Help! My ps3 stopped reading discs! - Blu-ray Forum

makingmusic476 · 12-30-2007, 03:26 AM

Okay, so I have relatives from Houston in town, and we were planning to watch a couple of movies tonight. First, I pop in Shrek 3 (My mom bought it, in full screen no less. The fool.), and it plays just fine. After that, I pop in Harry Potter: OotP on BD because my cousins haven't seen it yet. The little blue disc icon pops up, and I click it while simultaneously plugging in my controller to recharge. Just seconds later, a screen pops up that says...

"Error [bunch of numbers] Invalid Disc"

...and I was like, "wtf?" At first I figured it was nothing, but then became a little worried after I ejected the disc, reinserted it, and saw the little loading swirly going on for like 15 seconds. So I popped that out and put in the Fifth Element on BD. The same thing happened. It just didn't stop loading. After that, I figured it may have been just BDs, because of a similar thread I've read on here, but when I popped back in Shrek 3 on DVD, the same thing happened. The same also happened for Uncharted. I then shut the ps3 off, stood it up vertically, and tried HP again. Nada. So now it's turned off downstairs, vertically, and I'm praying to God that it will start reading discs again in an hour or so.

Do you guys know of any possible solution? Do you know why it could be doing this? I got it back in early December of '06, one of the first 400k with Talladega Nights, so the warranty is already up. I'm afraid to call Sony just to have them tell me, "That'll be $140," or something because I really have no money right now.

I just don't understand how the thing could break. I mean, I haven't exactly used it all that often, and from what I've read there's only a .2% failure rate or something insanely low like that. I only own 4 games - Resistance, Warhawk, Heavenly Sword, and Uncharted - and I haven't finished a single one yet (it's a problem I have with gaming

although I've only had Uncharted for a few days, so give me time. It kicks ass, and I LOVE Naughty Dog). Other than that, I only own 16 BDs, and have only watched each once or so, aside from the few I use as demo material. Sure I watch the occasional SDDVD, but overall the thing just doesn't get used that much, or at least not the disc drive (I'm always downloading trailers and stuff).

Although, I did have a Lord of the Rings EE marathon a week and a half ago when I got my wisdom teeth out.

But I don't see how that one time thing would affect anything.

Anywho, can anybody help?!?

Also, if I do have to get it sent in to be repaired, will they give me another 60gb console with the hardware BC, or will I get stuck with an 80gb or something? Will it be new, a refurb, or will they just repair mine?

Update: 1/1/08

Called Sony today. At first they tried to charge me $149.99 to get my ps3 replaced, until I brought up that I the warranty had been extended to Jan. 15 according to guys at AVS. Then the customer service rep. checked with his boss, and came back and said there would be no charge. They're shipping me a box, and said total turnaround time should be 10-14 business days, which jibes with what the guys on AVS were saying. It took them about two weeks to get their systems back.

Update: 1/8/08

My box arrived today. That's four business days, just like the guys at AVS said. They said in total it was a ~2 week turnaround for them, so if I ship my ps3 off tomorrow, I'll get it back in a week to a week and a half.

Update: 1/14/08

Sony shipped off my ps3 today via UPS 3-day shipping. It should arrive Wednesday or Thursday.

What'sHD · 12-30-2007, 04:05 AM

Same problem two weeks ago (swirly visible, disc not recognised). Got it fixed in 2 days, thanks Sony Service (this is in Sg). Asked what had gone wrong, was told "Lens was replaced".

Has happened to a friend of mine too... Both consoles bought in March, made in China, fwiw.

makingmusic476 · 12-30-2007, 04:07 AM

Mine was made in China as well. I just hope they do it for free, and don't ask about when I bough it.

I just went and tried it again, and my dad pointed out that it wasn't making any noise at all. Upon further listening I've come to the conclusion that the disc isn't spinning at all.

makingmusic476 · 12-30-2007, 07:47 AM

The guys on AVS linked me to a thread with a couple of other people that have had the same problem:

http://www.avsforum.com/avs-vb/showthread.php?t=957251

And according to one of the guys in the thread, Sony has extended the warranty to January 15 for launch window owners because of this problem. I guess I'll be covered then. Extending the warranty for such a small problem is a pretty nice thing to do, imo.

Yeah, yeah, I still post at AVS, but only in their ps3 and wii sections, and occasionally the flat panel and home audio sections.

Pilam69 · 12-30-2007, 08:36 AM

On the PS3 menu you can reformat the drive (save your save files to a thumbdrive first). Then you can try re-updating the software................either way it's probably a really expensive brick but that might be a short term solution..................good luck.

Toxa · 12-30-2007, 08:44 AM

The problem was on 40,60 or 80 GB models ?

BlueThunder · 12-30-2007, 05:06 PM

I had the same problem with my ps3 60g model just before Christmas. I brought it back and it was exchanged for a mew model

. I not sure where it was made (how do I check?) but its a 60g model in Ireland.

Hope everything works out for you.

kx11 · 12-30-2007, 05:14 PM

did you by any chance tried to play while you'r updating the FW ??

makingmusic476 · 12-30-2007, 07:37 PM

Quote:

Originally Posted by Toxa

The problem was on 40,60 or 80 GB models ?

Launch 60gb.

Quote:

Originally Posted by BlueThunder

I had the same problem with my ps3 60g model just before Christmas. I brought it back and it was exchanged for a mew model

. I not sure where it was made (how do I check?) but its a 60g model in Ireland.

Hope everything works out for you.

Mine was made in China. It's on the box. Most are made in China, with a few in Japan.

Quote:

Originally Posted by kx11

did you by any chance tried to play while you'r updating the FW ??

I don't think that's possible.

makingmusic476 · 01-01-2008, 12:26 AM

So I called Sony today. At first they tried to charge me $149.99 to get my ps3 replaced, until I brought up that I the warranty had been extended to Jan. 15 according to guys at AVS. Then the customer service rep. checked with his boss, and came back and said there would be no charge. They're shipping me a box, and said total turnaround time should be 10-14 business days, which jibes with what the guys on AVS were saying. It took them about two weeks to get their systems back.

I'll keep this thread updated, so that anybody else who has this problem can refer to it.

Sonny · 01-02-2008, 03:58 AM

China (thats a let down)...Japan makes the quality stuff

Sony Sony Sony what happen to keeping it "in house"...unlike M$...this is disappointing to hear...exspecially having 3 Ps3's, there not lancher's but who really knows...they have been perfect to me so far & I hope ( & think they will stay that way ) "knock on wood". I feel for you guys & gal's & wish you the best.

Verbal · 01-02-2008, 05:33 AM

Quote:

Originally Posted by kx11

did you by any chance tried to play while you'r updating the FW ??

In the words of Ralph Wiggum, that's unpossible!

Bigdog · 01-02-2008, 02:07 PM

Did sony ever think of i dont know testing this update on every model they make before releasing it? Person i know on another site updated and screwed the drive up and had to return it after owning it for 3 whole days, should i not even bother updating till sony gets their heads out of their a@@es? Mine is a older 60gb model..

krztov · 01-02-2008, 08:18 PM

my 80gig had the same thing happen, at least you got a disc read error, i just got a constant swirly icon in the top right.

luckily was within my 90 days from getting it at k-mart, so i just went and exchanged it.

makingmusic476 · 01-02-2008, 09:30 PM

Quote:

Originally Posted by Bigdog

Did sony ever think of i dont know testing this update on every model they make before releasing it? Person i know on another site updated and screwed the drive up and had to return it after owning it for 3 whole days, should i not even bother updating till sony gets their heads out of their a@@es? Mine is a older 60gb model..

Mine worked for a full week after I d/l-ed the 2.10 firmware, so I don't think it was the problem.

Quote:

Originally Posted by krztov

my 80gig had the same thing happen, at least you got a disc read error, i just got a constant swirly icon in the top right.

luckily was within my 90 days from getting it at k-mart, so i just went and exchanged it.

I only got the DRE the first time, because it already recognized the disc, then stopped working. The other times I just got the swirly icon.

Bigdog · 01-03-2008, 02:40 PM

Ok well since i got my pc up again im just not going to turn my ps3 on till sony puts out a update that wont screw my system up, it's pretty clear the firmware update is what has caused these systems to fail. Every person i have seen that has had this happen all have d/l the newest firmware before their ps3 turned into a paper weight.

maximiza · 01-03-2008, 02:44 PM

I think it was just a hardware failure. On the Sony PS3 forms they had about 400 posts and I gues an adiitional 400 post I have seen around so about 1000 posts on Ps3 bricking which isn't bad out of 8 million.

Borrik · 01-03-2008, 02:51 PM

Call Sony. I did and the verdict is that the "lens is busted". Told me either i could take it back to the store or send it in to them. I opted for the store. Good luck!

statikcat · 01-03-2008, 03:12 PM

You have one bad ass dvd upscaler. My friend's did this within a month and he had to exchang it. Called Sony.. was a dud I guess he took care of it. Luckily mine has not done this I lost my receipt

krztov · 01-04-2008, 10:07 PM

Quote:

Originally Posted by statikcat

You have one bad ass dvd upscaler. My friend's did this within a month and he had to exchang it. Called Sony.. was a dud I guess he took care of it. Luckily mine has not done this I lost my receipt

already posted above about it fool, they dont need to hear my sob story twice

12-30-2007, 03:26 AM	#1
makingmusic476 Active Member Member since:Dec 2007 Location:New Orleans	Help! My ps3 stopped reading discs! Okay, so I have relatives from Houston in town, and we were planning to watch a couple of movies tonight. First, I pop in Shrek 3 (My mom bought it, in full screen no less. The fool.), and it plays just fine. After that, I pop in Harry Potter: OotP on BD because my cousins haven't seen it yet. The little blue disc icon pops up, and I click it while simultaneously plugging in my controller to recharge. Just seconds later, a screen pops up that says... "Error [bunch of numbers] Invalid Disc" ...and I was like, "wtf?" At first I figured it was nothing, but then became a little worried after I ejected the disc, reinserted it, and saw the little loading swirly going on for like 15 seconds. So I popped that out and put in the Fifth Element on BD. The same thing happened. It just didn't stop loading. After that, I figured it may have been just BDs, because of a similar thread I've read on here, but when I popped back in Shrek 3 on DVD, the same thing happened. The same also happened for Uncharted. I then shut the ps3 off, stood it up vertically, and tried HP again. Nada. So now it's turned off downstairs, vertically, and I'm praying to God that it will start reading discs again in an hour or so. Do you guys know of any possible solution? Do you know why it could be doing this? I got it back in early December of '06, one of the first 400k with Talladega Nights, so the warranty is already up. I'm afraid to call Sony just to have them tell me, "That'll be $140," or something because I really have no money right now. I just don't understand how the thing could break. I mean, I haven't exactly used it all that often, and from what I've read there's only a .2% failure rate or something insanely low like that. I only own 4 games - Resistance, Warhawk, Heavenly Sword, and Uncharted - and I haven't finished a single one yet (it's a problem I have with gaming although I've only had Uncharted for a few days, so give me time. It kicks ass, and I LOVE Naughty Dog). Other than that, I only own 16 BDs, and have only watched each once or so, aside from the few I use as demo material. Sure I watch the occasional SDDVD, but overall the thing just doesn't get used that much, or at least not the disc drive (I'm always downloading trailers and stuff). Although, I did have a Lord of the Rings EE marathon a week and a half ago when I got my wisdom teeth out. But I don't see how that one time thing would affect anything. Anywho, can anybody help?!? Also, if I do have to get it sent in to be repaired, will they give me another 60gb console with the hardware BC, or will I get stuck with an 80gb or something? Will it be new, a refurb, or will they just repair mine? Update: 1/1/08 Called Sony today. At first they tried to charge me $149.99 to get my ps3 replaced, until I brought up that I the warranty had been extended to Jan. 15 according to guys at AVS. Then the customer service rep. checked with his boss, and came back and said there would be no charge. They're shipping me a box, and said total turnaround time should be 10-14 business days, which jibes with what the guys on AVS were saying. It took them about two weeks to get their systems back. Update: 1/8/08 My box arrived today. That's four business days, just like the guys at AVS said. They said in total it was a ~2 week turnaround for them, so if I ship my ps3 off tomorrow, I'll get it back in a week to a week and a half. Update: 1/14/08 Sony shipped off my ps3 today via UPS 3-day shipping. It should arrive Wednesday or Thursday. Last edited by makingmusic476; 01-15-2008 at 04:19 AM.

12-30-2007, 07:47 AM	#4
makingmusic476 Active Member Member since:Dec 2007 Location:New Orleans	The guys on AVS linked me to a thread with a couple of other people that have had the same problem: http://www.avsforum.com/avs-vb/showthread.php?t=957251 And according to one of the guys in the thread, Sony has extended the warranty to January 15 for launch window owners because of this problem. I guess I'll be covered then. Extending the warranty for such a small problem is a pretty nice thing to do, imo. Yeah, yeah, I still post at AVS, but only in their ps3 and wii sections, and occasionally the flat panel and home audio sections. Last edited by makingmusic476; 12-30-2007 at 07:50 AM.

12-30-2007, 08:36 AM	#5
Pilam69 Senior Member Member since:Apr 2007 Blu-ray collection:126	You do have one other option (that I can think of) On the PS3 menu you can reformat the drive (save your save files to a thumbdrive first). Then you can try re-updating the software................either way it's probably a really expensive brick but that might be a short term solution..................good luck.

01-02-2008, 03:58 AM	#11
Sonny Blu-ray Ninja Member since:Aug 2007 Home Theater Gallery:8 Blu-ray reviews:6 Trading Score:1	China (thats a let down)...Japan makes the quality stuff Sony Sony Sony what happen to keeping it "in house"...unlike M$...this is disappointing to hear...exspecially having 3 Ps3's, there not lancher's but who really knows...they have been perfect to me so far & I hope ( & think they will stay that way ) "knock on wood". I feel for you guys & gal's & wish you the best. Last edited by Sonny; 01-02-2008 at 04:00 AM.

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12-30-2007, 04:05 AM	#2
What'sHD Senior Member Member since:Feb 2007	Same problem two weeks ago (swirly visible, disc not recognised). Got it fixed in 2 days, thanks Sony Service (this is in Sg). Asked what had gone wrong, was told "Lens was replaced". Has happened to a friend of mine too... Both consoles bought in March, made in China, fwiw.

12-30-2007, 04:07 AM	#3
makingmusic476 Active Member Member since:Dec 2007 Location:New Orleans	Mine was made in China as well. I just hope they do it for free, and don't ask about when I bough it. I just went and tried it again, and my dad pointed out that it wasn't making any noise at all. Upon further listening I've come to the conclusion that the disc isn't spinning at all.

12-30-2007, 08:44 AM	#6
Toxa Moderator Top contributor Member since:Nov 2007 Location:Opera Garnier Home Theater Gallery:110 Blu-ray collection:311 Blu-ray reviews:1	The problem was on 40,60 or 80 GB models ?

12-30-2007, 05:06 PM	#7
BlueThunder Member Member since:Oct 2007 Location:Ireland	I had the same problem with my ps3 60g model just before Christmas. I brought it back and it was exchanged for a mew model . I not sure where it was made (how do I check?) but its a 60g model in Ireland. Hope everything works out for you.

12-30-2007, 05:14 PM	#8
kx11 Special Member Member since:Aug 2007 Blu-ray collection:28	did you by any chance tried to play while you'r updating the FW ??

01-01-2008, 12:26 AM	#10
makingmusic476 Active Member Member since:Dec 2007 Location:New Orleans	So I called Sony today. At first they tried to charge me $149.99 to get my ps3 replaced, until I brought up that I the warranty had been extended to Jan. 15 according to guys at AVS. Then the customer service rep. checked with his boss, and came back and said there would be no charge. They're shipping me a box, and said total turnaround time should be 10-14 business days, which jibes with what the guys on AVS were saying. It took them about two weeks to get their systems back. I'll keep this thread updated, so that anybody else who has this problem can refer to it.

01-02-2008, 02:07 PM	#13
Bigdog Blu-ray Ninja Member since:Aug 2007 Blu-ray collection:14 Blu-ray reviews:1	Did sony ever think of i dont know testing this update on every model they make before releasing it? Person i know on another site updated and screwed the drive up and had to return it after owning it for 3 whole days, should i not even bother updating till sony gets their heads out of their a@@es? Mine is a older 60gb model..

01-02-2008, 08:18 PM	#14
krztov Member Member since:Nov 2007	my 80gig had the same thing happen, at least you got a disc read error, i just got a constant swirly icon in the top right. luckily was within my 90 days from getting it at k-mart, so i just went and exchanged it.

01-03-2008, 02:40 PM	#16
Bigdog Blu-ray Ninja Member since:Aug 2007 Blu-ray collection:14 Blu-ray reviews:1	Ok well since i got my pc up again im just not going to turn my ps3 on till sony puts out a update that wont screw my system up, it's pretty clear the firmware update is what has caused these systems to fail. Every person i have seen that has had this happen all have d/l the newest firmware before their ps3 turned into a paper weight.

01-03-2008, 02:44 PM	#17
maximiza Active Member Member since:Sep 2007 Location:Queens Village, NYC	I think it was just a hardware failure. On the Sony PS3 forms they had about 400 posts and I gues an adiitional 400 post I have seen around so about 1000 posts on Ps3 bricking which isn't bad out of 8 million.

01-03-2008, 02:51 PM	#18
Borrik Active Member Member since:Sep 2007 Blu-ray collection:37	Call Sony. I did and the verdict is that the "lens is busted". Told me either i could take it back to the store or send it in to them. I opted for the store. Good luck!

01-03-2008, 03:12 PM	#19
statikcat Blu-ray Guru Member since:Jul 2007 Location:Washington, DC Blu-ray collection:67	You have one bad ass dvd upscaler. My friend's did this within a month and he had to exchang it. Called Sony.. was a dud I guess he took care of it. Luckily mine has not done this I lost my receipt

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