PS3 and STR-DG720 Issue - Blu-ray Forum

MrTires · 07-20-2009, 01:17 PM

I recently upgraded my setup to include an HDMI cable receiver; the Sony STR-DG720 and since then I have been having an issue with the video cutting out when using the PS3 (games, or movies). I have no issues with my Direct TV DVR video with the receiver.

The receiver will click and reset, like the signal drops then comes back. I never had any issues when my PS3 was directly plugged into the TV for Video. My intial thoughts were my HDMI cable was going bad, so I purchased another (Mediabridge - 6ft Ultra High Speed HDMI Cable) and the issue is still occurring. It only happens like once a movie, so it is not frequent at all.

Anyone have any ideas?

MookDaddy333 · 07-20-2009, 01:31 PM

Have you tried the PS3 on another input? Could be a bad input on the receiver. Or just go and exchange the receiver for a new one to really make sure it isn't just the receiver.

Sonny · 07-20-2009, 01:47 PM

The 2nd poster is right on the money, I believe. Some times you will run in to bad inputs, its just a dice roll.

MrTires · 07-20-2009, 01:54 PM

Uggh, I was hoping this was a setting or some other issue. I'll try running to the PS3 to another port and see what happens.

Thanks for the replies.

Bean79 · 07-20-2009, 02:24 PM

Sounds like a receiver problem to me, good luck.

brett_day · 07-20-2009, 02:56 PM

i had a ton of issues with the 720 and my ps3...there seems to be a handshake issue. the problem i was having is that when the ps3 was going through the receiver there was a horrible red tint to the screen and the audio would cut out. I tried 4 different 720's...all had the same problem. Sony were no help. I eventually gave up and got an onkyo instead....hope you will have some better luck with yours than i did with mine!

JasonR · 07-20-2009, 02:57 PM

I seem to remember there being something with having 24fps on the PS3 and having dropouts. If that is on, try turning it off.

dakazu · 12-24-2009, 04:07 AM

I too believe that this DG720 is the reason for my drop outs as well...

pokefan · 01-04-2010, 03:18 AM

I have the exact same issue with my Sony Receiver, just like you if it happens it's only once at the beginning of the movie then all is good. I tried switching cables too but no luck. I gave up on it though since it doesn't happen all that often for the price I paid for my AVR I'm not too concerned. Although if we could get this problem pin pointed I'd be happy!

Hoser59 · 01-04-2010, 04:50 PM

I began having a similar problem when I added a projector to my setup, but in my case it progressively got worse until it was cutting out every few minutes. After some testing I found that it is indeed the HDMI output on the DG720. I came up with a work around that clears up the issue in the meantime but I think a new receiver will be my first upgrade of the new year

07-20-2009, 01:17 PM	#1
MrTires Special Member Member since:Jul 2009 Trading Score:1	PS3 and STR-DG720 Issue I recently upgraded my setup to include an HDMI cable receiver; the Sony STR-DG720 and since then I have been having an issue with the video cutting out when using the PS3 (games, or movies). I have no issues with my Direct TV DVR video with the receiver. The receiver will click and reset, like the signal drops then comes back. I never had any issues when my PS3 was directly plugged into the TV for Video. My intial thoughts were my HDMI cable was going bad, so I purchased another (Mediabridge - 6ft Ultra High Speed HDMI Cable) and the issue is still occurring. It only happens like once a movie, so it is not frequent at all. Anyone have any ideas?

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07-20-2009, 01:31 PM	#2
MookDaddy333 Active Member Member since:Feb 2009 Location:Jacksonville Home Theater Gallery:7 Blu-ray collection:232 Blu-ray reviews:1	Have you tried the PS3 on another input? Could be a bad input on the receiver. Or just go and exchange the receiver for a new one to really make sure it isn't just the receiver.

07-20-2009, 01:47 PM	#3
Sonny Blu-ray Ninja Member since:Aug 2007 Home Theater Gallery:8 Blu-ray reviews:6 Trading Score:1	The 2nd poster is right on the money, I believe. Some times you will run in to bad inputs, its just a dice roll.

07-20-2009, 01:54 PM	#4
MrTires Special Member Member since:Jul 2009 Trading Score:1	Uggh, I was hoping this was a setting or some other issue. I'll try running to the PS3 to another port and see what happens. Thanks for the replies.

07-20-2009, 02:24 PM	#5
Bean79 Member Member since:Aug 2008 Location:Orlando, FL Blu-ray collection:23	Sounds like a receiver problem to me, good luck.

07-20-2009, 02:56 PM	#6
brett_day Blu-ray Guru Member since:Mar 2008 Location:Moore, Oklahoma Home Theater Gallery:18 Blu-ray collection:45 Blu-ray reviews:1 Trading Score:1	i had a ton of issues with the 720 and my ps3...there seems to be a handshake issue. the problem i was having is that when the ps3 was going through the receiver there was a horrible red tint to the screen and the audio would cut out. I tried 4 different 720's...all had the same problem. Sony were no help. I eventually gave up and got an onkyo instead....hope you will have some better luck with yours than i did with mine!

07-20-2009, 02:57 PM	#7
JasonR Super Moderator Top contributor Member since:Nov 2007 Trading Score:12	I seem to remember there being something with having 24fps on the PS3 and having dropouts. If that is on, try turning it off.

12-24-2009, 04:07 AM	#8
dakazu Junior Member Member since:Jan 2008 Location:Lakewood, CA Blu-ray collection:201 Blu-ray reviews:4	I too believe that this DG720 is the reason for my drop outs as well...

01-04-2010, 03:18 AM	#9
pokefan Senior Member Member since:Jan 2009 Location:Stillwater, OK (MEMBER "ECPP" - Tornado Alley Affiliate) Home Theater Gallery:26 4K collection:23 Blu-ray collection:242 Trading Score:22	I have the exact same issue with my Sony Receiver, just like you if it happens it's only once at the beginning of the movie then all is good. I tried switching cables too but no luck. I gave up on it though since it doesn't happen all that often for the price I paid for my AVR I'm not too concerned. Although if we could get this problem pin pointed I'd be happy!

01-04-2010, 04:50 PM	#10
Hoser59 Active Member Member since:Oct 2008 Home Theater Gallery:74 Blu-ray collection:67	I began having a similar problem when I added a projector to my setup, but in my case it progressively got worse until it was cutting out every few minutes. After some testing I found that it is indeed the HDMI output on the DG720. I came up with a work around that clears up the issue in the meantime but I think a new receiver will be my first upgrade of the new year

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