships to sweden.

Fkin laughable service..

I have both old and new IMPRINT titles and 4ks.

Yeah, it's not friendly at all. Usually it will tell you at checkout what items cannot be shipped. Plus, certain combinations of items show higher shipping rates than other combinations. You might do better to ship 3-6 at a time. It's a major hassle, but that's what we do for deep deals, I suppose.

[dr727]

I received 1 of 3 Black Friday orders yesterday in the US. Surprising fast, pre-Covid speed—the others shipped a few days later so it’ll be interesting to see when they arrive.

I understand that the int’l shipping limitations can be frustrating but I love JB and I’m thankful they ship so much internationally. I used MightyApe for years but they never had comparable deals.

[jkoffman]

Originally Posted by dr727

I received 1 of 3 Black Friday orders yesterday in the US. Surprising fast, pre-Covid speed—the others shipped a few days later so it’ll be interesting to see when they arrive.

I understand that the int’l shipping limitations can be frustrating but I love JB and I’m thankful they ship so much internationally. I used MightyApe for years but they never had comparable deals.

I've received 2 shipments from Oct and Nov, but still waiting on 1 that's now over 2 months ago.

[dex14]

Ordered the Imprint Collaborations set... best price I've seen it yet. I'll see how long it takes to ship to the States...

[noirjunkie]

I ordered a bunch of titles to ship to the US. Then I went back an hour later to pick up a few more. Suddenly, none will ship to the US. I tried adding titles I'd just ordered successfully. Same problem. Their website could really use some work.

[jkoffman]

Originally Posted by noirjunkie

I ordered a bunch of titles to ship to the US. Then I went back an hour later to pick up a few more. Suddenly, none will ship to the US. I tried adding titles I'd just ordered successfully. Same problem. Their website could really use some work.

It's ridiculous, and after the huge shipping kerfuffle during the worst of the pandemic in Australia, I'm not sure why they bother even selling to the US right now. I can't imagine it's that much business for them. Like a lot of BD shopping right now in general, it feels very get-them-while-you-can to me.

[noirjunkie]

Originally Posted by jkoffman

It's ridiculous, and after the huge shipping kerfuffle during the worst of the pandemic in Australia, I'm not sure why they bother even selling to the US right now. I can't imagine it's that much business for them. Like a lot of BD shopping right now in general, it feels very get-them-while-you-can to me.

I wonder if it's the same for everyone else in the US right now. Is anyone else able to get items shipped to America, or is everything blocked?

[jkoffman]

Originally Posted by noirjunkie

I wonder if it's the same for everyone else in the US right now. Is anyone else able to get items shipped to America, or is everything blocked?

I just tried checking out and it shows as available to ship to me. It did reset the default address because the last one I entered was when I was playing around with it to help someone else in the forum. So I had to manually choose my account address from the dropdown. Maybe play around with that, enter your address again, etc. I'm not aware of anyone coming up with a single solution for this, but lots of people here have run into the issue. All I know is that I got it dialed in the first time I ordered from JB and it's never been a problem for me since. There is a different issue where they won't ship certain items internationally, but you get an error message for those when you try to checkout, and that seems to be because of low stock or warehouse location.

[noirjunkie]

Originally Posted by jkoffman

I just tried checking out and it shows as available to ship to me.

I've been trying every possible permutation with no luck.

[dr727]

Originally Posted by dr727

I received 1 of 3 Black Friday orders yesterday in the US. Surprising fast, pre-Covid speed—the others shipped a few days later so it’ll be interesting to see when they arrive.

The other two orders arrived the next day! I placed a large order with the 30% sale ending on 1/1 yesterday in appreciation.

Availability was very wonky as I tried both my Australia and US addresses. I eventually was successful with my US address after re-entering it a few times. This must relate to their warehouse software/web shop integration.

[dex14]

Do they normally take a while before they actually ship out an item (to the US)? I ordered on the 28th and it still shows as processing.

[jkoffman]

Originally Posted by dex14

Do they normally take a while before they actually ship out an item (to the US)? I ordered on the 28th and it still shows as processing.

I've had one out of stock item take 2 months before they even shipped it. They did send me a notification about the delay for that one. I ordered it in Feb., shipped Apr., received Sep.

[dex14]

Originally Posted by jkoffman

I've had one out of stock item take 2 months before they even shipped it. They did send me a notification about the delay for that one. I ordered it in Feb., shipped Apr., received Sep.

Interesting. The item seems in stock. A long wait this shall be...

[dr727]

Originally Posted by dex14

Interesting. The item seems in stock. A long wait this shall be...

A rep told me that international orders are the lowest priority for triage (since they have many retail locations, etc) and that pandemic has made this even slower. I don’t know how accurate that is—but yes it’s slow, and yes they always make good on their orders (eventually).